The Motor Ombudsman Avaliações 

Unfortunately unable to help me But polite and helpful

Still waiting for a response to my complaint it’s now been almost 12 months

A complete waste of time. The garage that I complained about, Chaplehouse Motors of Warrington did not respond to the ombudsman and yet the ombudsman said that they had no case to answer even though I had given them detailed evidence of the faults on my new Jaecoo car. The garage have shown just how much contempt they have for the process. Its as if they are all in each others pockets and the ombudsman couldnt care less about giving the consumer a fair chance of getting issues sorted. I would never recommend the ombudsman to anyone. Completely useless.

Prompt response.
Proffessional attitude.

Resolved what could have been a long drawn out court case

Communication good and explanation of steps to go through. has taken a while but that is said in an email so it just needs patience hoping for a good outcome at the end

Took them 6 months to tell me to call Citizens Advice after a garage removed and damaged a bolt which was not necessary for the repair, which has in turn created a £20,000 repair bill to my car. They've told me to contact Citizens Advice or to instruct a lawyer. I can't believe I waited 6 months for this. How useless, nothing like an Ombudsman service I've ever come across before.

Unbelievable after waiting for years, the garage in question that ripped me off didn't respond to any correspondents with the motor ombudsman.
So the ombudsman, as now emailed me saying they versu can't help because they didn't get a response from this garage, it's awful.

The first two annual services, which cost £600, were carried out after we received automatic service reminder texts. This established a clear pattern on which we reasonably relied.

The third reminder was subsequently received, but it was received late, and was refused.

I believe it was entirely reasonable for us to expect that reminder to arrive at the appropriate time, as we had been previously.

A pattern was established for a reminder pattern.
WHAT A TOTALLY RUBBISH SERVICE!

Claim rejected without clear reason or explanation
Very poor communication

The man was excellent in helping me with my problem,he was also very understanding with my needs and really appreciated the help and advice that I received

Advice was clear and concise and relevant to my needs

Terrible service. Took more than 2 years for a single complaint/dispute. I had to keep pestering to hear anything back, and all that I got out of it was an apology.....which I still haven't received yet. Didn't hit any of their 'self given' targets. They requested the same documents repeatedly, I ended up sending everything to them at least 3 times. Now i know why the warrantee company directed me to the motor ombudsman to make a complaint......even if i had a positive outcome, they would have delayed the outcome/payment for 2 years....Think they need to create an Ombudsman for the Ombudsman. Dreadful.....it's been so long, the trust pilot calendar won't go back far enough to log the date of the initial complaint that has just recently concluded.

I'm still waiting for my case to be resolved I have been waiting since January!

TMO have agreed to look into my grievances when trying to buy a new car which did not arrive with all the specifications I had requested. The initial phone call was helpful and clearly explained that they would look into the case and request further information if they were going to investigate further. Thankfully they are and I am awaiting the outcome.

After carefully reviewing their criteria, I filed a complaint at the Motor Ombudsman using their form. They wrote back to say it meets their remit but it will be a while before I hear back. Six months later they wrote to me, incorrectly summarising my complaint and showing they had no understanding. They declined to process any further, citing it did not fall in their remit. What a waste of time. When I told them the initial form should have dealt with the qualification and they should use this situation to improve their forms and processing, they shut the phone on me.

Very Helpful, clear and understanding .

However unable to proceed go forward.

Thanks for trying

I brought a car from fordsthat was 14 thousand it’s cost me 20000 with interest then my wet belt went last year I’ve had the car 4 years who would thought it would cost me another 6000 pounds because the company auto medics put my wet belt rd the wrong way did other things to the car and my car was still not right so it cost me another 3000 to put it right all in all 6000 I have little faith in the motor industry but who’s to blame only me for buying a car that’s my expy

I bought a used car over the telephone, it was described as “ PERFECT “ in the adverts. Many faults became apparent after collection, I rejected it but the seller would not take it back.
This was raised with the Motor Ombudsman in March 2026 and I kept them up to date with developments. I had no advice from them at all. After 3 months I called and learned that nobody had been appointed to deal with it. After 6 months they wrote to say it was being dealt with.
I sent a letter to their managing director but had no reply or acknowledgement. 2 weeks later I called them. The lady said that adjudication could take 3 months, I asked what would happen if the seller did not cooperate. She had no idea and indicated more than another 3 months for progress.
I cannot act through the courts because the address the seller gives and which appears on the Ombudsman’s website is not their registered office.
I despair, John McGlynn, Fellow of the Institute of the Motor Industry.

Time frame of replies and resolution is too long. A year to resolve a dispute is pointless