Times Newspapers Ltd Avaliações 

Worst customer service I have ever experienced. You can subscribe online but cannot cancel online. Constant problems with account being cancelled, despite payment being taken, wrong amount being taken, etc etc. Their chat function is incompetent beyond belief.

Finally cancelled for good. No communication of restriction to 1 Person reading at a time, on international digital package.
Rang to cancel last month when it first started to impact us but was offered "a solution" ... which wasn't. Was told to speak to customer service if it continued, as it was a glitch.
Now told it was a policy change - great that you communicated it to customers???? Been told not possible to add a "bonus" email to international.
Account was then cancelled with immediate effect but no refund of payment taken just a few hours ago.
With this level of communication & CS you'll need every penny that you can get!!!!

cancel the subscription but still charging. I realised I was charged after a few months. And they make it so hard to cancel as you need to call.

I tried to cancel this 3 times over the course of 3 months. They are very, perhaps overly falsely polite in tone, but then become very pushy when you wish to cancel with aggressive sales rhetoric. During my last phone call, when my reason was to not support Murdoch as he funds Israel they said I was being 'nonsensical' "How is not wanting my money to go to Israel and the IDF nonsensical I asked" "Because he's Australian" was the reply in a bolshy and patronising tone "and the Times has been around a lot longer then Rupert Murdoch; forgive me but your reasons are nonsensical" he repeated. There was no way that I could reason with his arguments and I left feeling quite stressed by his attitude. They must have training on deflecting from political reasoning in the cancellation team.

I thought the person on the phone when I tried to cancel my subscription was pretty rude and had a real “attitude”, passive aggressive, for some unknown reason. Unpleasant experience.

Having signed up for a trial online I had my bank account debited without warning after the 3 month period. Customer services were extremely unhelpful and refused to refund the payment. What made the issue even more annoying was an article in the Sunday Times on February 5th where the journalist was congratulating themselves on obtaining a repayment of a subscription scam which was effectively the same as the issue I and others have had with the newspaper online.
I would advise anyone thinking of taking out the offer of a trial to consider very carefully. I will never trust the Times again

Absolute garbage newspaper. Horrible customer service. Horrible treatment of. Customers. Don’t think I’ve ever come across any media company that’s worse. Pathetic money grabbers. You should consider shutting this down. The ombudsman should be looking into unfair trade practices.

Appalling service, and completely unable to cancel your subscription unless you call in to them, and even that is an extremely painful process

I signed to a trial, £1 a month for three months. It stopped working for no reason after I paid. I contacted the Times three times over a week. Three advisors were unable to sort out. One admitted I had a subscription and said he would arrange for it to be reactivated but didn’t. Others denied my having any subscription. I wasted a lot of time on this. I am just grateful it wasn’t a full subscription since it seems impossible to gain access and sort anything out.
To add - even though I paid for a service I couldn’t access - which I had in writing - they then contacted me and said I had to pay further before I was permitted to cancel. After a thirty minute phone call they agreed to cancel. Such a waste of my time and such a badly run service. Please never sign up, it’s really not worth the hassle.

Appalling Newspaper delivery subscription and service.
The negative review is not about the digital subscription, but against the newspaper delivery service. Do not take out the delivery subscription!
Delivery instructions never followed and newspaper ruined when left in the rain. Newspaper delivered even when ‘holiday stop’ used, which is a major home security issue. The Times often doesn’t even respond to the issues raised.
The sad thing is that I want to support physical print media, but the service from The Times is so appalling that I can’t.

I have a digital pack for £5 per month and wanted to add my wife to it.

In an online chat I was told that my pack is no longer available at that price, so she couldn’t be added to it and would have to have a subscription of her own which I could pay for.

However, a 25% or 50% discount could be offered according to term, and that I would have to telephone the sales team.

The snotty salesperson I spoke with then told me I couldn’t take out a subscription for my wife even though I was paying for it “due to GDPR” ( absolutely not the case ).

My wife then phoned them, the agent identified that the package she wanted was £4.99, repeatedly put her on hold, and then came back and started reading her terms and conditions for the “£9.99”package.

When she questioned that, he identified that there had been a price increase and the package she had requested was £9.99 - ignoring completely the fact that had had surfaced the now supposedly non-existent £4.99 package

They eventually settled for a £5.99 package with no discount.

I’ve been reading the times for 50 years, buying it for 40. When my subscription next comes up for renewal I will cancel it.

I would give 0 stars if I could! How can a formerly ‘reputable’ newspaper behave like this?!
1. You have to call to cancel your subscription which in itself is ridiculous!
2. I selected the ‘call back’ which they did then said they had issues with the phone line.
3. Called again and they didn’t call back.
4. Called again and decided to hang on after 25 minutes I got through.
5. Gave them my correct details and they said there was no account under that email and asked for a reference number which I could not see on any email. He said maybe I’d signed up via a third party which I believe is yet another ploy since the emails come from The Times! Tried to convince me not to cancel but I said I’d take it up with my credit card as a dispute.
6. A moment later miraculously called me back having found my account. Still trying very hard to convince me not to cancel but I insisted and finally done with confirmation received.
I would urge anyone NOT to subscribe it’s just not worth it and these underhand tactics are inexcusable.

I signed up for a £1 trial subscription on 30/10/2025. After the trial ended, £30 was taken from my account for a full subscription that I did not knowingly intend to continue.
While the terms mention cancellation before the billing date, the jump from a £1 trial to a £30 charge was not made sufficiently clear at sign-up. I did not feel this was presented in a transparent or prominent way.
I contacted customer services and phoned twice to resolve this, but my refund request was refused. I have not used the paid subscription since the charge was taken.
I’ve now had to raise a dispute with my bank, which could have been avoided with a simple goodwill refund. Very disappointing experience over what should have been a straightforward issue.

After a three month trial beginning in October ‘25, I realised I hadn’t given the requisite 2 days notice to cancel when they took £20 from my account. I cancelled immediately and thought they might refund the fee for a subscription I didn’t want but they were adamant that this wasn’t going to happen. There had been no reminder that the trial was coming to an end and the renewal reminder got forgotten in last year’s diary. Being in my 70s, sometimes I forget things I have to do in 3 months time…
Moreover, the cancellation process involves phoning them up and enduring the desperate sales pitch to try to get you to stay. It can’t be done online. Anyway, no more for me - I’ll never read the Times again.

I have been trying for over a week to downgrade my subscription to the Times and Sunday Times, Four emails have been sent and the only response is one I have just received which asks for information which they already have. There is something seriously wrong with the subscription department

Terrible. Signed up for a 6 month trial for one pound, and now they are claiming I need to pay their regular monthly fee until the end of that six month period. This is on top of having to call or email to cancel my subscription, which cannot be done in the app or website. I regularly subscribe to different reputable newspapers and magazines and have never had to deal with this level of rorting and unprofessionalism. Do not subscribe.

The Times app on my android phone is an absolute nightmare! The headlines continually link to the wrong article - i thought it was worse in the morning but it's actually doing it all day long. I've complained to their customer service but recived no sensible answer/resolution and it is SO frustrating!

Joining the chorus of other reviewers here. Fan of the paper but the practices employed when it comes to subscription renewal options are underhand. I agreed a 12 month package to then be auto renewed with no notice at £26 per month and then up to £30 per month , again no notice given. Call centre staff clearly trained to apologise and issue platitudes but really the whole thing leaves a sour taste. What a shame as it just undermines the brand.

The delivery agent never follows the delivery instructions which means the paper gets weather damaged or occasionally pilfered. Repeated requests to customer service have yielded nothing and now they refuse to intervene unless I can provide video proof of the agent “deliberately ignoring the instructions “. I feel like they think I’m lying.

They make it so easy to sign up for their "special offer" online, but if you want to cancel your subscription you have to sit in a queue on the phone. Idiotic and mendacious practices.