From start to finish, the Loft Boys were excellent - explained everything involved and gave an accurate time scale of when surveys/ work would be carried out All workers / surveyors were polite and... Ver mais
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Veja o que dizem as avaliações
It's a messy and uncomfortable job that even a competent DIY-er like myself decided was better left to the professionals. Owen & Ben were clean, tidy & polite and managed not to melt everywhere... Ver mais
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They are as friendly and as professional as they could possibly come, they treat your home with so much respect, you'll hardly find other companies even attempting such standards. It's been really... Ver mais
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The customer service was great and work done in scheduled time (2 days) really loving the new loft space for storage. The only challenge is the door is MDF wood and they said it’s because other materi... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de Construção
- também em
- Carpinteiro
- Empreiteira de serviços de isolamento
- Manutenção de propriedades
- Telhadista
Escrito pela empresa
Is your loft still a dark, dusty no-go zone? We can turn it into a clean, safe and properly insulated storage space — freeing up room in your home and helping keep energy costs down. For over 15 years we’ve specialised in loft boarding, ladders and insulation, becoming one of the UK’s most trusted names in loft storage. Our fitters combine solid craftsmanship with a friendly, no-fuss approach, and we guide you from the free survey right through to installation. We’re proudly endorsed by TrustMark and have been a Which? Trusted Trader for more than five years — independent proof that our work meets strict quality and customer care standards. Request your free quote today and see why our customers consistently rate us so highly.
Informações de contato
Unit 17 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Reino Unido
- hi@theloftboys.co.uk
- www.theloftboys.co.uk
4,8
Excelente
103 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The whole experience from start to…
The whole experience from start to finish was excellent. From the office administrator, the surveyor and most of all the installers were excellent. I was kept informed at every stage. Overall the quality of service and workmanship has been excellent and I would thoroughly recommend the Loft Boys.
7 de agosto de 2024
Avaliação não solicitada
Resposta da The Loft Boys
Hi Anne,
A very belated thank you for your lovely review — we’ve only recently started using Trustpilot properly, so we’re catching up on earlier feedback. We’re really pleased to hear the whole process felt smooth and well communicated, and that the team delivered the level of service we aim for.
We truly appreciate your recommendation.
— The Loft Boys Team
Great service from start to finish
Great service from start to finish, the estimator was courteous and covered all points off and the three fitters Joe, Matt and Tom were professional, clean and tidy.
29 de agosto de 2023
Avaliação não solicitada
Resposta da The Loft Boys
Hi Bob,
Thanks so much for your review, and apologies for the delayed reply — we’ve only just begun actively using Trustpilot, so we’re working through past feedback. Great to hear the service was seamless from start to finish, and that Joe, Matt and Tom made such a good impression.
Thanks again for taking the time to share your experience.
— The Loft Boys Team
Missed appointments, then cancelled
We contacted the loft boys in May to get a quote for a new loft hatch, to fix ventilation issues in the loft and to install a vent tile. A surveyor came out, took some measurements and sent a partial quote. Time passed. We asked for a full quote, the surveyor said he needed to come out again. An appointment was made, but noone showed up. Another appointment was made, about 30 minutes before the appointment time we received an email saying they had declined the job.
Aside from wasting 2 months during which the mould issues in our loft can only have got worse, I understand that one of the reasons for the lack of ventilation is due to loft insulation erroneously packed into the eaves. Who did the loft insulation install originally in 2016? The Loft Boys.
7 de agosto de 2023
Avaliação não solicitada
Resposta da The Loft Boys
Hi Phil,
We’ve only recently begun using Trustpilot properly, so apologies for the very late reply — but we still wanted to acknowledge your review.
We’re genuinely sorry for the frustration you experienced back in 2023. Missed or late-cancelled appointments aren’t the standard we work to, and we can only apologise for the inconvenience caused while the team were reviewing whether the work fell within our scope.
To clarify the history: we installed your insulation back in 2015 and also carried out a small remedial visit in 2020 to fix a ladder issue, with no concerns raised at either point about ventilation or mould. Nothing was flagged during the 2023 hatch work either (as far as we've been able to ascertain), so the issue you later discovered wasn’t visible to us at the time.
Regarding the insulation in the eaves — industry best practice has evolved over the years, but insulation alone isn’t usually the sole cause of ventilation problems. Condensation typically results from a combination of factors such as roof structure, airflow, and general moisture levels within the home. We certainly wouldn’t want to give the impression that a single element explains everything.
The reason the job was ultimately declined was the request for an air-vent roof tile installation. This is a specialist roofing task, and we felt it wouldn’t be appropriate or responsible to take on work outside our expertise.
We’re sorry the process caused delays for you — that’s not how we aim to operate. If you ever need anything within our core services, we’re always happy to help and provide clear guidance from the outset.
— The Loft Boys Team
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