Threadless Avaliações 800

O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply. Update: following submission of this review Threadless... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The customer service I received was top-notch! The team made sure my deadline was met...and exceeded my expectations. I couldn't believe how quickly they completed my order. Not only did they de... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently ordered some items and one of the items (phone case) wasn’t fitting my phone, one corner was damaged. I contacted them and they gave me a choice of new item or credit. They were super helpf... Ver mais

Avaliado com 1 de um total de 5 estrelas

If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Estamparia
  2. Loja de Roupas

Sobre Threadless

Escrito pela empresa

Threadless exists to help artists succeed.

For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.

But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.

At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.

Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.

Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.

Let’s make great together.

Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

800 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

FANTASTIC Customer Service!

I ordered three shirts while on sale for $10 for a coworker that will be joining my family on Christmas. Unfortunately there was an issue with the shipping and I never received the package. While this was not Threadless’s fault, they responded to my email and created a new order for me in less than 48 hours and did not charge extra even though the sale ended. While the order has not yet shipped and I am uncertain if I will receive it on time, they have expedited the shipping in hopes for an arrival prior to Christmas. My customer service experience with them was amazing. I have ordered several times before without any issues and will continue to order from them despite this issue as I know it was not their fault and they did everything to make it right, including giving me a credit (which I won’t use because it’s not their fault).

Love the uniqueness of their designs and quality of their shirt and will remain a happy customer!

Highly recommend!

16 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Jenn,

We're stoked that we were able to help with your missing order! We really appreciate your kind words. Do let us know if there's ever anything else we can help with!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Overall, the shirts are great. One of the shirts I ordered didn't come out exactly like I imagined, but they easily and quickly replaced it with another color/fit. Great customer service.

15 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Ryan,

We never want you to feel stuck with anything you're not loving. We appreciate you taking the time to leave a review!

Avaliado com 5 de um total de 5 estrelas

Amazing

Wow! The customers service is amazing! Seriously don’t be afraid to do business with them, they are A1 seller!

13 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Julien,

Thank you so much for your kind words! We're always happy to help.

Avaliado com 5 de um total de 5 estrelas

Sizing shock corrected

I went to replace some t-shirts, however the sizing options had changed. I ordered the wrong size based on what I'd ordered previously (5 years ago). I ended up with some very large t-shirts! When I contacted Threadless, they responded quickly and helped me find the correct size. Now they are sending them out! Great customer service!

9 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Linda,

Sorry to hear about the sizing shock! We're glad to hear we could help make things right. Do let us know if there's anything else we can help with.

Avaliado com 5 de um total de 5 estrelas

Great shirts that fit great and i love…

Great shirts that fit great and i love the variation of designs! And their support/help team is so responsive and helpful. Will order from them over and over again!

8 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Minesh,

We're so glad you had a great experience working with Desiree from our Help Team. We're always happy to help!

Avaliado com 5 de um total de 5 estrelas

I didn't pay attention that the color…

I didn't pay attention that the color shirt I got was already preshrunk and was not 100% cotton, so the xl was way too big (normally I order xl in the other colors and after washing shrinks just enough). Any ways I emailed stating my issue and they are always so friendly and helpful and ready to make the situation right. I went ahead and reordered new shirt in smaller size so they went ahead and refunded my money. The service is always excellent. I've messed up a time or two with not editing my address because of new address and they helped me with that last year. anywho thank you for your service!!!

6 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Jessica,

We're happy to help! Thanks so much for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Easy to get in touch with a real human who does everything they can to make your experience right. Unique products and supporting artists, and the great customer service puts it over the top.

4 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Kerry,

We're so glad we could help! We really appreciate you taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service!!!

There was an error where the system forgot about the free shipping, but a customer service employee listed as Desiree helped me out VERY quickly and fixed the issue. She was very polite and professional. I have also purchased shirts and hoodies from them before and they have lasted me quite a while.

3 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Alvaro,

Thank you so much for sharing your experience of working with Desiree from our Help Team. We're always happy to help!

Avaliado com 5 de um total de 5 estrelas

Threadless is consistent and I…

Threadless is consistent and I appreciate that. When I thought there were issues with my order, the customer service response was swift, kind and generous. I couldn't ask for better.

1 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Anton,

Thanks for taking the time to leave a review! We're always happy to help and are stoked we could make things right.

Avaliado com 5 de um total de 5 estrelas

Love their products and their customer service!

I have been a happy customer of Threadless for years. Their tshirts and hoodies are consistently high quality and the designs are unique and fun. But when I received a product that wasn’t up to their normal standards, I found out just how awesome they really are. They replied to my message promptly and offered a refund or replacement. They were so kind and totally understood my concerns! They even said they would take a look at the product to ensure that the issues I noticed were fixed. This is a great company and I will happily buy more of their products in the future!

1 de dezembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Blakely,

We're so glad we could help get that fixed for you! We appreciate the kind words!

Avaliado com 5 de um total de 5 estrelas

This has been the greatest customer…

This has been the greatest customer service experience I think I have ever had! They have been so helpful and understanding. Along with being very responsive! I would highly recommend shopping with these guys as you won't have to worry about a thing! They will take care of you and make sure you are pleased with your purchase!

29 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hey Kris,

Thank you for taking the time to leave a review! We're always happy to help. Do let us know if there's anything else we can help with!

Avaliado com 3 de um total de 5 estrelas

Quality has gone downhill

Unique concept and lovely artwork, but of late, print is of subpar quality.

I have ordered at least three batches from them, and, while T-shirts bought in 2011 is still perfect today, products purchased after 2015 have completely faded after few washes. Prints fade so much that what was once a T-shirt with a striking artwork is now a solid color shirt without any hint of a print, except maybe a few smudges here and there.

27 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello there,

Thanks for reaching out and we're so sorry about the trouble with the prints on your tees. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at help@threadless.com with your order number? We appreciate you sharing your feedback with us and giving us a chance to make it right.

Avaliado com 3 de um total de 5 estrelas

Desepcionado

23 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Victor,

We're sorry to hear you were disappointed with your order. We see that you worked with Desiree from our Help Team regarding the customs fee charged by your local authority. Unfortunately we're unable to have any impact on customs charges. As different countries and areas have different rules, your best bet is to contact your local customs office for tips about how to avoid customs fees in the future. We apologize again for the inconvenience.

Avaliado com 5 de um total de 5 estrelas

Great quality and amazing costumer…

Great quality and amazing costumer service!

18 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Calina,

We're stoked you're loving our products as much as we do! Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Threadless has great quality products…

Threadless has great quality products and the best customer service. Even though I made the ordering mistake, they were quick to fix it and no extra cost to myself. Service like that is what will keep me buying from them in the future.

18 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Andrea,

Thanks for taking the time to leave a review! We're always happy to help.

Avaliado com 5 de um total de 5 estrelas

Outstanding service

I ordered a shirt, and the fit wasn't exactly as expected. I emailed them to begin a return, anticipating to have to send the old one back. They were so nice and told me to donate the shirt or gift it to someone who would love it. I thought that was really nice and great customer service. I'll be gifting the shirt to my mom, and still excited to get mine! Super friendly also. :)

18 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Chrissy,

We're sorry to hear that tee wasn't the right fit but we're glad Julie Anna from our Help Team could help get you set up with the right size! Thank you so much for the kind words.

Avaliado com 5 de um total de 5 estrelas

First problem in 10+ years; resolved quickly

I have been a Threadless customer for more than ten years. I've always appreciated the print quality and comfort of the shirts. My last order, placed within the last week, is the first time I've had an issue: three of the shirts were printed on a very coarse brand of shirt.

I emailed support and explained the problem. They explained that a printing partner ran out of the correct color in the normal brand used for their shirts and made a substitution. They have also already shipped out replacements for those three shirts that are printed on a different brand without requiring me to send the original three back first.

Mistakes happen, but they handled it excellently and efficiently.

17 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Michael,

We're always happy to help and are stoked to hear that Desiree from our Help team was able to get you set up with replacements. We appreciate you taking the time to share your experience of ordering with us!

Avaliado com 5 de um total de 5 estrelas

A+ Customer Service at Threadless!

My fabulous T-shirt arrived from Threadless much faster than I expected... and I was so sad that it was just a tad too tight, so Threadless offered to send me the next size (already shipped!), and told me to KEEP the other one! I definitely will gift it to someone I know who's going to love it! GREAT customer service - I will be ordering a lot of holiday gifts from Threadless. WOW!! 🙌🏼

16 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Tamara,

We always want to make sure you're happy with anything you order from us and we're glad Julie Anna from our Help Team was able to help set you up with the right size tee. Thanks for leaving a review!

Avaliado com 5 de um total de 5 estrelas

Excellent service!

I ordered a shirt but it was too small when it arrived, so I emailed them back and they said they'd send me a larger one for free without even requiring that I send the original one back. Excellent customer service and really hassle free!

16 de novembro de 2021
Avaliação não solicitada
logotipo da Threadless

Resposta da Threadless

Hello Michael,

We're so glad we could help get you set up with the right size tee! Do let us know if there's ever anything else we can help with.

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