Totalfarmsupplies Avaliações 

90
O TrustScore é 2.5 de um total de 5

2,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Still haven't received an order placed online on 16 May! Tried phoning multiple times weekly - no answer, sent emails, WhatsApp and FB messages - no reply!

Avaliado com 1 de um total de 5 estrelas

Ordered a solar energiser for electric fence I needed quickly. Website said 5 working days max delivery. I paid by Visa Debit and received confirmation email 22nd July. Since then nothing. I have... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service. Antony returned my call the same evening and answered my questions about the clothing I ordered. Jacket was delivered before the estimated time too, win. My experience... Ver mais

Avaliado com 4 de um total de 5 estrelas

I placed my order for a Hoggs of fife fleece on *Sunday around 4pm* but had intended to buy the Gillet version, my mistake. I attempted to cancel within half an hour but as declined, presumably b... Ver mais

Detalhes da empresa

  1. Atacadista de Produtos Agrícolas
  2. Loja de Acessórios para Montaria
  3. Loja de Ração
  4. Pet Shop
  5. Fornecedor de roupas de proteção
  6. Selaria

Escrito pela empresa

Total Farm Supplies was first started in 2019 by a Herdsman and Dog owner (Indra), Antony. Antony has over 20 years of experience in the Agricultural sector and has worked in many different aspects of Agriculture. Starting as a Herdsman for one of the best Dairy Herds in the Country to recruiting farmers milk for Dairy Crest (now Saputo). Antony also did van sales for a Kent based company and quickly realised the potential of selling Agricultural products online. It is here that he built and started Total Farm Supplies. The business has gone from strength to strength, with over 3,000 Farm, Pet, Equine and Poultry products offered online and the back-up of a phone call which leads direct to someone who knows about farming and the products we sell. We aim to provide you with a fast, affordable, and competitive service that will ensure you are completely satisfied. We offer a wide range of brands with our most popular ones being Betacraft Workwear, Kaiwaka waterproof clothing, Dunnlop wellies and Nettex products. We pride ourselves on supplying quality outdoor clothing and equipment to ensure you stay dry when it matters most. Our farm supplies section is growing rapidly, with ear tags supplied by Datamars being one of the top sellers in this section as well as Milk Bar feeders for calves being a very popular choice. If you have any questions please do get in touch with us by calling 01273 044086 or via our Contact Us page. We really hope you enjoy shopping with us and please do leave us a review on Google or on the website


Informações de contato

2,7

Ruim

O TrustScore é 2.5 de um total de 5

90 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 30% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,7

Todas as avaliações

(90)

72 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I have returned some Hoggs of Fife…

I have returned some Hoggs of Fife Trousers via Royal Mail Tracked delivery, they received the parcel some 2 weeks ago, I have still not received a refund, they have been ignoring emails, messages via their website "contact us" page, and never answer the phone, I left three voicemial messages this week, no one ever gets back to you, they have your money, its not only fruadulant, its just plain rude in the business sense.

30 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Like others I wish I had read the reviews first!

Like others I wish I had read the reviews first!
Ordered an electric fencer as below on Wednesday the 9th April. Note the 'Faster Delivery 2 -5 Business Days.' Chased it up on Wednesday the 16th of April and was told my order had been picked but not dispatched. I was assured I would have it on the Friday or Saturday. This is now Friday the 24th of April and there's no sign of it. Calls are not being answered, left messages are not responded to.

Hello Andrew,

Thank you for your order with Total Farm Supplies!
We’re pleased to confirm your purchase of the following items:

324302 Gallagher M950 Mains Energiser + Free Fence Volt Meter
Qty: 1
Price: £384.80
Here are the full details of your order for your records:

Order Number: IN9014
Date: 9 Apr 2026
Payment Method: Visa (*1234)
Delivery Method: Faster Delivery 2 -5 Business Days
VAT: £64.13
Total: £384.80

Be very wary.

24 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I didn’t receive the product that I…

I didn’t receive the product that I paid for and was supposed to be delivered. And then when I requested a refund I was then ignored. Absolutely pathetic. !

4 de abril de 2026
Avaliação não solicitada
logotipo da Totalfarmsupplies

Resposta da Totalfarmsupplies

Hi Alex,

I’d like to clarify a few points regarding your recent order.

Our records, including the courier tracking information, indicate that the parcel was marked as delivered and signed for. However, we understand that you have stated you did not receive it, and we fully appreciate your position.

We have been in contact with DHL to investigate where the parcel may have been left, and we sincerely apologise - both on their behalf and ours - that this situation has resulted in your experience with us leading to a 1-star review. This is certainly not the level of service we aim to provide.

That said, we were concerned by the tone of some of the correspondence, including being described as scammers and the suggestion that we employ individuals committing fraud. We would like to reassure you that we are a legitimate business, and while we work with DHL as a courier, we do not have control over their delivery operations or drivers.

As mentioned in my previous email, we have processed a full refund for your order. This resolution does leave us at a loss, and we have had to rely on goodwill given that the tracking information confirms delivery.

We are genuinely sorry that this situation has occurred and hope that the refund demonstrates our commitment to resolving the matter as fairly as possible.

Kind regards,
Antony
Total Farm Supplies

Avaliado com 1 de um total de 5 estrelas

No product received

I ordered some pet suntan cream from this company. I did not receive a confirmation email so I have no invoice. They took the money from my bank account! The product has not arrived. They don't answer the phone or respond to messages. Do not use they will take your money but the product never comes!

8 de abril de 2026
Avaliação não solicitada
logotipo da Totalfarmsupplies

Resposta da Totalfarmsupplies

Hi Marion,

I am so sorry for your experience. We are very good at rectifying issues so please can you email info@totalfarmsupplies.co.uk with your details and I will get this sorted asap!

Sincerest apologies.

Antony

Avaliado com 5 de um total de 5 estrelas

Easy to order

Easy to order, kept informed every step of the way and delivery was super fast, in time for a birthday the next day.
Well done TotalFarmSupplies.

21 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

All received and ok, but shame about the rest😔

I placed my order for a Hoggs of fife fleece on *Sunday around 4pm* but had intended to buy the Gillet version, my mistake.
I attempted to cancel within half an hour but as declined, presumably by an automatic process, disappointing.
No answer to phone next day, email.
Goods arrived however in good order after follow up.. an impromptu birthday present for somebody 😕

14 de março de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Changed review

After not receiving my first order. I did get to speak to Anthony who was very helpful and has very kindly resent my first lost order. Thank you so much for fixing this. I received the order today. This could be a great company. Website is great. I feel the company needs to look at their customer experience. Thanks again

24 de março de 2026
Avaliação não solicitada
logotipo da Totalfarmsupplies

Resposta da Totalfarmsupplies

Hi Sharon,

Im so sorry for your experience. This time of year is very busy for our phone lines and we are a small family run business. Please can you email me on info@totalfarmsupplies.co.uk with what has happened and your order number and I will look into this as a matter of urgency.

Kind regards
Antony

Avaliado com 5 de um total de 5 estrelas

Because of the wonderful British…

Because of the wonderful British weather and owning a cocker spaniel who needs lots of outdoor activity I bought a Kaiwaka waterproof coat from Total Farm Supplies. It is to date the best waterproof I have ever owned. The company were very helpful regarding sizing for the coat, delivery was timely and the item was well packaged.
It was also very well priced in comparison to other suppliers.

16 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Order some Hoggs of Fife clothing last…

Order some Hoggs of Fife clothing last week for my Dad and it arrived promptly and on time for his birthday. Very pleased with the quality and level of service from this company. I will definitely be using again.

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Have attempted 2 orders with this firm.

Have attempted 2 orders with this firm.
Both times have never received the order, and got refund back through credit card company.

Gave benefit the first was just problematic.

It seems not, unable to send through the order.

They do send an email asking how they did! So here I am.

Would not recommend as not worth time and hassle.

11 de fevereiro de 2026
Avaliação não solicitada
logotipo da Totalfarmsupplies

Resposta da Totalfarmsupplies

Hi Rob,

Im sorry for both your experiences. Can you let me know what your order number was so I can look into this please? We have made big changes and efforts to improve customer service and satisfaction. So as you can image a 1 star review is very dissapointing.

Kind regards
Antony

Avaliado com 5 de um total de 5 estrelas

Best price by a mile !

purchased Betacraft parka and overtousers with bib.
superfast delivery. best price by mile. invoice was lost by me or wasn't sent.. quick phone call and it was sorted and within 0ne minute the invoice had been emailed to me. easy people/company to deal with. I would definitely use them again.

6 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If I could give no stars I would!

If I could give no stars I would. Placed an order on 24th February and paid for item, money taken from my account. I never received a confirmation order so called to enquire. I have called at least ten times, no one ever answers. I've left four voicemails asking then to contact me....nothing. I've sent a message via their website....nothing. I've emailed them and still, you've guessed it, NOTHING! So I'm over £170 out of pocket and feel I need to warn others not to use this website. I just wished I'd checked on Trustpilot before placing my order! AVOID, AVOID, AVOID!

6 de março de 2026
Avaliação não solicitada
logotipo da Totalfarmsupplies

Resposta da Totalfarmsupplies

Hi Stanley, can you tell me your order number? We dont seem to have an order under your name in our system. Im very sorry you couldnt get through to us. We are working hard to reduce our unanswered calls. Once you let us know, rest assured we will rectify this with either a refund or or to resend the product out.

Avaliado com 1 de um total de 5 estrelas

Shocked

Shocked! Spent almost £400 on a coat , they were perfectly able to send me a receipt and 3 weeks later no sign of any coat ! They won’t return any calls, despite leaving messages and no emails are replied to either.
Update, after reading this review they replied and said they would issue a refund. So for that I am grateful

5 de março de 2026
Avaliação não solicitada
logotipo da Totalfarmsupplies

Resposta da Totalfarmsupplies

Hi Susan, sincere apologies about this. I have looked into this and it was sent but must have been lost as I can see that it hasnt been delivered. We will issue a full refund and thank you for letting us know that noone responded to you initially.

Again, sincere apologies.

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