The Phoenix comic Avaliações 

After only receiving 3 copies for the ‘6 issues for £1’ I have had my subscription cancelled for querying why I was charged for the full subscription price.
Customer service is appalling, and my emails have barely been answered at all never them taking action that I didn’t ask for.

Never had problems like this with a company before.

I really wish I had checked with trustpilot BEFORE signing up. Absolute scam!
I wanted to cancel my order and they have refused. I emailed several times and they wouldn’t acknowledge the 14 cooling off period as it had already been processed! Isn’t that what the cooling off is for!

Daughter lost interest so emailed to cancel the subscription, received a confirmation email to acknowledge the subscription cancellation. 3 months later…they take money out of my account again! And it’s been set up as a direct debit! Not happy at all and wish I had read reviews before subscribing!

Decided to leave a review because its contrary to most of the others on here.

I ordered following the advert for '6 issues for £1'. My son read the first couple of issues but after this, he wasn't really bothered about reading them and he was disinterested in them.

So I decided to cancel. If you go to "Your Account" and then click "View Order" then it gives payment details there. For me, it said the next payment date was February 28th and this was before the 6 trial issues were due (the 6th issue would be due on 7th March).

I wish you could cancel online but instead, you have to call them. I feel like this is probably so they can try to persuade you to stay...

However, for me, it was an easy phone call. I just said my son was disinterested in the comic so I'd to cancel and he did it. He didn't try to persuade me to keep the subscription. It was a 2min call. I refreshed the above webpage immediately after the call and it no longer says next payment due on 28th Feb, so I'm happy that its been handled.

Same as said by others not even received 6 issues and then was billed. Im going to get all comics they havent sent

Really quite shocked by these guys - in December they offered 6 issues for £1, and a quarterly subscription of £35 would be taken thereafter. I had assumed this was a taster offer allowing us time to decide whether we liked the magazine, and so I thought any further payments would reasonably be taken after 6 weeks of the presumably weekly magazine. I planned to cancel around the third week of January, as we received the first issue just before Christmas, which my child was disinterested in, then last week we received two copies on one day, and another one today, only around three weeks after the first issue. These have remained unopened due to their intensity. Lo and behold Phoenix have just charged me the full subscription fee today, having rushed out the taster issues to presumably avoid the risk of direct debit cancellation before they'd had a chance to get any real money out of me but having not actually fulfilled their offer of six issues. I have to question why they would feel the need to do things this way if they were indeed confident in the appeal of the magazine? This feels incredibly exploitative, and given the fact I've seen it advertised in schools, I'm honestly a bit shocked at their unscrupulous behaviour. If this is a reputable company, then why behave in this way?

A brilliant comic I’d just say one thing about it the drawings are a bit hard!

I took out a trial for my grandson but it was not to his liking. I contacted them to cancel before my trial ended, but the money for another year went out of my bank. I also contaced iSubscribe who I purchased this from and they just referred me to the publisher. Publisher has not replied further. Update...
Publisher replied 2 years later!

I answered the ad from Phoenix Comics for 4 trial weekly issues for £1. This is so my grandkids can decide if they like it. However, after 1 issue, they billed me the full subscription. All my attempts to communicate with customer service have failed. Their replies make no sense and do not answer my query, or seem to understand what I am protesting. It looks as though they contract customer service to a subscriptions contractor who knows nothing about it. The company is actually called DAVID FICKLING COMICS LIMITED. However, Trustpilot do not recognise that name.