Times Newspapers Ltd Avaliações 

They make it so easy to sign up for their "special offer" online, but if you want to cancel your subscription you have to sit in a queue on the phone. Idiotic and mendacious practices.

I got the student membership in October, which is £9.99 per month for three years. But they didn't respect the agreement, and they've charged me £30 per month for the last two months anyway. I could only cancel the subscription by calling, and 'definitely' change it to the student one. However, they just emailed me saying they will charge me £26 per month instead of the student subscription. This is mental!!

Exactly the same experience as others. Baffles me that this is even legal in the UK as it can only be described as a scam.

I am a fan of the paper but their cancellation process leave a lot to be desired. Today I phoned to cancel as they were putting it up to £20 and I had been meaning to cancel at £15. I had to sit on hold for 10 mins (this is bonkers - you should be able to cancel from the app) before speaking to some young thing with a You Tube American accent and suffer her not listening, going through her script, pretending to talk to her manager, etc. When she came back with an offer of 15 and I had to explain that I had just told her that I had been meaning to cancel at 15 anyway, she abruptly said she'd cancel (what I wanted anyway) that I'd get a confirmation email. Trouble is the email never came. . So I will have to go through the whole thing again. She didn't do it I bet because I will negatively affect her retention stats. It's all quite pathetic. Poor show from The Times. Outgoing call timed at 14:42 - for 12 mins. January 14, 2026.

It's a huge pain to unsubscribe and the service itself is bad. The journalism lacks any semblance of insight or quality. The app itself does not integrate to articles online or from e-mail, meaning that I have to manually type in an article if I saw it online or in the daily e-mail.

I thoroughly enjoyed the content and quality of the content produced by the Times on line having taken advantage of their discounted offer.
However, when the deal came to an end, the experience changed, the ability to stop or change the subscription is difficult and trying to speak to an operator is extremely tedious and frustrating.
After numerous attempts to resolve the issue, I am hoping that it has now been dealt with, although I’m not feeling confident….

Do not sign up for’offer’ from the times newspaper I signed up in good faith online but when I saw how much the subscription was( £30 a month!) immediately tried to cancel. Like others I’m finding this impossible you don’t get through to the call centre and they don’t call you back. I’m appalled that a newspaper I thought was reputable is behaving in such a distasteful and low manner.

Like others, have to call them to cancel, really poor.

To anyone subscribed to the times do this.
Near end of subscription cancel the payments to times before they take a full subscription without pre warning ,that way they can’t take an amount you never wanted to pay.
I’ve been there!!

Appalling. Wish I had checked this before taking the trial subscription. Same experience of many others here. Refusing to refund £30 because I didn’t cancel two days before the end of the trial. This condition is not stated in the welcome email and the FAQs on how to cancel doesn’t reference the terms or mention the two day advance notification requirement - only that you must call to cancel…can’t cancel by email. they also take payment on the day the trial ends with no notification - which prompted me to cancel. Deceptive practice. Happy to pursue this on behalf of anyone else in the same position. There are 900 reviews here and expect it is tip of the iceberg of those caught out.

Do not do the mistake to make a subscription with The Times. They make it hard to cancel and cannot cancel whenever you want even if wanting to pay early cancellation.

A nightmare to cancel subscription they make it as difficult as possible to cancel !!! it means a lengthy wait on hold !! only way to cancel is by calling them !!
Cancellation team numberf reached number 1 in queue then disconnected
I then called the customer service team and had another lengthy wait and was told im sorry you have to go through the cancellation team thats the only way to cancel ????!!!! incredible !!!

Signed up for a 3 month digital trial. Have barely used it. Suddenly been charged £30 for a subscription I had forgotten about. No renewal notice or anything before this happened. No option to cancel on their website. Have to phone a contact number. Have tried several times and the queue is always full apparently and the line hangs up. Shocking. Can someone contact me please so I can cancel my subscription.

They try to make it impossible to cancel. Like others I signed up on a £1 promo rate. There's no way to cancel or manage the subscription online. I called their cancellations only for the automated system to repeatedly tell me the queue was full and hang up.

When I did get through to the cancellations team, they were adamant that there wasn't an account under my email address (despite me being logged in to my account whilst on the phone with them). They eventually located my account and advised that my membership has been cancelled and I would receive a confirmation email. An hour later it's not yet come through so remains to be seen if they've actually cancelled and based on other reviews I'm not holding my breath.

Incredibly easy to subscribe and give them money, incredibly difficult to cancel that subscription. It cannot be done online, when I asked their online support why I got no response other than to phone the number. When I phone the number is busy. Horrible, cheap, sneaky tactic from what I thought was a reputable organisation.

Terrible experience in getting a free trial.

if your a pensioner who doesnt have a smart phone, and only uses the internet, its virtually impossible to cancel.

you have to use the app to wait for an advisor, or, phone them and wait like i hav for 2 hours.

beyond a farce

I am appalled by the Times - and expected better. I am an overseas subscriber and it says on the Times website that the subscription can be cancelled by email. I sent the email to cancel more than a month before it was due. They said I had to call but the number they provided was wrong and didn’t work. It is also difficult because of the time difference. Looked up the correct number online - the first girl was snorting and sneezing on the line and kept putting me on hold. After 20 minutes on the phone she put me through to someone else. Still no confirmation that it has been cancelled. This is a nightmare! And I have now been charged ten pounds for a month’s subscription. DO NOT go near them!

You get tied into a contract you can only cancel 3 months before the renewal…by phone. I did this and they forgot to cancel it. I then had an unpaid invoice for over a year or two and they would not delete my GDPR data until I paid the invoice for a contract I had been told was cancelled. Despite the notes on the account highlighting the customer service rep tried to cancel and failed to do so (without telling me). There processes do not allow them to delete the account until you pay… over the phone.

The app is slow and dated hence I wanted to cancel almost instantly. It’s just a modern day legal scam. Much better outlets with modern apps and approaches out there. My data was essentially held random. I paid the invoice for an easy life and had my data deleted.

I can't believe TheTimes would act so fraudulently! Same story as everyone else here. Cancelled way before subscription (5/11/25) charged for subscription on the 1/12. They have all the control as it doesn't fall under a direct debit, you can't cancel any future payments with them! Called again today, to be lied to suggesting they had reimbursed me. Asked for a follow-up email of my cancellation and still waiting.... No doubt a further amount will be deducted on the 01/01. Worrying that only 2 5 stars provided for the whole of 2025.

In Australia. For 2 weeks now the iPad keeps locking-up and I have to shutdown and restart the iPad. What has caused this?
It seems to be a revamped software issue because it was ok until this new upgrade happened about the same time.
I have stopped using the Times and have switched to The Telegraph which gives me all the uk news. So, goodbye Times!