Would highly recommend, the product came very well packaged to protect it. The product was lovely and very well received by the person receiving it as a leaving gift.
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Veja o que dizem as avaliações
We had an extremely last minute request for a number of Terrariums to be used as part of an event at Cop26. The team went above and beyond to fulfill the order at very short notice and we cannot thank... Ver mais
Wasn't sure if this would make delivery in one piece but nicely surprised by the way it was packaged most carefully as it took a while to completely unpack. Not in at time of delivery but left in s... Ver mais
Absolutely amazing! Ann-Marie, Lucy and their team put together the most beautiful Terrarium I could have asked for. It’s vibrate, modern and most importantly healthy. If your looking for an alternati... Ver mais
Detalhes da empresa
Escrito pela empresa
A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.
Informações de contato
4,9
Excelente
388 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic!
I recently got a terrarium to send it as gift to my daughter, and everything went smooth. Fast shipping, super friendly support. Just one hiccup: the terrarium seemed a bit dried out. But they sorted it out with a free extra terrarium, so in the end, all good. Overall rating: top-notch!
9 de novembro de 2023
Resposta da The Urban Botanist
Dear Giuseppa,
Thank you for your fantastic review! We're delighted to hear that you had a smooth experience with the fast shipping and friendly support for the terrarium you sent to your daughter.
We apologize for the initial hiccup with the terrarium being a bit dried out, but are glad to know that our resolution with a free extra terrarium met your satisfaction. Our team is committed to ensuring that any issues are addressed promptly and effectively, and your feedback is a valuable testament to this commitment.
It's heartening to hear that your overall rating is top-notch, and we truly appreciate your understanding and support. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out.
We look forward to the opportunity to provide you and your family with more delightful experiences.
Warm regards,
Anne
Very happy with order
Delivery was very quick, items were very well packaged and protected and the plants look great. Will buy from again. Mum was very happy with her birthday present.
7 de novembro de 2023
Resposta da The Urban Botanist
Dear Jimmy,
Thank you for sharing your experience with us. We're truly pleased to hear that you are very happy with your order and that everything from the quick delivery to the quality of the plants met your expectations.
It's wonderful to know that your mum enjoyed her birthday present. We take great pride in ensuring that our products are well-packaged and protected for safe delivery, and it's rewarding to hear that these efforts are appreciated by our customers.
Your intention to purchase from us again is the highest compliment we could receive, and we look forward to serving you in the future. If you ever need assistance or have any questions, please feel free to reach out.
Warm regards,
Anne
Product was delivered very quickly
Product was delivered very quickly - arrived in good order the next day.
1 de novembro de 2023
Resposta da The Urban Botanist
Dear Cecelia,
Thank you for your review. We are delighted to hear about your positive experience with the quick delivery of your order, and that it arrived in good condition the very next day.
Ensuring timely and safe delivery is a key focus for us, and it's always great to hear when we've met our customers' expectations in these areas. Your satisfaction with our service is very important to us.
If there's anything more you need or if you have any further feedback, please don't hesitate to get in touch. We're here to help and look forward to serving you again in the future.
Best regards,
Anne
Great DYI kit and very helpful during…
Great DYI kit and very helpful during the buying process.
Or terrarium is amazing, thank you very much.
30 de outubro de 2023
Resposta da The Urban Botanist
Dear Valued Customer,
Thank you for your kind words and for taking the time to leave a review. We're so pleased to hear that you found our DIY kit great and our team helpful during the buying process.
Creating an enjoyable and supportive customer experience is central to what we do, and it's wonderful to know that your terrarium turned out amazing. We put a lot of care and thought into our kits, and hearing your satisfaction makes all the effort worthwhile.
If you ever have any questions or need further assistance, please don't hesitate to contact us. We're here to help and look forward to the possibility of serving you again.
Warm regards,
Anne
Healthy plants
Ordered a pack of three plants which arrived promptly and in excellent condition.
18 de outubro de 2023
Resposta da The Urban Botanist
Dear Mrs. Janet,
Thank you so much for your review. We're thrilled to know that your order of plants arrived promptly and in excellent condition.
Ensuring the health and quality of our plants during transit is a top priority for us, and it's wonderful to hear that we have met these standards with your order. We believe that the joy of receiving healthy, thriving plants can make a big difference, and your feedback confirms that our efforts are worthwhile.
If you have any further questions, need assistance, or wish to share more about your experience, please feel free to reach out. We appreciate your business and look forward to the opportunity of serving you again.
Warm regards,
Anne
Good quality product, quick delivery
I bought a terrarium which turned up really quickly, very well packaged and with clear instructions on how to create and maintain. The terrarium looks great and everything looks and feels of a high quality.
11 de outubro de 2023
Resposta da The Urban Botanist
Dear Mark,
We're absolutely delighted to receive your positive feedback, especially as this is the first review under our new brand ownership. It warms our hearts to know that you are pleased with the quality, packaging, and delivery of the terrarium. We are dedicated to continuously offering top-notch products and services, and your kind words motivate us even more.
Thank you so much for taking the time to share your experience. We truly appreciate it and look forward to serving you again in the future!
Warm regards,
Anne
Last month plant gas died
Last month plant gas died. Please see previous reviews
1 de agosto de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
We're truly sorry to hear about the issues you've faced with your plant. It's concerning to us that this is not the first time you've had to raise concerns based on your reference to previous reviews.
Please understand that many of the challenges customers faced were under the previous management. As the new brand owners, we are earnestly working to improve the quality of our products and the responsiveness of our customer service.
Your feedback, both past and present, is invaluable in guiding our improvements. We sincerely apologize for the inconvenience and hope to prove our commitment to better service in the future.
Warm regards,
Anne
Extremely poor customer service
Not a good experience with this company. Firstly our biosphere arrived with a lot of condensation, which we swiftly wiped away. We also left the cork lid off to dry it out a bit. However after a few days a significant amount of mould built up on the plants - we had to throw them all out eventually as they were rotten, despite being in a room with the recommended humidty.
We contacted the company and they apologised and said they would send us new plants. These never arrived and have now ignored our emails for months.
Really poorly customer service and highly recommend trying other providers
21 de março de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Randolph,
Firstly, we would like to extend our sincere apologies for the problems you experienced with the product and the lack of proper communication. It's crucial to clarify that these issues arose during the tenure of the previous owners. Now, under new brand ownership, we are wholeheartedly dedicated to improving the product quality and customer service.
Your feedback provides an invaluable insight into the areas where the brand previously fell short, and we genuinely regret that you had to face such challenges. We are actively working towards rebuilding trust and ensuring that future experiences with our brand are positive and up to the standards our customers deserve.
Your understanding is deeply appreciated, and we're thankful you brought this to our attention. We assure you of our commitment to ensuring that such incidents are a thing of the past.
Warm regards,
Anne
Company in Liquidation
Bought a present for a relative for Xmas, as others plants have gone mouldy and no response back from company. Having looked them up on companies house (TERRARIUM UK LTD), they have gone into liquidation, so by all means register as a creditor, but wouldn’t expect to get anything back. Certainly if the website is still live do not place any new orders, and if you have the ability claim a charge back on your credit card for unfulfilled orders.
2 de março de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
We truly regret to hear about your experience with the product and the lack of communication from the company. As you rightly pointed out, the issues you encountered were with the previous entity of the company which has since gone into liquidation. We're the new brand owners, stepping in with a commitment to rebuild and enhance the product offerings, as well as ensure the past concerns do not happen in the future.
While we understand and share your concerns, we'd like to clarify that any past financial or operational issues were with the previous management. Our top priority is ensuring that future experiences with our brand are positive.
We deeply regret any inconvenience or distress the previous ownership might have caused.
Warm regards,
Anne
Absolutely shocking…similar to others
Absolutely shocking…similar to others, I was given a terrarium as a birthday present and all but the moss has died!! No response to multiple emails…I assume they have gone bust as everything has been ‘sold out’ on the website.
27 de fevereiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Simon,
We're genuinely saddened to hear about your experience with the terrarium you received as a gift. It's disappointing to learn that the product did not meet your expectations and even more so about the lack of communication you faced.
The challenges and issues you mentioned were under previous ownership. As the new brand owners, we are keenly focused on rectifying such experiences and rebuilding trust with our customers. While we understand that past experiences might have caused distress, we're taking all necessary steps to ensure improved product quality and responsiveness in the future.
We value your feedback and thank you for sharing it, as it aids us in making the necessary improvements.
Warm regards,
Anne
No delivery, no answers
Order placed 8th January, did not arrive. Have emailed three times, used Contact form, phoned numerous times and left messages. No response received and no terrarium. Disgusting how this company is stealing peoples money.
8 de janeiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Sarah,
We deeply regret to hear about the challenges you faced regarding your order and the lack of communication. This is certainly not the standard we aspire to, and it's deeply concerning to learn about such an experience.
Please understand that the issues you encountered, including delays and non-responses, were under the previous ownership. As the new brand owners, we are committed to rebuilding trust with our customers. We genuinely apologize for the inconvenience and distress you've faced due to the actions of the previous ownership.
Your feedback is crucial, and we genuinely appreciate you taking the time to share your experience, as it guides us in making necessary improvements.
Warm regards,
Anne
Placed an order with them they were…
Placed an order with them they were unable to fulfill. They reached out to offer a refund, but have not sent it and have stopped responding to emails.
I still have had no refund. They have stolen my money.
11 de janeiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear William,
We are deeply sorry to hear about the issues you faced regarding your order and the subsequent lack of communication. It is indeed concerning to learn about such an experience, and we genuinely regret any distress this may have caused.
Please be informed that the challenges you encountered were under the previous ownership. As the new brand owners, we are dedicated to rebuilding trust with our customers. We understand the gravity of the situation and sincerely apologize for the inconvenience caused by the actions of the previous brand ownership.
Your feedback is invaluable, and we genuinely appreciate you bringing this to our attention. We're committed to making improvements and ensuring such situations do not recur.
Warm regards,
Anne
Scam company
Scam company. Got bought an ecosphere for Christmas, it was really expensive but seemed worth it. Beautiful when it arrived but the plants rotted after only 2 weeks despite us not watering it. Initially they seemed really helpful but now we can’t get hold of them. Initially I assumed they’d gone bust but they’re still advertising on Instagram. DO NOT BUY FROM THEM!
11 de fevereiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
We are genuinely disheartened to read about your unfortunate experience with the ecosphere. Every customer's satisfaction is of utmost importance to us, and we deeply regret that the product did not live up to your expectations.
It's important to note that the issues you've faced and the lack of communication you experienced were under the previous ownership. As the new brand owners, we are taking significant steps to address past concerns and ensure product quality and responsiveness are top priorities moving forward.
We understand the skepticism and frustration you must feel, especially given your experience, and we sincerely apologize for any inconvenience or disappointment caused by the actions of the previous ownership. We're committed to earning back trust, one customer at a time.
Thank you for sharing your feedback, as it provides insight into areas where we need to improve.
Warm regards,
Anne
Does the Urban Botanist still exist? Or given up caring?
Like many others who have posted recently, I have tried to contact the Urban Botanist to complain about 2 things - a bonsai that has already died after only 3 weeks despite following their instructions, and the short battery life of the supplied fairy lights. It seems that this company has either folded (no sign on Company's House) or really has decided not to bother with any customer care. Phone numbers do not work, emails are returned with an auto-message regarding Christmas deliveries only . I would urge them to sort their act out AND for others to look elsewhere. Very disappointed.
6 de fevereiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Toby,
First and foremost, we sincerely regret the disappointment and inconvenience you've experienced. It's concerning to hear about the issues with the bonsai and fairy lights, especially in light of the communication challenges you've encountered.
We'd like to clarify that the issues and the communication gaps you faced were under the previous ownership. As the new brand owners, we are committed to rectifying such experiences and elevating our customer care. Our primary goal is to rebuild and regain the trust of our valued customers.
We are taking your feedback to heart and are implementing measures to ensure enhanced product quality and more proactive customer service. We recognize the skepticism you might feel based on your past experience, and we genuinely apologize for the shortcomings of the previous ownership.
Your insights are invaluable to us, guiding our path towards improvement. Thank you for bringing this to our attention.
Warm regards,
Anne
SCAM ARTISTS /CRIMINALS
I can't give this less than one star or I would. After purchase that wasn't quite what I expected they accepted the return product BUT HAVE NEVER REFUNDED THE MONEY!!!! Countless emails and call have been made and just ignored. DO NOT PURCHASE FROM THESE SCAM ARTISTS
I Wish the new owners all the best but im still out of pocket with no product and zero money returned 😡
1 de janeiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Andrew,
We're truly disheartened to read about your experience, and it is deeply concerning to hear about the lack of communication and the issues you faced with the refund. Every customer's trust is vital to us, and we regret any distress this situation may have caused.
It's important for us to clarify that these challenges occurred under the previous ownership. As the new brand owners, we're dedicated to rectifying past mistakes and ensuring transparency and fairness in our dealings.
We genuinely apologize for the frustration and inconvenience caused by the actions of the previous management. Your feedback is crucial, and we're committed to taking the necessary steps to improve and prevent such situations in the future.
Thank you for bringing this matter to our attention.
Warm regards,
Anne
FAKE SITE
I bought a gift in January for my daughter for delivery in London.
She never received the gift.
I have emailed the company and the company have not replied.
The company cashed the money.
I tried to phone the company but never answered, I left a message on your answering machine but never answered.
DO NOT BUY ON THE WEBSITE. IT IS A FAKE
16 de janeiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Cedric,
We're truly sorry to hear about the issues you faced regarding your purchase and the subsequent lack of communication. It's distressing to read about such experiences, and we sincerely apologize for the inconvenience this has caused you and your daughter.
Please understand that the challenges and issues you've encountered were under the previous ownership. As the new brand owners, we're fully committed to ensuring such situations have no place in our operations moving forward and rebuilding trust with our customers.
Your feedback is essential in ensuring we take the right steps to improve our services and product delivery. We genuinely regret the actions of the previous ownership and are working diligently to prevent such occurrences in the future.
Thank you for taking the time to share your experience. It provides us with crucial insights for improvements.
Warm regards,
Anne
I very rarely leave reviews but I'm at…
I very rarely leave reviews but I'm at a bit of a loss as to what to do.
I ordered an ecosphere for my wife's birthday and it's already started to wilt and die.
I called the Urban Botanist's number and was asked to send pictures via email. I did this and heard nothing back.
I've sent 4 emails now with no reply and have tried to call them today but their number isn't working.
Their Instagram seems to be functioning still though, so I assume their in business.
Really bad customer service so far and very disappointed with a plant that should be 'self watering' and require little care.
As it stands. I would not recommend this company to anyone.
3 de fevereiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Shao,
Firstly, thank you for bringing this to our attention. We genuinely regret the disappointment and challenges you've faced with your purchase and the customer service. We deeply apologize for the inconvenience.
It's important to note that the issues you've faced, including the lack of communication, were under the previous ownership. As the new brand owners, we are dedicated to rebuilding trust and ensuring every customer's satisfaction.
We understand the importance of the ecosphere as a gift for your wife's birthday, and it's disheartening to know it didn't meet expectations. Your feedback is crucial in helping us make improvements to our product quality and service responsiveness.
Thank you for taking the time to share your experience. We're committed to ensuring better experiences moving forward.
Warm regards,
Anne
Do not buy
After paying £150 my ecosphere has gone mouldy. I bought it in mid December and it started to turn black just after Christmas. I have left voicemails, emails, filled in their form and tried the chat function. Have they gone bust because i cant get any response
27 de dezembro de 2022
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Amy,
We're deeply saddened to learn about your experience with the ecosphere, especially after investing a significant amount in it. Your dissatisfaction and the issues with communication are both genuine concerns.
To clarify, the challenges and unresponsiveness you've experienced were under the previous ownership. As the new brand owners, we are fully committed to addressing past concerns and ensuring that customers are heard and supported.
We genuinely regret the inconvenience and frustration caused by the actions of the previous management. Your feedback is invaluable as we work to rebuild trust and improve our products and services.
Thank you for taking the time to share your experience with us. We're committed to ensuring better experiences moving forward.
Warm regards,
Anne
Is this business even legit?
We ordered a terrarium as a gift, it never arrived and when we emailed them, they just send a partial refund and no reply to the email
23 de janeiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Federico,
We sincerely apologize for the inconvenience and confusion caused by your experience with the company. It's genuinely concerning to hear that the terrarium never arrived and that there was a lack of communication regarding the partial refund.
It's important to note that the issues you've faced, including the lack of communication, were under the previous ownership. As the new brand owners, we are dedicated to rebuilding trust and ensuring every customer's satisfaction.
Your feedback is crucial as we aim to rebuild trust and improve our services.
We genuinely regret the actions and decisions of the previous ownership and we are committed to taking the necessary steps to improve and prevent such situations in the future.
Your insights are invaluable to us, guiding our path towards improvement. Thank you for bringing this to our attention.
Warm regards,
Anne
Waste of time and money
Placed order to receive next day delivery. 4 days later and its not even been shipped. Emails and calls ignored. Waste of time and money. Will be waiting on bank to claim the money back from them. Avoid.
19 de janeiro de 2023
Avaliação não solicitada
Resposta da The Urban Botanist
Dear Matt,
We sincerely apologize for the delay and the lack of communication regarding your order. It's deeply concerning to hear about such lapses in the service, and we understand your frustration.
It's crucial for us to highlight that the challenges you've encountered occurred under the previous ownership. As the new brand owners, we are genuinely committed to improving our service standards and ensuring timely and effective communication with our customers.
Your feedback is invaluable in helping us address and rectify these issues. We deeply regret the inconvenience caused by the previous ownership's actions and are actively working to prevent such occurrences in the future.
Thank you for bringing this to our attention. We are here to assist and address any further concerns you may have.
Warm regards,
Anne
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