I bought a length of pipe, and just an hour or so after purchase my builder messaged to say he'd made an error and it wasn't needed after all. I called their customer service number (which was very ea... Ver mais
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Veja o que dizem as avaliações
As an amendment to my review below, it turns out I am just an idiot who cannot add up. The delivery charge was correct. I didn't receive the email on the 31st however. But did receive the email fol... Ver mais
A empresa respondeu
I was able to find everything I wanted for my project on the website. Order placed on Sunday with confirmation email to confirm purchase. Order dealt with inside the period shown on their website, wit... Ver mais
The delivery was very slow to dispatch and when received three items were wrong. I telephoned to report the issue and was on hold for a long time. When I asked for the replacement items to be sent t... Ver mais
Detalhes da empresa
Sobre Trade Pipes
Escrito pela empresa
Trade Pipes provides high quality, low price plastic building products from leading UK and European manufacturers.
All our products are manufactured to the highest standards and comply with all current UK and European standards. Our staff are friendly and efficient and have over 50 years combined experience in the plastics pipe industry.
Trade Pipes is dedicated to providing excellent service to both the Trade and to DIY customers at highly competitive prices.
Here at Trade Pipes, we are stockists of a wide-range of building and plumbing materials, such as:
- Underground drainage pipe and fittings in sizes ranging from 82mm to 315mm.
- Guttering and rainwater pipe in both push fit and solvent weld varieties.
- Electrical cable ducting ranging from 40mm to 160mm.
- MDPE water pipe in sizes ranging from 20mm upwards.
- Over fifty different varieties of channel drainage, land drainage pipe in sizes ranging from 25mm to 160mm.
- Speedfit pipe and fittings
- Soakaway/attenuation crates
...and thousands of other products.
Informações de contato
Unit 3, Britannia Trade Centre, Ryehill Close, NN5 7UA, Northampton, Reino Unido
- 01604 436 866
- sales@tradepipes.co.uk
- www.tradepipes.co.uk
4,6
Excelente
913 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 63% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
good price and quality and delivered…
good price and quality and delivered speedly
22 de julho de 2026
I was looking for large float valve…
I was looking for large float valve arms and I was impressed that they were available at such a great price.
25 de agosto de 2026
Complete experience slick.
Complete experience slick.
From ordering to delivery cannot fault them.
21 de agosto de 2026
£17 delivery costs for four small…
£17 delivery costs for four small items... that is a complete joke, you might need to find other delivery options. You have lost a sale today.
30 de agosto de 2026
Avaliação não solicitada
Excellent customer service, products, pricing , communication and delivery
Internet order.
Easy to select products with good product information and excellent pricing.
Immediate confirmation of order and advised delivery schedule.
Would recommend this company based on my purchasing experience.
13 de agosto de 2026
Poor customer experience and service
The delivery was very slow to dispatch and when received three items were wrong. I telephoned to report the issue and was on hold for a long time. When I asked for the replacement items to be sent the same day as we needed them on a job I was told that wasn't possible. The communication was very poor but the replacements did eventually arrive the following week. Not good enough service so we won't be a returning customer.
4 de agosto de 2026
Easy ordering ,good value and delivery…
Easy ordering ,good value and delivery good as well.Pleased with my purchase.
15 de agosto de 2026
Site was easy to navigate and my order…
Site was easy to navigate and my order arrived when promised
11 de agosto de 2026
Made several calls to shop as no one…
Made several calls to shop as no one answered phone. No delivery updates or notifications. Product damaged on inspection, manufacturing defect.
11 de agosto de 2026
good communication quick delivery very…
good communication quick delivery very happy
10 de agosto de 2026
Stocked exactly what I needed
Stocked exactly what I needed, at a reasonable price, and got it to me quickly.
9 de agosto de 2026
Better at maths than me.
As an amendment to my review below, it turns out I am just an idiot who cannot add up. The delivery charge was correct. I didn't receive the email on the 31st however. But did receive the email following my review.
My apologies.
"Charged me delivery costs even though website advertised orders above £150 are free delivery. Then when asked to refund the delivery charge there was a communication blackout. Delivery was also days late."
24 de julho de 2026
Resposta da Trade Pipes
Good morning,
Thanks for taking the time to leave us a review.
Our website advertises free shipping on orders above £150 + VAT. On investigation, we can see that your order totals £140.30 ex-VAT, hence why shipping was applied to the order.
Furthermore, we can see your email sent in on 31/07, and can also see one of our agents replied to you within 5 minutes of the email having been received. Please check your junk email folder for this, however we have just re-sent the email chain for your reference.
With regards to the delivery timescale, your order was placed at 11pm on Friday 24th July, so was not picked up by our admin team until the morning of Monday 27th July when we resumed trading. The order was then dispatched on Wednesday 29th July - well within the dispatch timescales we advise in the delivery section of our website - and delivered to you the following morning.
We hope you will consider amending this review once you have had a chance to review the email correspondence, as carriage has been applied appropriately per our delivery terms, communication was clear and immediate, and the goods were delivered to you within the timescales we advise on our website prior to ordering.
The price
The price! I went to a local builders yard and they were initially quoting me £700+ even when they gave me a huge alleged discount they quoted £280. I order from trade pipes and I paid £165!
Delivered to.my door within 72 hours. Can't fault trade pipes
5 de agosto de 2026
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