Thornbury Nursing Services Avaliações 

Absolutely horrendous first encounter. Had a screening call, I am a registered general nurse and CQC registered manager with over 20 years experience in care homes to be told they would not except a clinical reference from a colleague I have worked alongside for over 5 years as my manager was no longer with the service to give one, so I was told I would not be excepted.

I feel like this nursing agency is a big joke and not very helpful when you’re stuck with registration or booking shifts. I forever try to jump through hoops. They push you to register as soon as possible to meet their targets. I have over 10 years experience in speciality nursing. To register my A&E skills I had to prove that I am Hep B, hep C and HIV negative. TNS adviced me to do it through GP or current NHS employer. GP refused as it’s not under NHS merit. NHS occupational health also refused as it was not for my current post but for an agency work. TNS Occupational health were very surprised and they weren’t helpful at all and keep sending me back to my GP. I had to book the blood test privately which cost me over £100. Test came back negative but TNS would not accept the result as it wasn’t ID approved. Finally after many phone calls to TNS, they recommended a company to do the blood test through. So had to spend yet another £120. After several months I am finally registered but cannot book any shifts. There are zero A&E shifts. Majority shifts are for nurses with ICU background which I have (7 + years) but not in the past 18 months like TNS wishes. So I had to go back to my old trust to do bank shifts so I could get a new reference for my ICU skills so it could be added to my file. Now…after all that I still can’t do any ICU shifts because most of them require nurse with cough assist skills which I did a course privately. But that wasn’t accepted because I need regular practice and be referenced for. I have nowhere to practice but TNS. Also most of the clients require “been before only” staff. The rule is very strict so I have no chance in booking any shifts. TNS is not helpful with providing any support to gain more skills to then enable me to provide an excellent care for their clients. They rather the client go without the shift being filled. I would not recommend this agency to work with to anyone.

The lack of communication in the team is absolutely shocking. They want you to be working in your profession when you apply, nursing, is a busy profession we do not take breaks half of the time, yet they call you 4,5,6 times a day and expect you to answer disregarding the fact that you may be in work. Bare in mind even if you remind them of this it continues. You’ll get call from different members of the recruitment team in the same day or. 24 hours a part asking about the same thing over and over again. Be prepared to repeat information as either your file is not updated or they don’t talk to each other or simply they are lazy and don’t want to read.
Harry is difficult and rude. He can be condescending and whilst never worked in the healthcare profession himself. Not a day in his life. Will try to mansplain your role to you. He will again misread documents and demand things despite their portal not working and you not having updates about the process unless you ask. And then when the time comes they rush you, despite it being their fault that nothing has been promptly organised for you to appropriately submit aspects of your application, when it’s on their terms then they will push and rush you.

The nurses are super helpful, probably because they have experience and understand the job, although not their fault some of the silly requirements needed from the service is beyond ridiculous.

If you do apply, good luck and I wish you the best, but they’ll suck it right out of you, time, energy and patience. The lack of communication is shocking for an agency that hold such high calibre.

Firstly I was booked a telephone screening appointment for 8:00. Thornbury personnel did not call until 8:15. Only to be told that before I can register as a Nurse prescriber I have to have 2.5 years experience. Do you think I will go away and find another employer to support me for 2.5 year and then come back to your organisation.
Thirdly shortly after the phone call I got a message saying they have removed all my information from their company. Only for another email to be sent to congratulate me for making it through.
To me these are red flags and an indication the your organisation is not well organised showing lack of respect, it takes 3 years to train to be an ANP and in your books it nearly 3 years to meet your criteria to go on your books. I tell you what you can keep your job where the sun don't shine not interested.

Evan was very helpful and efficient when helping myself with a certain request. His communication skills were great and when there was a problem he found a new solution to solve the issue.
Very grateful for the help
Thanks you

Good thing: good pay rates,

Bad thing: not many shift work to do.

I have worked for TNS as a clinical nurse for 7 years, I really love the flexibility and support TNS offers me as an agency nurse. Great agency to work for, and pay rates are fantastic and inline with what every nurse deserves.

The team is very helpful and trustworthy. Got a call from TNS saying that I have not submitted a timesheet on a particular shift that I did 2 months back. Found the signed timeshest and emailed it to them. Got a call the next day from TNS saying that it is now being processed for payment.
The team is very professional and great to work with.

The process is easy and efficient with it being easy to book shifts’, you get sent the details of the place of work and the timesheet which is electronic is pre-automated. There are numerous pay dates’. If there are issues’ you can talk to people in the call centre and clinical leads.

TNS is the best agency. It is last minute booking but the pay is so worth it. It gives me the flexibility and option when and where to work. The app is so user friendly too. Everything is black and white and i dont think any agency can beat TNS.

I had a call from Jenny regarding a particularly hospital shift, which I've already given up all hope because l was a regular there with the old staff.
She said l noticed you've worked there before, so l thought you might like to try it again, which was rather a surprise
Wouldn't TNS be a better place if some of the new staff take note and act as a true professional instead of just fobbing you off when you speak with or ask questions .Jenny was always good listener and l believed her to be one of the fairest staff member in tns,

l will also point to Matthew who is always very professional and willing to help, no matter how trivial your problem is, he never hesitate to look into it and when asked for shift or problem with shift, he's always professional, attentive and try to help as much as he could, l sometimes may not agree with him but l appreciate his effort and his
candidness in helping to solve my problems.
Thank you once again Jenny and Matthew, l appreciate you both.

Evan was very professional
He called back when my call was cut off due to network
I felt happy to have some in the office like Evan.
I had been with Thornbury since 2004 and can confirm that he is a real professional.

I had a great experience with the woman I spoke with, she was very patient, kind and helpful.

Waste of time and only interested in nurses with hospital experience despite claiming to recruit for care and nursing home. I was hoping to join to increase my annual gross to 70K as I’m currently registered with another agency in the same league as this time waster agency. You previously apologised for getting my application wrong and called me back to apply. Applied after 5 months as I was too busy working with other one of the highest paid agency like yours but was surprisingly rejected. I’m happy I didn’t join you as I’m not willing to travel far away for another agency again. Don’t apply waste of time. You must be able to travel far. Family first guys. Best wishes!

Great service, with very professionally trained staff. Cant fault them in any way.

The emergency plumber of nursing agencies! Premium agency, but they deliver on their promises. You wouldn't use Thornbury for every shift you have uncovered, but they are a real safety net when you need one. Very impressed with the support from start to finish.

Recruiting team unhelpful!
You would think there was enough carers and Nurses, So they can turn away as they feel! With no real help to find answers.
Will take my skills else where

I think they need better recruitment agents. The guy I spoke to today was not that helpful and immediately shut me off with a job. I understand that they need references and so with accepting someone for some shifts. But it's hard for me to explain to the guy I spoke to that I do flexible shifts (adult and paediatrics) with different agencies as an agency nurse and it's just my CURRENT PERMANENT JOB (paediatrics) that's holding them back to accept me because they don't have shifts available for me. But how is it not that easy to explain to them my flexibility with both specialities..

They are on time
With regards to the schedule they set. Friendly and non intimidating interview happened to me last night. Thank you Ma’am Tamara.