The Dorset Meat Co. Avaliações 

315
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent quality meat, very well packaged. We have ordered a selection of meat, including Steaks, Chicken & Sausages. We found the quality to be very good and will certainly be re-ordering again soo... Ver mais

Avaliado com 2 de um total de 5 estrelas

First and last time customer. Box arrived soaking wet and silver bag inside full of water, plenty of ice packs but they’ve all melted. Most disappointed by the short use by dates on the product... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've used the DMC for over a year, placing 20 orders. My experience of the customer service and food has been outstanding. Varied and popular cuts of meat, great steaks, best burgers ever! On my expe... Ver mais

Avaliado com 5 de um total de 5 estrelas

I placed and order with the Dorset meat company for a big Birthday for myself! Had Fillet, Rib Eye and Sirloin, included some specialty butter, cheese and wine !! Order came well packaged and with chi... Ver mais

Detalhes da empresa

  1. Comidas, Bebidas e Tabaco

Informação fornecida por fontes externas variadas

Meat Boxes UK delivered from 100% grass-fed outdoor reared animals. Our grass fed meat is slowly reared on small Dorset farms producing wholesome natural meat. Buy meat boxes online, grass fed chicken, free range beef. Meat delivery UK Save 10% Off you...


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

315 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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3,8

Todas as avaliações

(315)

54 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Five starts for customer service

Five starts for customer service by the Dorset Meat Co, after DHL delivered my order very late.
Special mention for Leigh, who was considerate and sympathetic in dealing with my call about the issue, called DHL and emailed me with an update, and arranged a replacement without a quibble. I would use this company again without hesitation.

8 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Just had to throw away my evening meal

Just had to throw away my evening meal. Diced Lamb stew. The lamb was awful, chewy, grisly and tasted horrible. Never had diced lamb like it. Asda frozen diced lamb is so much better and we thought buying a meat box would be better quality. Shame as the lamb joints were lovely. Won’t be buying again from Dorset meat company. Bought end of April and been in my freezer.

30 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely Brisket, very pleased indeed

Quite a large brisket.
just the right amount of fat, did not need to cut away or waste any so ordered size it what was cooked.
Smoked low & slow, my fault did not quite have enough time to get to the ideal 200f+ so little anxious but was perfect, juicy & tender, so think testament to a quality piece of meat. Did not shrink excessively, in fact impressed how little, had one from elsewhere was a fraction of its original size.
Lamb burgers as an extra, also lovely.
Arrived v.well chilled (was little anxious as DPD collected day before, tDMco confirmed will be fine & it was, could have easily been out for delivery longer & this was in the 30 degree heat.

11 de julho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I use farmison and Co usually but for a…

I use farmison and Co usually but for a change tried dorset.
The mince was absolutely swimming in oil in my slow cooker I spent ages spooning it out and some items had been frozen because they were frozen on delivery.
The meat tastes nice however I won't be returning.
farmison is so fresh it's full of blood on delivery and the mince has nowhere near the amount of oil.

14 de junho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

High expectations not always met

Flank steaks were beautifully tender, full of flavour, and absolutely hit the spot. However, the Slow Cook Barbacoa Chuck remained too tough to shred even after twice the recommended cooking time and ultimately had to abandon the dish (ended up dicing the joint into a chilli con carne). Really disappointed as had purchased for a celebratory meal and the seasoning had a lovely flavour.

28 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wow!!!

By accident, I bought the Butcher's Box as my first box. The meat, (lamb & beef), was always superb but I have to mention the beef mince, something I tend to use as a butcher guide. This was simply the best mince that I have ever bought. A perfect balance of meat & fat, beautifully dry, greasy, never wet & roughly minced so you can appreciate the quality of the meat. If the mince was that good, how good do you think the rest is...bone in lamb shoulder, rump steak, Barnsley chops...magnificent!

15 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please use Farmison instead of these people

Main item (shoulder of mutton) was as tough as old boots, even after 7 hours at 160 degrees.
I also ordered a rack of lamb, but received only half a rack (4 ribs).
Finally, I wanted some pigeon breasts but knew I would not be using these for a few days. I asked on the order if they would keep. When they arrived I found the sell-by date was before my requested date. For some reason, this company defrosts their meat before sending therefore they cannot be refrozen.
All-in-all, a decidedly poor experience.
I would recommend using Farmison or Donald Russel as never had a problem with them.

17 de abril de 2025
Avaliação não solicitada
logotipo da The Dorset Meat Co.

Resposta da The Dorset Meat Co.

Your comments are wholly incorrect.
We do not defrost our meat before sending as you state.
The greater majority (90%) of our produce is delivered fresh and is suitable for freezing. That includes our fish range.
For those items that have previously been frozen, click the STORAGE tab on each product page which tell you if it has been frozen. These products will have defrosted in transit and cannot be re-frozen.
The product label will clearly state if the product has previously been frozen.
This is clearly set out in our FAQs and by calling our Customer Services Team.
You ordered and received a 500G rack of lamb. Animals vary in weight particularly at Easter which means that racks of lamb may have 4 to 6 ribs depending on the individual carcass structure.
It is clearly stated on the PIGEON breast product page that they have previously been frozen and will arrive thawed.
You made no attempt to email or call us with your question about whether the pigeon breasts could be used up until 22 April, rather placing the question in the delivery note section in your order after your order had been placed. We would of course have gladly answered your question and refunded you for the pigeon breasts in the event you were unable to use them on 22 April.

Avaliado com 5 de um total de 5 estrelas

Start from packing all is tier 1 packed…

Start from packing all is tier 1 packed and stored. The package is sparkle clean it doesn’t drip or have residue on the outside. Cleaning is the first sign of professionalism.
Weight is right, the meat has a very intense colour, marbling look just perfect, a very fine grain texture. I cooked immediately as i received and it tastes great. If i have to find a down side Yes it’s costly but trust me these are money well spent, you won’t regret it, feed your family right folks!

16 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellence

They have a superb product range which causes me problems, what do I purchase this time ? With every delivery we have had has been of an excellent quality. Their prices are competitive. Their package is fully supported by an effective delivery system.

9 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Tasting Food. xxx

I've been ordering from this company for a couple of years, on and off. Each occasion has been a delight with quality food. Delivered as expected, packaged with care.

8 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

WOW Its the most amazing Meats I've…

WOW Its the most amazing Meats I've ever tasted...Hands down top high quality that makes your mouth water for more.. even there fresh fish & deli with some fantastic tasting cheese... Even delivery service was fast and on time...You truly taste the difference when you eat grass fed meats....

26 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The most delicious meat we have ever…

The most delicious meat we have ever eaten! We normally buy all our meat from our local butcher but wanted to eat meat that had been grass fed and slowly reared. Although it is a bit pricey, it is well worth every penny and we will only buy DMC meat from now on. Never tasted such delicious meat (we tried their chicken, lamb, t bone steaks, pork shoulder & bacon) it has totally exceeded our expectations! Buy some, you won’t be disappointed :)

22 de março de 2025
Avaliação não solicitada
logotipo da The Dorset Meat Co.

Resposta da The Dorset Meat Co.

Thank you so much for your very kind comments

Avaliado com 1 de um total de 5 estrelas

Disappointing. And difficult to communicate with

Awful service they avoid giving a response .
Quality of products. Below
Standard a disappointing experience

5 de março de 2025
Avaliação não solicitada
logotipo da The Dorset Meat Co.

Resposta da The Dorset Meat Co.

We would respond by copying the email we sent to you on 4 March

Good afternoon Sidonie,

I am afraid I am unable to offer any further explanation as to why our FOUR OR FIVE replies to your emails have not been received by you. My colleague, with whom you spoke with yesterday at length, attempted to explain that perhaps your own email account had filtered them in to your SPAM or JUNK inboxes and that you should check these. You responded to her, extremely rudely and accused her of lying and making excuses. I have now printed off all replies and I will be sending them to you via Royal Mail. As I pointed out to you yesterday, we take our high standards of customer service and timely responses extremely seriously. We do however have protocols in place to protect our staff from being spoken to so aggressively and in such a rude manner that you proceeded to display yesterday.

We attempted to apologise to you for any issues that you had with your recent order and tried to offer options to resolve this for you. I also offered this in my email on two separate occasions. I am sorry to have to point out that you were extremely rude and raised your voice to her. Your unacceptable behaviour and threats make it impossible for us to discuss this further with you. You are welcome to place a review on any platform you see fit to which we will respond with the facts of this case.

I have provided you with a full refund, I have removed you from our customer database and I ask that you do not contact us again, either via phone or email.

Avaliado com 1 de um total de 5 estrelas

★☆☆☆☆ Shocking Service – Never Again!

Where do I even begin? 🤦‍♂️

Ordered two weeks ago for Saturday delivery. Waited in all day, only to find out at the end of the day that it wasn’t coming and would arrive Monday instead. Wow—meat in transit for four days, despite paying extra for Saturday delivery! 🤢

The director rang me on Sunday to apologise and said they’d send another order at their expense—which I found odd, considering I had already paid for it. Then, on Monday, I got a notification saying it was out for delivery.

I contacted them, explaining I couldn’t accept a delivery on Monday, as I wouldn’t be home until Friday. They then said they’d get it to me on Thursday… 🤨

Turns out, "at their expense" meant they expected me to accept the original delivery on Thursday or Friday—which, surprise surprise, never arrived! Instead, the replacement turned up today—Saturday. So, what part of this was “at their expense” exactly?!

Now, here’s the biggest issue—I follow a carnivore diet and go through a lot of meat. I was looking for a reliable supplier to spend £500 a month with, but Dorset Meat Company won’t be getting a penny more from me!

Oh, and £100 for a big box with a tiny amount of meat? Absolute rip-off. ❌

#AwfulService #DeliveryDisaster #NotWorthTheMoney #NeverAgain #MeatFail #CarnivoreDiet
The reply by the company is complete lies do not trust, look at other reviews I have email proof

15 de fevereiro de 2025
Avaliação não solicitada
logotipo da The Dorset Meat Co.

Resposta da The Dorset Meat Co.

Mr Amos

Your description of events is wholly inaccurate and without foundation.

Your original order was subject to a road traffic accident and we called you, as you stated, to apologise and offered to either refund you in full, or to reschedule a new, replacement order fully at our cost. You responded by requesting that we arrange for the re-delivery of a new, replacement order and asked for it to be scheduled for today SATURDAY 15 February. A member of our Customer Services Team then confirmed this with you by email on the following Monday.

The new replacement order was delivered to you successfully today in line with your request, the contents of which were as you had ordered.

We committed to provide you with a new replacement order at our cost to be delivered to you today which is exactly what we did. You received the replacement order today.

We are totally committed to the highest standards of customer service which is borne out by the plethora of reviews highlighting the same. We would be very happy to send you copies of the email trail that support the accurate version of events set out above.

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