The Mortgage Hut Avaliações 

141
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Andy helped me with getting my mortgage approved and the service was absolutely brilliant! He was so efficient and fast with getting all my documents processed, and fantastic at ensuring I under... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had the pleasure of dealing with Andy Holding at the Mortgage Hut. He was always professional, informative and more importantly human. Made the process completely pain free at a time when you n... Ver mais

Avaliado com 5 de um total de 5 estrelas

Can't thank Giacomo, Andy and the team for helping me secure a mortgage. They made the process easy from start to finish and would highly recommend them if anyone is a bit like me and didn't have a cl... Ver mais

Avaliado com 5 de um total de 5 estrelas

I dealt with Giacomo and Andy for my mortgage. I haven’t used a broker before. They made this process so simple, were really helpful and knowledgeable and always answered the telephone when I called.... Ver mais

Detalhes da empresa

  1. Dinheiro e Seguros

Informação fornecida por fontes externas variadas

The Mortgage Hut team of mortgage and insurance brokers offer independent advice and support to help you find the right options. Either by telephone or face-to-face, we provide support to help find the most suited mortgage option for you. From commerci...


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

141 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(141)

32 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Brilliant service

We have used the mortgage hut and Giacomo in particular for various new mortgages and remortgages over the past 6 years. Each time we have received attentive and efficient service from the team from start to finish, and this is why we wouldn’t use anyone else.
Thanks a lot guys

25 de janeiro de 2022
Avaliação não solicitada
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Resposta da The Mortgage Hut

Thanks as always for the support Asa, we appreciate your custom!

Avaliado com 5 de um total de 5 estrelas

Excellent Service!!

I have dealt with Mortgage Hut on a few occasions and have found them to be extremely helpful and knowledgeable. They found us great deals on our mortgages as well as our life policies.

Being self employed getting a mortgage can be a tedious process at times, but luckily their team were there to help throughout the whole process and helped alleviate any stresses or worries we had.

I will not hesitate to use these guys again!!

25 de janeiro de 2022
Avaliação não solicitada
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Resposta da The Mortgage Hut

Thanks for allowing us to help Prad!

Avaliado com 5 de um total de 5 estrelas

Clear and honest mortgage advice

We received clear and honest mortgage advice from Giacomo. He took away the headache of sorting the finer details out and kept in touch with us throughout the whole process and after. Giacomo and the mortgage hut team, thank you for everything!

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for the lovely feedback, I will make sure it's passed on to Giacomo

Avaliado com 5 de um total de 5 estrelas

Superb service start to finish!

I cannot recommend the guys at the mortgage hut enough! They took all the hassle out of our first buy and the service was fantastic! We dealt with Giac directly and wanted to give him a special mention as he went above and beyond for us! We cannot thank him or his team enough.

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for allowing us to help with your mortgage Mike :-)

Avaliado com 5 de um total de 5 estrelas

Brilliant Communication

The team were very helpful with our first home purchase - would highly recommend.

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

We're glad we could help! Thanks for allowing us to be part of the journey!

Avaliado com 5 de um total de 5 estrelas

The best in the business

I had an amazing experience with these guys! Giac is amazing and knowledgeable. He went above and beyond to get me the best deal and couldn’t recommend the mortgage hut highly enough.

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for the lovely review! I will make sure we pass the feedback on to your adviser :-)

Avaliado com 5 de um total de 5 estrelas

The service I receive from the mortgage…

The service I receive from Giacomo at the mortgage hut is second to none. They always go the extra mile to ensure I am satisfied as a client. Highly recommend.

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for allowing us to help Jonny!

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Highly recommended!

I found the service efficient, helpful and transparent. My mortgage advisor was courteous and considerate at all times and made sure all my questions were answered before proceeding.

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

We're lucky to have you as a loyal client Beng, thanks as always for allowing us to help!

Avaliado com 5 de um total de 5 estrelas

Application and process was explained…

Application and process was explained to me clearly and all stages completed, without issue and in a timely manner. I have used the mortgage hut since I got on the property ladder and will continue to use them.

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks Chris, we're really pleased you're happy with the service. Thanks for allowing us to help with your mortgage.

Avaliado com 5 de um total de 5 estrelas

Very uncomplicated and helpful

Had a great experience securing a mortgage with Giacomo. Very helpful in explaining every type of mortgage available, what options were or weren't available to us and how best we could proceed suited to our situation. MH took the hassle away from us completely and maintained a great communication with us all the way through!

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for the lovely feedback Tom, we will make sure we pass it on to Giacomo!

Avaliado com 1 de um total de 5 estrelas

waste of time and money

waste of time and money!
They submitted our application and they put my husband's date of birth and many other information wrong ..
After we got declined my husband had to ask for the application they submitted so many times , they weren't sending it. finally they sent it but we were shocked to see how many mistake was there . from the date we moved to our property that we renting , D.O.B, address , other dates ...
They were very rude at the end, we asked how they got all this wrong, Some idiot by the name of Jonathon was keep saying ( well mistake happens , what do you want us to do about it, we cant help you now , company policy ) USELESS is the perfect word for this company . even though they had all the information on the documents THEY still got it wrong

25 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

(This relates to a previous one star review under the name Kameran)

Thanks for the feedback Sairan, we appreciate you taking the time.

We're really sorry that you are unhappy with the service provided, I know our Managing Director has spoken to you on numerous occasions to explain why we are unable to proceed with an application for you.

Sometimes banks hold more data on you than is publically available and when they are unhappy with the information provided they will not allow us to proceed. Our risk team has explained that we will not be able to proceed on this occasion.

As we've already recommended, we'd suggest you speak with the bank directly and try and resolve this.

We are really sorry we could not help, it's extremely rare, however on this occasion we are not able to proceed with the application.

I can assure you we've put a huge amount of work into this and we're tried our hardest to help.

I can confirm there is nobody by the name Jonathon in the business, nor have we made the mistake you've claimed.

If you'd like to make a formal complaint you can do so by following out compliants procedure, we'd ask you stop calling and swearing at our staff and leaving multiple reviews with inaccurate information.

Avaliado com 1 de um total de 5 estrelas

Absolutely disappointment

Absolutely disappointment, Tracey took every details of me and my wife and she was very positive at the beginning, everything was going smooth till the application went to underwriter.. took two weeks and got and email from Tracey saying( I have had a decision back from Halifax and your application has been declined, and I am unable to replace this to another lender) no explanation why ! If I can appeal , me and my wife was on 100k a year .. we needed 390k .. at the beginning she was so sure that she can get us that but then that happen , which I understand but she didn’t explain nothing ignored all my calls and emails ..
Worst discussion I ever made is going with this company..
I lost lots of money and time , thanks to this useless company….”

20 de janeiro de 2022
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for the feedback Kameron, we appreciate you taking the time.

We're really sorry that you are unhappy with the service provided, I know our Managing Director has spoken to you on numerous occasions to explain why we are unable to proceed with an application for you.

Sometimes banks hold more data on you than is publically available and when they are unhappy with the information provided they will not allow us to proceed. Our risk team has explained that we will not be able to proceed on this occasion.

As we've already recommended, we'd suggest you speak with the bank directly and try and resolve this.

We are really sorry we could not help, it's extremely rare, however on this occasion we are not able to proceed with the application.

I can assure you we've put a huge amount of work into this and we're tried our hardest to help.

Avaliado com 5 de um total de 5 estrelas

Outstanding service from Natasha

I cannot explain just how amazing, reassuring, helpful, efficient and competent Natasha Strath has been. I was recommended this company though my sister who frequently uses them. My partner had some adverse credit history making the application of a mortgage particularly stressful and more challenging. Natasha was open, honest and knowledgeable. From first point of contact customer service and communication was outstanding. Whenever Natasha said she would call or email, she did. Infact, she even called on days off to ensure we were updated. This was exceptional commitment and she went above and beyond. We were informed of every step and what the requirements were. Natasha made us feel less stressed and reassured us that we would get a mortgage despite some history and explained all options clearly and enabled us to feel a part of the whole process. The only disappointing part was the mortgage provider who didn't offer the best service yet Andy and Natasha's service made this less painful than it would have been. It was totally out of their control and they frequently chased the underwriter on our part. I would definitely use this company again. Highly recommend. Great service and Natasha is an asset to the mortgage hut.

31 de dezembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not worth the fee

Our initial consultation with the mortgage hut was good - they found us a mortgage product which was great for us.

However things quickly deteriorated once the initial fee of £149 was paid. There were multiple issues which slowed the process for us - we had to remind them on at least 3 different occasions of the correct property address after our application had been submitted to our mortgage provider.

There seemed to be a lot of “passing the buck” between different people in the office, due to an “organisational restructure”

To top it all off, we move into our property to receive an email stating we hadn’t yet settled the final fee of £599 (despite having paid this 3 weeks earlier, on the day requested)

Upon challenging this, we have still not had a reply to my email from anyone from the mortgage hut?

They arranged our mortgage, but made the whole process much more stressful than it was worth - would not recommend or use again after our experience.

11 de dezembro de 2021
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Hi Adam,

Thank you for taking the time to feedback.

I am really sorry that you haven't had the amazing experience we expect from our team.

I've asked on of our directors to reach out to make contact and see what we can do to resolve your issue.

Thank you again.

A

Avaliado com 5 de um total de 5 estrelas

Excellent service!

The Mortgage Hut offered me an excellent service to my buy-to-let mortgage. Kieren, my mortgage advisor, I was extremely helpful and knowledgeable. Once the mortgage application process was completed, Dave kept me regularly updated on the progress made until completion. I would highly recommend the Mortgage Hut.

13 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Dan from the mortgage hut has been…

Dan from the mortgage hut has been truly amazing!! Honestly can’t put into words what a legend this man has been. I needed a bespoke mortgage and my situation was complicated and he pulled it off. He was responsive , available whenever I needed him even out of hours and nothing was ever to much trouble! Great company and highly recommend!!!

5 de agosto de 2021
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for the awesome review Kat! We will pass it on to Dan.

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service. Good communication from start to finish. Highly recommend.

6 de julho de 2021
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thank you Susan!

Avaliado com 5 de um total de 5 estrelas

They were absolutely fantastic

They were absolutely fantastic. I really did not expect such amazing service, professionalism and what felt like a personal service. Thanks Calvin

28 de maio de 2021
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for the lovely feedback Calvin, it was a pleasure to be of service!

Avaliado com 5 de um total de 5 estrelas

Thank- you Dan and the mortgage hut for perfect service!

We only have great feedback to provide in regards to the service that the mortgage hut provided. Dan Dawkins is an asset to the company! As first time buyers he explained everything to us so well and made the process efficient and very smooth. We can’t recommend enough!

20 de abril de 2021
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Thanks for the awesome feedback Katie! We will pass it on to Dan.

Avaliado com 5 de um total de 5 estrelas

Great experience with the Mortgage hut

Great experience with the Mortgage hut. I had the pleasure of working with Bob White... very knowledgeable and thorough with his work. Definitely recommend and will use again. Thanks for you’re great work. Jas

7 de abril de 2021
Avaliação não solicitada
logotipo da The Mortgage Hut

Resposta da The Mortgage Hut

Bob will be pleased, thank you for the awesome feedback Jas!

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