Times Newspapers Ltd Avaliações 

So frustrating that TheTimes will happily allow you to sign up online but force you into cancelling via office hours phone line. Their staff cannot hear me despite multiple phone calls and I am unable to cancel via email or their WhatsApp channel. Utterly infuriating and seems like fraud. Some of the worst customer service I’ve encountered. I used to like reading the paper but this has totally killed it for me. I will not only not subscribe again but I won’t buy the hardcopy now either. 0/5

The same experience as many others here. I took up a free trial and then was charged for the 1 month subscription with no warning.; unlike other papers, they refuse to refund the money taken . It’s essentially a subscription trap in that the terms and conditions of a subscription are not made clear, there is no reminder of the end of a free trial and no notification that they will take money from your account. It is a difficult cancellation process as you are forced to call them and often there is a long queue on the phone too. They refuse a refund citing their t and c’s which they have never sent you. Practice that will be against the law in January I hope when the new subscriptions law comes into place. It’s despicable practice .

Like many other reviewers here, awful customer services and renewal policies.

I signed up for a student deal at £10 per month for 3 years. After 3 years, with no notice or email, I was charged £10 for the month. I spoke on the phone and email and nothing has been done to rectify this. I tried to cancel within a few hours of payment, but still they refused.

A truly terrible customer service experience, I've now fully cancelled my subscription and moved elsewhere, along with other members of my household on principle of how poor this is.

Absolutely terrible customer service overall. Signed up for £1 for 3 months trial. To cancel you have to ring them... in total it took 4 calls to cancel. First time I was told because I signed up with Gmail email address that "they couldn't touch it" and I had to cancel through Google play store subscriptions - This absolutely was not the case. All the while the website crashes meaning you can't access your customer number necessary for the call. I was then told when I requested to cancel after 11 days, that they couldn't cancel the further two £1 payments and that I should cancel through my bank and that "they would send some letters". This is plainly illegal and against UK law under the '14 day cooling off period'. I then rung up again to double check that this wasn't the case, and was told again that the further payments couldn't be cancelled, until I reminded him of my rights under UK law and that I was within the 14 days. After which he just repeated himself that the subscription was cancelled, did not comment on whether more payments would be taken, and refused to address what I was previously told, choosing to repeat himself over and over, rudely insinuating that "I should not worry". He then asked me to read out the cancellation email to him word by word, and then said any further questions ring customer services! I rung customer services and they were able to confirm this for me. Overall this is ridiculous and I'm glad that the refund I got is processing so I never have to give them a penny. Bunch of fobbing off b******s. I literally cannot believe how shocking the guy's attitude was, the cheek for him to take me to task for simply questioning the unlawful information that his company, and he himself, provided me. No apology, no help. He clearly knew how the system worked but refused to simply explain it to me even after I made it clear I was quite worried and just wanted some clarification. What an absolute joke.

News is generally good but comments are scrutinised and deleted for anything that does not meet their compliance. My comments are auto deleted because they think my name is wrong. But they won’t say what this is. No response after 48 hrs despite promises to respond by email. Tried chat twice still no resolution. Real name policy on comments is not a good policy if you have a distinctive name.

Used the Times for a couple of years and now there is nothing worth reading.
The cancellation process involves you having to telephone a pushy team who try all ways to get you to stay.
Managed to eventually cancel and will never return

Criminal company, stay AWAY. I cancelled my account and wham I see £30 charge. Contact them and they say they have no record. This is how they make profit…not by good journalism, but by FRAUD!!! maybe their journalists should investigate criminal tactics by their employer to steal money. NEVER sign up with them

I have just gone onto my bank account to see that there had been 2 payments of £30 for the last two months coming out of my account to the Times. I called them to cancel and request a refund but they were blankly refusing saying that I had signed the terms and conditions. They didn’t even check whether I used that account for the last two months, which I did not as wasn’t even aware that I had an account! They just refused the refund. That’s how £60 voluntary donation went to them without my 100% consent.

Firstly the news is mediocre and trashy in it headlines for click bait, it is as though they are scrambling for "news". Their subscription while has offers is difficult to manage and slow to answer questions. Lastly I am not sure why they are soooo pedantic with deleting comments in reviews with no reason other than "didnt follow community guidelines" when there is no apparent violation, this is a widespread criticism from many readers. I will not be re-subscribing

Having signed up for an offer of £99.00 for a 1 year subscription, which I was happy with, I now find that I have been charged £30.00 as the first monthly payment of an ongoing subscription, which I don't want. I phoned to query this and cancel, and request a refund, but they will not do this! Disgusting, cynical, behaviour, by what was once a respected publication. In this digital age, how difficult can it be to notify customers that their particular deal is coming to an end and so give them time to review it?

Rip Off merchants
Relying on auto-renew have charged me a full month's subscription of £30 and won't let me cancel before the month's end when just a day after the auto-renew for a newspaper I don't look at and as they acknowledge I 've been receiving nothing from (having cancelled the emails and I thought but clearly not the service) as its a chronically bad newspaper - just a mouthpiece for plutocrat tosh.

Absolutely shameful company. I paid a £1 for 3 months and obviously forgot I was paying the subscription at all - without warning, they take £30 and no matter what I say (that I won't use it, that it was unlawful of them to take my money without notifying me that my trial period was about to end) they will not refund me. They seem to think they can operate above trading standards and are obviously banking on people forgetting about them so they can pocket your money. They do not honour cooling periods and they will NOT notify you two days before you are due to pay again.

I am hoping that the new laws surrounding subscriptions will put a stop to the nonsense these companies get away with. It is purely set up this way to take people's money quietly so they can do nothing about it. Horrid.

I was stupid enough to take a trial subscription. I didnt expect to have to endure the shadest of shady business practices adopted by The Times.

I have emailed them a number of times asking them to cancel my subscription but no reply, you have to call a number. When I call the number I am told that all they can hear is buzzing.

My phone works fine when I make and receive many calls every day. The only people who have a problem is the Times WHO YOU MUST TELEPHONE TO CANCEL YOUR SUBSCRIPTION.

I think that this needs to be publicised far and wide so that, how low and far the mighty have fallen, The Times, have indeed fallen.

Woeful customer service. 4 times I've contacted them, 3 times on chat funcrion, get left hanging for 35 minutes and then drops off. Then get fobbed off with non answers. Called customer service and my goodness the guy just couldn't seem to understand what I was saying about the glitches in the app. Absolute joke so I cancelled my subscription

The times will lure you in with the offer of a cheap trail period. When this ends they will not notify you, but instead move to their ridiculous package of 30 pounds a month. If they are unable to take this payment they will refuse to allow the subscription to be cancelled until it has been taken. Also the only way to cancel is via phone, being put on hold for ages. Nothing technically illegal, just pushing the boundaries of how predatory they can be without breaking the law.

I signed up after being lured in by the £1 offer, only to find myself suddenly being charged around £30 a month. The whole experience feels deliberately designed to make it easy to subscribe and incredibly difficult to leave.

Trying to actually speak to someone who could help was a nightmare. When I finally got through to customer services, the experience was shockingly unprofessional. One representative, Mady N, was laughing and joking with colleagues in the background and making unprofessional comments while I was trying to resolve the issue and cancel my subscription for good.

For a newspaper with The Times’ reputation, I expected far better. The subscription process, the charges and the difficulty getting meaningful help have left such a bad impression that it has honestly put me off ever even reading The Times again.

An absolute farce. I’d strongly recommend anyone considering the £1 offer reads the subscription and cancellation terms very carefully before signing up.

Insane that you can't just cancel a subscription online.

They made me ring up, and then the line to cancel was "too busy" so it literally just said "try again later".

I don't know how this isn't against some kind of law.

Shocking job trying to cancel. Why is it that customer service answers straight away but the cancellation department puts you in a massive queue? And then instead of making it simple, you have to answer multiple questions and listen to an array of ever diminishing priced offers to try to persuade you not to leave? Best advice is if they put you in a queue is to Chat Message them and ask them to call you which to be fair, they did do immediately. (Also don’t like that the advisor said “How often have you looked at the paper?” And then “I can see you have looked at it quite often…” Did not like the sound of them monitoring from afar!)

I bought a digital subscription to The Times. There is no provision for canceling the subscription online. I messaged them on WhatsApp and was never contacted to an adviser after receiving an automated message that they were connecting me. I was in queue on live chat for hours. And I called internationally only to get a message that they were experiencing high call volumes. What a scam!