Togetherhousing Avaliações 

I have been living with damp in almost every room down stairsin my home. plus holes in and outside as well.
Together Housing sent contractors, from Beaumonts.And they have done a fantastic job and I really do mean it.
Every single one of the those guys came in and gave it there 100 percent.
If Together Housing sent these guys out Iin the first place I don't think they would have any disrepair claims,but it has taken its toll on myself with many health issues and my daughters health too.
I'm still awaiting on there response to the level of compensation which I know I can claim from them but for me it's emotional distress that this as caused.
But for me know amount of compensation can undo the days that been that poorly in bed,due to inhaling the toxic,plus being absolutely freezing, due to the holes,in and outside as well.
I do have a number of health issues so I cannot put all the blame on the damp.
I would like to say a big thank you to Together Housing, for putting everything right.
But I would

i am at a point where i don’t know what to do other than take this to court. i was assaulted by another resident which ended up breaking my cheek bone and my jaw. i reported this to together housing and they said “she said she didn’t do it and you have no evidence” MY FACE IS THE EVIDENCE???? i’ve stopped reporting to together housing and have started reporting to the police as they actually believe me. together housing are manipulative bullies who throw any simple nice thing in your face as if it’s a curtesy when they should be kind in general seen as it’s a housing association. i had to move via transfer in january due to harassment (he pleaded guilty) and i have a better life here, it’s just a shame that it’s under together housing as i am in my mid twenties and they are making my life hell.

Just cant thank together housing enough, I was homeless for 8 months, was offered a lovely flat from day one they have been there for me decorating, carpeting and sorting me with white goods, spent hours sorting all my benefits and getting me up and running with my gas electric and water, I was at my lowest point in life after a 23yr relationship breakdown but they have given me a new lease of life and a huge smile on my face I've now got a forever home and always someone there to help me with anxiety thanks guys your all amazing

Sub contractors- are dreadful to deal with.
It is with a heavy heart that I write this review as Together Housing themselves whilst not bad, should get rid of sub contractors. I remember a good few months ago two young lads working in houses close to the bus stop I use, burping and belching at public and myself in the street, it was completely wrong and unacceptable! Then there were sub cons working on an empty house on our terrace block who were skylarking (messing around) and making comments about the music I was playing whilst I was in the shower, they were heard, and again it was completely unacceptable.

A few years ago I thought I had rats in the roof, the loft, where Together had forgotten to put insulation in five years gone since I had moved in (the men who put the insulation in a few months later confirmed there was no insulation put in at all!), I am disabled and could not and cannot get into the loft, they sent in a sub con - exterminator, he was so rude (a Scots man- with questionable manners), telling all of my neighbours that I had rats - then he told me, (quietly) that I didnt, it took him three visits, one of which was completely un-announced. Bear in mind I am the only ethnic person in this cul-de-sac of bungalows. What must my neighbours have thought?

I wish Together would look at their sub contractors and tell them that if they engage in any kinds of behaviour that are unacceptable then they would look at cancelling their contract of service at the next review - it is not on, because Together Housing are on at their tenants to behave but not their subcontractors of whom put many anti social behaviour types to shame.

Together Housing do not deserve one star but the sub cons that they use certainly do!

The dates are spread over 7 years, not as of when writing this review.

terrible customer service, argumentative and rude rather than helpful.
housing managers saying they have called your mobile when evidence clearly shows they haven’t.
no follow up on work despite stating they will.

After 6 months of reporting
a serious leak from header tanks in a block of flats. Numerous visits from contractors and together plumbers, no joy.
Today Craig Dyson arrived and within 45 minutes he solved the problem. He is our hero and should be rewarded for his expertise and abilities. Thank you Craig Dyson we can now sleep easy at night.

Terrible. Been on their waiting list for 8 years. 8 years! 8 months I'd be scratching my head but after 8 years it just feels hopeless now. We still bid, just in case we finally get a home. I've emailed on properties that are ideal for me and my family. I just get told that basically I have to be on the street. Surely homeless prevention is better than homeless solutions. And now they've changed how they rank you. At this rate I'll be looking for a retirement flat instead of a family home. 8 years. Shocking.

I have to wait until Monday for someone to come and look at the oven and cooker because they not working this is unbelievable this should be cast as an emergency and they said it’s not this company is no good they need to work on taking situation like this more seriously

My father had been trying to sell his flat in a building ran by Together Housing. They promised a certificate in 2/3 days and it’s been over 4 weeks with no one prepared to take responsibility.
My father had been living on a mattress on the floor, with no furniture, no internet connection and no tv service for the last few weeks.
It’s causing a massive amount of stress and frustration while also jeopardising the chain of sales attached to the sale.
No one, will advise of a time scale, all we get is blame passing with not help in sight. Disgusting way to treat people. I’d hate to work for an organisation that cares so little.

Don't book emergency repairs from they companynthey send out cowboys that never do the jobs right so you have to rebook, P.S you are only getting one because I can't put lower

Lived in the same flat for 22 years, ground floor ,seen my best friend die in here 2005, my mum died 2018 , childhood sweet heart died 2019 , brain tumour, step father 2022 died hit by a van , my uncle died 2023 .. only me left now in the village. I want to move for a new start wouldn’t anyone ?. But according to Together housing my rent arrears have to be paid and I can’t move. Iam now in the process of selling my belongs to pay my rent arrears so I can leave this place however when all money has been paid and I owe nothing, there is no assurance or guarantee of me moving. I don’t want to be in the position of selling my belongings to pay my rent to get absolutely no where. I just can’t believe the hoops I have to jump through in Order just to move. They even said look for a different housing association or register with the council. Where is the care of duty. I have seriously had enough. They just seem to be money oriented and not very professional in what they do

Rang the repair number due to water running down bedroom wall the inside of the bedroom wall and window onto my carpet.. This was causing a lot of damage to my curtains/ carpet and wallpaper. Reported the issue to an advisor who passed the job has an emergency . Then I received a phone call saying this not an emergency issue even though this is a repair that was supposed to be fixed … videos will be going on the internet of this issue.

This organisation falsified carbon gas Tests Which apart from being dangerous to life is criminal and when I brought it to their attention did nothing about

Applied for a job which I was unsuccessful with, fair enough. Asked their female recruitment manager for some feed back, which she totally ignore. So ignorant. Typical recruitment agent, useless. Kind of understand why they have a 1.5/5 review status. Total rubbish and glad I didn't get the job.

My mother in law has had constant heating problems since they had the old gas system removed and a heating pump fitted. Leaving her who has just had an heart operation to live in a cold home with no warm water. They come out the fix the problem to have the same issue happen again and again. Totally shameful. Anymore the we will have to take this matter to the ombudsman.

For 10 years I have had problems with water leaks turning my home into a disgusting, damp, mouldy slum. Together Housing - despite a decade of complaints - have done nothing. Customer service is lousy, nobody ever calls or contacts and Together Housing are spiteful, petty, malicious bullies. I have now been informed I am not allowed to complain as it is a breach of tenancy! Well, Together Housing - I hope you are ready for me and the reporters I am bringing to the Court case.

Well, where do I start? OK, here goes...

I moved into a great flat, on a lovely Over 55s estate in Sheffield just over 3 years ago, managed by Together Housing. They soon wanted to turn off the communal heating system due to spiralling gas prices. They lied about it being broken, so they could turn it off and foist air sourced heat pumps on elderly folk - which they essentially get for nothing via a government scheme. Oh, how handy for them!

Anyroad, I suffer from depression and anxiety, and told them that the amount of work involved would be too much (all old radiators and pipework ripped out, walls being drilled through for the new pipes, all and sundry up in the loft etc etc) and asked them to put an alternative system in, ie an electric boiler - and if necessary I'd even pay for the work myself! They declined, and ever since have insisted that I MUST have the heat pump installed, or they'd be seeking an injunction to force entry to the flat, as I was "in breach of my Tenancy Agreement. If granted then they'd then be seeking a repossession order!

Thankfully, due to some of the other properties not being able to be completed, they left mine on the old communal heating as well. Then, after around 18 months, back they came to complete the work. And with it came the harassment!

After turning off the boiler house, I was left with no hot water nor heating for around a month, before one of their employees left a voice message to say that if I allowed them access to install wall mounted convection heaters and a new hot water cylinder then "that would be that, and I'd be under no obligation to have a heat pump fitted!", and as it was a quick job I agreed

Well, you can imagine the relief. It was finally all over... or was it? NO! About 3 months of bliss, workmen long gone, completely out of the blue, I opened a letter from them. BOOM! The stuff they'd put in was "inadequate" and since I'd "continued to refuse" the air pump, the same threats were issued. As I looked at the letter - aghast - I suffered my first ever anxiety attack. I contacted the woman who'd promised me that it would be all over, and she said they were "having a meeting." I didn't hear anything for 5 weeks, then a letter from their legal team, who were like coiled springs, ready to go for the injunction!

So, I managed to arrange a meeting with them, but stupidly went on my own... BIG mistake! It was beyond belief how I was treated. I had a couple of anxiety "episodes", met by not a flicker of emotion. The experience left me in a right state for over a week. How on earth can they be allowed to get away with such behaviour?

So, then I was forced to choose from 3 dates to have a visit to "measure up" for the work, and it was for this Tuesday just gone. I'd got everything ready, but all the stress caused me to suffer a massive anxiety attack. I genuinely thought I might be having a heart attack, so for the first time in my life I had to cancel the appointment and call for an ambulance!

Anyway, I finally got home from A&E 11 hours after the attack, and have been prescribed beta blockers! Of course Together has been busy frantically trying to cover their tracks, including posting the generic, one size fits all replies to previous complaints on this site! And contacting the Sheffield Adult Care Service, without my knowledge and AFTER my day trip to the hospital. I know, scarcely believable! The irony of course is that it was THEM who'd caused all the stress in the first place!

As previous complainants have alluded to, this company needs to be fully investigated, and held accountable. How many other tenants have been conned and bullied? Its obvious, given the apparent scale of widespread abuse by Together Housing, that it is a systemic policy from further up the company. How high is anyone's guess...

Oct 30th update...

Just seen the last two posts, shameful but no surprise of course. My latest deadline for getting back to them about the initial survey for the work on the heat pump installation is tomorrow, Halloween - how ironic given how much of a nightmare all this has been!

A complaint about what's been going on has been made - it's at Stage 1 but when I try to contact them they're "not available", with a promise to get back to me. Naturally they do not. If not resolved then it goes to Stage 2, then if you're still not satisfied you can go to the Ombudsman.

And now for the absolutely unbelievable development...

Remember the horrendous meeting, where I was treated shockingly? Well, the lovely woman from the Enforcement Team (aka the KGB!) is now claiming that during the meeting... wait for it... I'd called her a c**t!! Yet, despite this alleged behaviour by me, she didn't end the meeting and report me, nor think to mention it in her letter summing up the meeting the week after. Instead she waited FIVE WEEKS... AFTER I'd made the complaint. Funny that!

Had no hot water for nearly 5 weeks with a new born baby it’s disgusting , then to be told we wasn’t down for repairs when the part was ordered for the repair by the lady who come to see us about it last week is outrageous , avoid people there’s better associations out there that put tenants first, wouldn’t be as bad if they helped but we’ve had nothing(castleford )

They find faults where they are no faults,they go out of there way to upset and harass you. What ever you do is never enough , it making me ill all of this stress,

Just found out that myself and all my neighbours have been over charged rent which has been going on for years. They have been quick to harass me over this 53rd week. Yet theyve been overcharging for years and earning interest on it. It makes me wonder how many other tenants in different areas are being over charged without knowing about it