Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply. Update: following submission of this review Threadless... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply. Update: following submission of this review Threadless... Ver mais
A empresa respondeu
The customer service I received was top-notch! The team made sure my deadline was met...and exceeded my expectations. I couldn't believe how quickly they completed my order. Not only did they de... Ver mais
I recently ordered some items and one of the items (phone case) wasn’t fitting my phone, one corner was damaged. I contacted them and they gave me a choice of new item or credit. They were super helpf... Ver mais
If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver mais
A empresa respondeu
Escrito pela empresa
Estados Unidos
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really good customer service. Had an issue with a package lost in supply chain hell and they were great; responsive, helpful and quick to issue a refund or replacement shipment.

Resposta da Threadless
I love the amount of communication around each order. When one hit a snag, they were super responsive and fixed it right away by asking exactly how I wanted it remedied. I will definitely choose Threadless in the future for my needs!

Resposta da Threadless
I've been ordering from Threadless for many years. I've never been disappointed in the shipping time or quality of the product.
Recently I ordered a zip up hoodie that seemed faded. They promptly replaced it without me having to send the item back. This is huge to me. Their customer service response was outstanding.

Resposta da Threadless
I ordered a large sweatshirt in the french terry fit. The design print was great, but the sweatshirt was to small and I didn't like the french terry material. It seems like their sizes run small, which is hard to know for an online store. Threadless was very responsive and helpful and switched it out for an XL in the sponge fleece free of charge.

Resposta da Threadless
I ordered a t-shirt for my daughter in October but I did not give it to her until Christmas. She liked the design but not the neckline. I thought it was too late to exchange or return but Customer Service took care of my request by replacing the shirt with a different neckline at no charge! I don't have to return the shirt I originally ordered either! Who does that? Threadless does!

Resposta da Threadless
Prompt response, very nice. Got what I wanted :)

Resposta da Threadless
Threadless has always delivered a great product. I've been buying t-shirts from them for over 12 years now and I've never been disappointed.
I recently had ordered a shirt as a gift. I guesstimated the recipient's size and turns out I ordered the wrong size. Threadless was gracious and generous, replacing the shirt with a larger size at no cost.
I will continue to be a fan of their products and their company.

Resposta da Threadless
Cool products, great great customer service. Loving this guys!

Resposta da Threadless
Excellent customer services, very nice and useful!!!

Resposta da Threadless
I have purchased shirts from this company for almost a decade now. I love the quality of the shirts, the designs, the support of artists, and their customer service. Their support of artists is an absolute necessity to the progress of personal expression. We all have talents, and allowing the every day artists to shine sheds light upon our whole society. I will continue to wear my art pieces with pride.

Resposta da Threadless
Ordered a couple of shirts for Christmas but they arrived a bit late due to holiday saturation. When they arrived however they were bigger than I had expected but luckily could get replacements thanks to support!

Resposta da Threadless
Several months ago I ordered a tank in a beautiful vintage purple color. Unfortunately the graphic was outlined in black so the image was hard to see. Since I loved both the graphic and the tank I chose to order a second one in a different color. Once I received the second tank I sent customer service a picture of both tanks so they would understand they had a problem. I did not expect anything as it was just a bit of information I wanted to pass on to them.
To my surprise I received a reply offering to replace the tank or credit for a future order. I did not expect this because I had not planned on sending the purple tank back. What an incredible happy experience!

Resposta da Threadless
Great customer service from Grace! I received a t-shirt as a gift, and needed a different size. They were happy to send me the correct size, and didn’t ask me to return the other one. Very happy with my experience.

Resposta da Threadless
Wonderfully kind “no questions asked” support of this customer.

Resposta da Threadless
Great quality, and really fantastic service.

Resposta da Threadless
Ordered a sweater for Christmas and it was too tight, they were super quick to respond and send a larger size at no cost! Amazing customer service, highly recommend!

Resposta da Threadless
Threadless t-shirts have the best quality and designs. Their shirts tend to spark interesting conversation or stir delight. I also ordered their other products (notebook, pouch, mug) which also have the same level of quality. The high quality of their products doesn't surprise me because of how they run their business. Threadless customer service keeps exceeding my expectations! When I make a mistake or need an exchange, they promptly respond and seem to anticipate my needs. Thank you for being a great company, Threadless!

Resposta da Threadless
Awful! I ordered and paid for items that never arrived. I emailed Threadless 3 times about my order with no response. I never received my order and did not receive a refund. They do not have a phone number so It's not possible to talk with a representative. Shop somewhere else.

Resposta da Threadless
Been wearing threadless shirts for over ten years and love their designs and quality.
Recently, I didn’t notice sizing differences between types of shirts and ordered the wrong size. Customer service was very understanding and quick to help me resolve my issue. Super impressed.

Resposta da Threadless
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.