Yet again The Watch Lab at Bluewater Dartford gave great advice on possible watch repair. On this occasion the watch strap was broken and easily repaired. Thank you. The watch though did not need new... Ver mais
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Veja o que dizem as avaliações
I received excellent service today from Paul at the watch lab, Windsor. Called in to get a new watch sized which he did really efficiently for me while I waited. A friendly chap who offers great serv... Ver mais
I travelled to Kingston upon Thames, to have a new battery fitted to my Bering Watch. I went into the Watch Lab & spoke to Raymond, who was very friendly & helpful with the costing & how long it woul... Ver mais
A empresa respondeu
Took a watch to get a new capacitor, ( indicated by the second hand moving in 2 seconds jumps) 8 weeks later they tell me the mechanism is broken and would be £350 to repair. Watch retuned not repair... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.
Informações de contato
4,2
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I visited the Silverburn branch to have…
I visited the Silverburn branch to have my watch battery changed and was met with Tony who was very pleasant, helpful and had the job done in no time. Great service, would recommend!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for sharing your experience! We’re delighted to hear that Tony at Silverburn provided such a quick and helpful service for your watch battery. It’s great to know you would recommend the branch!
Visited The watch lab in Silverburn.The…
Visited The watch lab in Silverburn.The member of staff was very helpful,provided a good customer service,done a really good job fixing the strap on my watch.would highly recommend.
17 de dezembro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for sharing your experience! We’re glad to hear that our Silverburn team provided excellent service and fixed your watch strap to your satisfaction. Your recommendation means a lot!
Fantastic and speedy service
Fantastic and speedy service, Omega watch strap fixed.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for your feedback! We’re delighted to hear your Omega watch strap was fixed quickly and efficiently.
Brilliant service
Brilliant service! Couldn’t recommend The Watch Lab enough. Very friendly and polite. If you need any support, please do visit. Thank you again, The Watch Lab!
15 de dezembro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for sharing your experience! We’re thrilled to hear you received brilliant, friendly, and polite service at The Watch Lab. Your recommendation means a lot!
Perrie was extremely helpful and…
Perrie was extremely helpful and professional - highly recommended for all your watch repair needs!
13 de dezembro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for your feedback! We’re delighted to hear that Perrie provided such helpful and professional service. We’ll be sure to pass on your comments.
Resposta da The WATCH Lab
Thank you 😊
Resposta da The WATCH Lab
Thank you for your lovely feedback! We’re delighted to hear Perrie provided great service. We’ll pass on your thanks! 🌟
Took my mums Rotary watch for a…
Took my mums Rotary watch for a repair...charged £50 for the repair, took it back as issue with winder, was told the problem was with the movement, so they offered a half price service for another £39.95.
I wasn't prepared to pay out again.
I took it to a Jeweller in Gorgie, who fixed the problem for £3.50, and incidentally would only have charged £34 to fully service the watch.
Will not be using the watch hub again.
27 de outubro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
We’re sorry to hear about your experience and understand your frustration. We aim to provide fair and professional service, and it’s clear we didn’t meet your expectations this time. Please contact our Customer Care team at customer.support@timpson.com
so we can review this further and address your concerns.
Save your money
Save yourself being ripped off and go elsewhere!!
I was shocked when I asked for a quote to replace a Tag F1 watch battery at Cribbs Causeway. The guy looked at the watch and muttered £90; I asked nine zero! He nodded and took the watch and said 30 min; I politely declined and went on Amazon and ordered a tool to remove the back which was £6; once the back was open I googled the battery which was replaced and fitted there 3 years prior, the watch battery was £2.99 for a twin pack and took 30 sec to replace, the watch seals were all good so I gave it a gentle wipe with the other tools in the kit; get that!!!!!
The job was so simple, no wonder they can afford to stay there and pay their rent. It’s absolutely disgusting, I hope you go bust Richard Turpin!
7 de novembro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
We’re sorry to hear about your experience and understand your frustration. We aim to provide fair and professional service, and it’s clear we didn’t meet your expectations this time. Please contact our Customer Care team at customer.support@timpson.com
so we can review this further and address your concerns.
Still fleecing customers
Steve from the watch lab stepped to the mark after my previous negative review and the watch was delivered yesterday. It was 4 months later. During the extended time the watch was being serviced I lost weight, and needed a link removed from the bracelet. I went to Timpsons, a sister company, to have the link removed they quoted, nearly £30 to remove the pin as it was an Omega. It was a bracelet link removal with no relevance to the watch make. I refused to pay the charge, went home, ordered a £12 kit from Amazon and changed the link in 5 minutes. BANDITS
16 de novembro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for the update. We're glad your watch was returned, but we're really sorry for the delays and for the frustration with the bracelet adjustment price.
If you’d like us to look into this further, please contact our customer care team — we’re always here to help.
Resposta da The WATCH Lab
Thank you for the great feedback! We're delighted to hear you received excellent service. Hope to see you again soon! 🌟
Go herd furst!…
I was told by a different shop in Chester, that I would need to send this away to have strap fixed.
Called in, waited 10 minutes and watch strap was repaired. Excellent price.
Very good service, will use again.
Very happy husband!
5 de novembro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you so much for the lovely review! We’re really pleased we could help repair the strap quickly for you and get the watch back on your husband’s wrist. Delighted to hear you were happy with the service and the price too.
We really appreciate you choosing us and hope to see you again!
Very poor customer services giving the…
Very poor customer services giving the excuse they were taken over my timpsons. The heat till roll had faded badly but you could see just what was on the receipt. Date stamped with a proper ink stamp. This company say that due to them being taken over, the lifetime warranty on the watch was not valid now.. they were expensive in the first place... This was in the county mall, Crawley.. it went soon after I got the battery replaced. Never to come back
30 de outubro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
We’re very sorry to hear about your experience. Please contact us directly at customer.support@timpson.com with your details so we can investigate this matter further and see if there’s a way to resolve it. Your feedback is important to us.
What a helpful couple of guys
What a helpful couple of guys, able to resurrect a long stopped watch that has been passed down to me, absolutely recommended
28 de outubro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for sharing your experience! We’re delighted our team could bring your treasured watch back to life. We’ll be sure to pass on your kind words :)
Nottingham Store. Outstanding
Nottingham outlet. Visited this morning and saw Sam. What a pleasant guy. Replaced the battery on my Omega watch within 30 minutes of dropping it off. Outstanding service. Thank you
27 de outubro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for your feedback! We’re thrilled Sam could provide such a quick and professional service for your Omega watch. We’ll make sure he hears your kind words!
Great service with a smile!
Sarah’s welcoming smile on a grey miserable Monday was just what the doctor ordered. She was very professional & friendly, I was very pleased with the service I received & glad to have my watch back in good working order - thank you
20 de outubro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for your lovely feedback! We’re delighted Sarah could brighten your day and get your watch back in perfect working order. We’ll be sure to pass your kind words on!
Really good service
The watch was handed over and I was given an estimate and a time to return, unless I received a text. I did indeed get a text 30 mins before the 'go back time'. Only half the work needed doing so they charged me half. Very honest and polite guys
16 de outubro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for sharing your experience! We’re delighted to hear our team were honest, polite, and kept you informed throughout. We’ll pass on your kind words to them!
Great service
Friendly helpful and quick service at reasonable cost. Much cheaper than maker's quote and ready in 24 hours.
15 de outubro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you for your kind words! We’re delighted to hear you received friendly, helpful, and quick service at a great price.
We’ll be sure to pass on your compliments to the team.
Watch Lab Colchester
Knowing this gem is in Colchester is fantastic, normally weeks worth of waiting for a battery change is nailed down to an hour at Fenwick.. With exactly the same methods and accreditation! Highly recommend these lovely local professionals :)
8 de outubro de 2025
Avaliação não solicitada
Resposta da The WATCH Lab
Thank you so much for your kind words! We’re delighted to hear that our Colchester team was able to provide quick and professional service, making your battery change easy and efficient.
We’ll be sure to pass on your compliments — the team will be thrilled to hear them!
Resposta da The WATCH Lab
Thank you for your kind words! We’re delighted to hear that Tony provided great service.
We’ll be sure to pass on your compliments.
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