Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply. Update: following submission of this review Threadless... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply. Update: following submission of this review Threadless... Ver mais
A empresa respondeu
The customer service I received was top-notch! The team made sure my deadline was met...and exceeded my expectations. I couldn't believe how quickly they completed my order. Not only did they de... Ver mais
I recently ordered some items and one of the items (phone case) wasn’t fitting my phone, one corner was damaged. I contacted them and they gave me a choice of new item or credit. They were super helpf... Ver mais
If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver mais
A empresa respondeu
Escrito pela empresa
Estados Unidos
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered three shirts while on sale for $10 for a coworker that will be joining my family on Christmas. Unfortunately there was an issue with the shipping and I never received the package. While this was not Threadless’s fault, they responded to my email and created a new order for me in less than 48 hours and did not charge extra even though the sale ended. While the order has not yet shipped and I am uncertain if I will receive it on time, they have expedited the shipping in hopes for an arrival prior to Christmas. My customer service experience with them was amazing. I have ordered several times before without any issues and will continue to order from them despite this issue as I know it was not their fault and they did everything to make it right, including giving me a credit (which I won’t use because it’s not their fault).
Love the uniqueness of their designs and quality of their shirt and will remain a happy customer!
Highly recommend!

Resposta da Threadless
Overall, the shirts are great. One of the shirts I ordered didn't come out exactly like I imagined, but they easily and quickly replaced it with another color/fit. Great customer service.

Resposta da Threadless
Wow! The customers service is amazing! Seriously don’t be afraid to do business with them, they are A1 seller!

Resposta da Threadless
I went to replace some t-shirts, however the sizing options had changed. I ordered the wrong size based on what I'd ordered previously (5 years ago). I ended up with some very large t-shirts! When I contacted Threadless, they responded quickly and helped me find the correct size. Now they are sending them out! Great customer service!

Resposta da Threadless
Great shirts that fit great and i love the variation of designs! And their support/help team is so responsive and helpful. Will order from them over and over again!

Resposta da Threadless
I didn't pay attention that the color shirt I got was already preshrunk and was not 100% cotton, so the xl was way too big (normally I order xl in the other colors and after washing shrinks just enough). Any ways I emailed stating my issue and they are always so friendly and helpful and ready to make the situation right. I went ahead and reordered new shirt in smaller size so they went ahead and refunded my money. The service is always excellent. I've messed up a time or two with not editing my address because of new address and they helped me with that last year. anywho thank you for your service!!!

Resposta da Threadless
Excellent customer service. Easy to get in touch with a real human who does everything they can to make your experience right. Unique products and supporting artists, and the great customer service puts it over the top.

Resposta da Threadless
There was an error where the system forgot about the free shipping, but a customer service employee listed as Desiree helped me out VERY quickly and fixed the issue. She was very polite and professional. I have also purchased shirts and hoodies from them before and they have lasted me quite a while.

Resposta da Threadless
Threadless is consistent and I appreciate that. When I thought there were issues with my order, the customer service response was swift, kind and generous. I couldn't ask for better.

Resposta da Threadless
I have been a happy customer of Threadless for years. Their tshirts and hoodies are consistently high quality and the designs are unique and fun. But when I received a product that wasn’t up to their normal standards, I found out just how awesome they really are. They replied to my message promptly and offered a refund or replacement. They were so kind and totally understood my concerns! They even said they would take a look at the product to ensure that the issues I noticed were fixed. This is a great company and I will happily buy more of their products in the future!

Resposta da Threadless
This has been the greatest customer service experience I think I have ever had! They have been so helpful and understanding. Along with being very responsive! I would highly recommend shopping with these guys as you won't have to worry about a thing! They will take care of you and make sure you are pleased with your purchase!

Resposta da Threadless
Unique concept and lovely artwork, but of late, print is of subpar quality.
I have ordered at least three batches from them, and, while T-shirts bought in 2011 is still perfect today, products purchased after 2015 have completely faded after few washes. Prints fade so much that what was once a T-shirt with a striking artwork is now a solid color shirt without any hint of a print, except maybe a few smudges here and there.

Resposta da Threadless
Great quality and amazing costumer service!

Resposta da Threadless
Threadless has great quality products and the best customer service. Even though I made the ordering mistake, they were quick to fix it and no extra cost to myself. Service like that is what will keep me buying from them in the future.

Resposta da Threadless
I ordered a shirt, and the fit wasn't exactly as expected. I emailed them to begin a return, anticipating to have to send the old one back. They were so nice and told me to donate the shirt or gift it to someone who would love it. I thought that was really nice and great customer service. I'll be gifting the shirt to my mom, and still excited to get mine! Super friendly also. :)

Resposta da Threadless
I have been a Threadless customer for more than ten years. I've always appreciated the print quality and comfort of the shirts. My last order, placed within the last week, is the first time I've had an issue: three of the shirts were printed on a very coarse brand of shirt.
I emailed support and explained the problem. They explained that a printing partner ran out of the correct color in the normal brand used for their shirts and made a substitution. They have also already shipped out replacements for those three shirts that are printed on a different brand without requiring me to send the original three back first.
Mistakes happen, but they handled it excellently and efficiently.

Resposta da Threadless
My fabulous T-shirt arrived from Threadless much faster than I expected... and I was so sad that it was just a tad too tight, so Threadless offered to send me the next size (already shipped!), and told me to KEEP the other one! I definitely will gift it to someone I know who's going to love it! GREAT customer service - I will be ordering a lot of holiday gifts from Threadless. WOW!! 🙌🏼

Resposta da Threadless
I ordered a shirt but it was too small when it arrived, so I emailed them back and they said they'd send me a larger one for free without even requiring that I send the original one back. Excellent customer service and really hassle free!

Resposta da Threadless
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