The SUP Company Avaliações 103

Fast delivery, well packaged and item was good quality. Communication with the company was great. The small issue I had (which wasn't their fault) was dealt with easily. I would recommend using for quality items and good customer service!

My paddle board failed after 3yrs. After contacting the team this issue was dealt with swiftly, communication was prompt and professional, resolving the issue and sending me a new board quickly, accommodating my requests . I can't fault the customer service I received, it was exemplary.

Ordered a brand new sup and paddle 7th July. The carry bag it came in arrived with a big hole in the middle where stitching had come apart. Emailed them start of August then followed up 4 more times in August. It’s now 30th September and they’ve never replied. Was a gift and fairly pricey one, do not use this company

Bought a foil that I realised wouldn't work with the board I use. Distant sell so they should be organising return.

Offered to call me to help and never did and have ignored all my emails since. I will have to drive the foil back to them, to get my refund which is over 2 hours.

Extremely poor to not call, or even email back.

Ordered a sale item on Monday lunchtime, had it delivered to my work address as no one would be home and it was waiting for me on Tuesday morning. The board was an absolute bargain and the swiftest delivery ever.
Really easy to deal with and free postage too!

I’m diagnosed with acute disabilities including Huntington’s Disease, Autism Spectrum OCD and ADHD and on PIP Benefits
I purchased a Naish Cross foil sup and the traction pad became unglued within two weeks so took advice from Citizen Advice. They said that it was covered for either “like for like” or full refund.
Well over a year after I have gone to mediation with UKICC My Father died during so the stress has really compounded my mental state and anxiety.
At the age of sixty I have only had one worse company to have the misfortune to deal with being Southern Water. Help yourself by buying elsewhere!

Very poor customer service. Ordered an expensive item 2 weeks ago with a 4 day shipping time. The product is still yet to be dispatched and communication is proving very difficult. A phone call uncovered that due to ‘premises relocation’, my order was not at the warehouse but it would be found and prioritised. 5 days later and no updates. Poor communication and customer service.

Edit - It gets worse. Following the negative review, I finally received an email to say that my item hadn’t been despatched as the member of staff needed to cut the paddle to length was away (I had been told by another member of staff that the company don’t offer paddle cutting so members of staff clearly are unsure about services they offer). I was told it would be cut early the next week and I would be notified when this was completed and that the paddle was dispatched. Another 9 days later and still absolutely no update. Clearly not a priority to them at all. It’s now nearly a month since my order was placed. Stay away.

Try to find out shipping cost. Never answered

I was very surprised to see such a low rating for this company given the excellent customer service experience that I have had. It looks like this is a place for spiteful customers to have a moan when they’ve not gotten their way.

Had a great experience with Will and the SUP co. The best prices, fast postage, great comms, and excellent customer care and after sales support. They went above and beyond to help me with an issue I had. Thanks again.

Aweful customer service . Still not had refund for purchase in May. Product never arrived , phoned and told another sent , never happened. Emailed several times with absolutely no response. Still no refund .

I bought 2 body warmers from this company on 11/05/2024.
Order number #39076 (WEB39076.
Because of poor quality I returned them on 21/05/2024.
The company refused a refund and insisted that they had not received the return.
I then provided a tracking number and a photo from the Parcelforce courier proving the return had happened.
Only then did the company refund me.
If I had not tracked the return they would have kept the order and my money

We needed two boards for the family. I decided to pop into the Southampton Showroom for some advice. I spoke to Tony and Will - their wealth of knowledge, and experience helped me choose the boards—perfect centre. Jobe 12.6 is a rocket, and Fanatic Ray Air Premium 13.6 is excellent for big guys and long expeditions!

Have just purchased another board from the sup Co, starboard sprint airline and can't fault them, order arrived next day as promised board seems excellent. I had a question about the tensioning cable so called them the guy on the phone was most helpful and answered my question and sounded very knowledgeable. Have been using the sup Co for years now and with service like this will continue to do so.

Ruined my paddle boarding trip !!!

I ordered a paddleboard with the understanding that it was IN STOCK and if I ordered within 3 hours would get it NEXT DAY. (I chose this supplier for that very reason as was going on a paddle boarding holiday the day after tomorrow).

Anyway not only do they have NO STOCK (THEY ARE A DROP SHIPPER DIRECT FROM SUPPLIER) Their communication with their suppliers is so bad they had no idea the next day delivery cut off had changed.

Too late to order from another supplier now !!!!

Long and Short of it i dont get my paddle board and they dont care - no offer of reparations or compensation for ruining my holiday.

If your thinking these guys are your friendly paddle boarding supplier and have their items in stock as their website says they do. STOP before you get stung too - they just drop ship direct from the manufacturer and probably know very little about the paddleboard your about to buy as they dont have it in stock and have probably never seen or tried one - just a business out to fleece you of your money with ZERO CUSTOMER SERVICE to back up their websites image.

Have recently purchased a SIC Okeanos after a long time searching for the perfect 14foot board for a big fella like me.
The folks at the Sup Co were sooo helpful from start to finish, kept me informed of what was happening and even applied rail tape for me before arranging shipping. Looking forward to spending Christmas vouchers there after Christmas along with my rewards points.
Thanks all

Excellent service with top quality products . Delivery on time.
Thanks

Purchased a Jobe SUP package a couple of weeks ago. Delivery was scheduled for a Monday due to the order being placed on Friday. The board arrived on Saturday which was fantastic!
On first use of the board it was apparent that the locking clip was missing from the paddle. This was not the fault of The Sup Company, the package box was sealed from manufacture.
I contacted the SUP company on return from my holiday. Clips were out of stock with supplier. A replacement paddle was sent instead - First Class!

I have purchased 2 boards , 2 bags a carbon paddle and some other stuff of these guys.
The first board i changed my mind and the customer service sorted the change out no probs.
The second board i purchased with a board bag that could have been better , customer service saw the review i left for the bag contacted me immediately and hey presto a new bag arrived within 3 days , and that was over a weekend .
Tony and the team have excellent customer service , they went past the extra mile for me , many thankd

Here is the sequence of things, the 13th October 2021 i contact the SUP company because I had a problem with a product, no answer. I contact again on the 18th of the same month, no answer. I contact again the 18th of July of 2022, no answer.
Today I did write some feedback into their system.
I did have an inmediate response, but interestingly I can not answer to their feddback give, the system does not allow you I guess. In the message they ask me kindly to write an email, which I did, no response.

Bought a Fanatic 12’ 6 from the website which was very easy to use use. Followed this up with a phone call the next morning and was told it had already been dispatched and would be with me the next day. Didn’t get the guy’s name but he was super helpful. Board arrived mid morning as promised . Would definitely recommend.