Threadless Avaliações 800

O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply. Update: following submission of this review Threadless... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The customer service I received was top-notch! The team made sure my deadline was met...and exceeded my expectations. I couldn't believe how quickly they completed my order. Not only did they de... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently ordered some items and one of the items (phone case) wasn’t fitting my phone, one corner was damaged. I contacted them and they gave me a choice of new item or credit. They were super helpf... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Estamparia
  2. Loja de Roupas

Sobre Threadless

Escrito pela empresa

Threadless exists to help artists succeed.

For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.

But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.

At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.

Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.

Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.

Let’s make great together.

Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

800 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Really good customer service

Really good customer service. Had an issue with a package lost in supply chain hell and they were great; responsive, helpful and quick to issue a refund or replacement shipment.

18 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Bruce,

We're sorry to hear about the trouble with your order, but glad we could help get things sorted! Thanks for sharing your experience of working with our Help Team.

Avaliado com 5 de um total de 5 estrelas

I love the amount of communication…

I love the amount of communication around each order. When one hit a snag, they were super responsive and fixed it right away by asking exactly how I wanted it remedied. I will definitely choose Threadless in the future for my needs!

18 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Samantha,

We're stoked we could help! We really appreciate the kind words. Do let us know if there's ever anything else we can help with.

Avaliado com 5 de um total de 5 estrelas

The Best Customer Service

I've been ordering from Threadless for many years. I've never been disappointed in the shipping time or quality of the product.
Recently I ordered a zip up hoodie that seemed faded. They promptly replaced it without me having to send the item back. This is huge to me. Their customer service response was outstanding.

14 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Brenda,

We're so glad we could help and really appreciate you taking the time to leave a review!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I ordered a large sweatshirt in the french terry fit. The design print was great, but the sweatshirt was to small and I didn't like the french terry material. It seems like their sizes run small, which is hard to know for an online store. Threadless was very responsive and helpful and switched it out for an XL in the sponge fleece free of charge.

12 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Lynn,

We're always happy to help and so glad we could get you a replacement sweatshirt sent out in the right style and fit for you. Do let us know if we can ever help with anything else!

Avaliado com 5 de um total de 5 estrelas

Exceptional Customer Service

I ordered a t-shirt for my daughter in October but I did not give it to her until Christmas. She liked the design but not the neckline. I thought it was too late to exchange or return but Customer Service took care of my request by replacing the shirt with a different neckline at no charge! I don't have to return the shirt I originally ordered either! Who does that? Threadless does!

11 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Andrea,

We're so glad we could help your daughter out with the right fit tee! Do let us know if there's ever anything else we can help with.

Avaliado com 5 de um total de 5 estrelas

Prompt response

Prompt response, very nice. Got what I wanted :)

11 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Vanessa,

We're always happy to help! Thanks for leaving a review.

Avaliado com 5 de um total de 5 estrelas

Threadless has always delivered a great…

Threadless has always delivered a great product. I've been buying t-shirts from them for over 12 years now and I've never been disappointed.

I recently had ordered a shirt as a gift. I guesstimated the recipient's size and turns out I ordered the wrong size. Threadless was gracious and generous, replacing the shirt with a larger size at no cost.

I will continue to be a fan of their products and their company.

11 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Eric,

We're always happy to help if you ever receive anything that's not quite right. Thank you so much for your kind words!

Avaliado com 5 de um total de 5 estrelas

Awesome Company!

Cool products, great great customer service. Loving this guys!

7 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello there,

We're so glad you've had a good experience ordering from us! Thanks for the review.

Avaliado com 5 de um total de 5 estrelas

Excellent customer services

Excellent customer services, very nice and useful!!!

7 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello there,

We're so glad you had a great experience working with our Help Team! Do let us know if there's ever anything else we can help with.

Avaliado com 5 de um total de 5 estrelas

This company rocks!

I have purchased shirts from this company for almost a decade now. I love the quality of the shirts, the designs, the support of artists, and their customer service. Their support of artists is an absolute necessity to the progress of personal expression. We all have talents, and allowing the every day artists to shine sheds light upon our whole society. I will continue to wear my art pieces with pride.

7 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello there,

Thank you for the lovely words! We're always looking for ways to support artists and are stoked that you are too. Thank you so much for taking the time to leave a review!

Avaliado com 4 de um total de 5 estrelas

Ordered a couple of shirts for…

Ordered a couple of shirts for Christmas but they arrived a bit late due to holiday saturation. When they arrived however they were bigger than I had expected but luckily could get replacements thanks to support!

6 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello there,

Sorry to hear that your holiday gifts arrived a bit late and the fit wasn't quite right. We're glad our Help Team could help get the right sizes sent out to you!

Avaliado com 5 de um total de 5 estrelas

Above and beyond

Several months ago I ordered a tank in a beautiful vintage purple color. Unfortunately the graphic was outlined in black so the image was hard to see. Since I loved both the graphic and the tank I chose to order a second one in a different color. Once I received the second tank I sent customer service a picture of both tanks so they would understand they had a problem. I did not expect anything as it was just a bit of information I wanted to pass on to them.

To my surprise I received a reply offering to replace the tank or credit for a future order. I did not expect this because I had not planned on sending the purple tank back. What an incredible happy experience!

6 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Paula,

We're sorry to hear about the trouble with that tank, but so glad we could make things right. We're always happy to help!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service from Grace! I received a t-shirt as a gift, and needed a different size. They were happy to send me the correct size, and didn’t ask me to return the other one. Very happy with my experience.

5 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Erin,

We're so glad to hear you had a good experience working with Grace from our Help Team! Do let us know if there's ever anything else we can help with.

Avaliado com 5 de um total de 5 estrelas

10/10

Wonderfully kind “no questions asked” support of this customer.

4 de janeiro de 2022
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Juan,

Thanks so much for taking the time to leave a review! We're always here to help. Do let us know if there's ever anything else we can help with!

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality, and really fantastic service.

30 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Pam,

Thank you for the kind words! We're stoked you're loving our products as much as we do.

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Ordered a sweater for Christmas and it was too tight, they were super quick to respond and send a larger size at no cost! Amazing customer service, highly recommend!

29 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Patrick,

We're so glad we could help get the right size sent out to you! We're always happy to help.

Avaliado com 5 de um total de 5 estrelas

Threadless t-shirts have the best quality and designs.

Threadless t-shirts have the best quality and designs. Their shirts tend to spark interesting conversation or stir delight. I also ordered their other products (notebook, pouch, mug) which also have the same level of quality. The high quality of their products doesn't surprise me because of how they run their business. Threadless customer service keeps exceeding my expectations! When I make a mistake or need an exchange, they promptly respond and seem to anticipate my needs. Thank you for being a great company, Threadless!

22 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Marlene,

Thank you so much for the kind words! We're stoked to hear you love our products as much as we do. We appreciate you taking the time to leave a review.

Avaliado com 1 de um total de 5 estrelas

Awful

Awful! I ordered and paid for items that never arrived. I emailed Threadless 3 times about my order with no response. I never received my order and did not receive a refund. They do not have a phone number so It's not possible to talk with a representative. Shop somewhere else.

20 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Gordon,

We apologize for the wait for your order! We never want you to miss out, but unfortunately have recently seen some postal delays. That being said, we see that Crystal from our Help Team has picked up your email and is currently working with you to make things right. Do let them know how we can help and they'll get that sorted for you as soon as possible!

Avaliado com 5 de um total de 5 estrelas

Service as great as their shirts

Been wearing threadless shirts for over ten years and love their designs and quality.

Recently, I didn’t notice sizing differences between types of shirts and ordered the wrong size. Customer service was very understanding and quick to help me resolve my issue. Super impressed.

17 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Vanessa,

We're so glad you love our tees as much as we do! Thanks so much for taking the time to leave a review.

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