TransUnion Avaliações 257

worst company ever. not helpful in anything. so slow process for any issue. mixed up names, address and phone number with different persons.

Quelqu'un a changé mon adresse résidentiel dans mon dossier personnel, comment je ne sait pas. Je communique avec eux par téléphone pour corriger mon adresse en m'identifiant correctement, par contre il me demande d'envoyer des preuves en ligne en utilisant leur site web (ocs.transunion.ca). Je leur envoie en les téléchargeant sur leur site exactement comme il me l'on demandé. Je rappelle 5 min après avoir envoyé pour vérifier si il les avais reçu (de mon coté en les envoyant cela indiquait RÉUSSI en vert), le téléphoniste me dit de rappeler dans 2-3 heures pour qu'il les reçoivent(supposément délai d'attente de système interne). Je rappelle 4h après, la nouvelle personne me dit que cela peut prendre 1 journée. Je demande a ce qu'un superviseur me rappelle(car supposément indisponible), il me disent que quelqu'un va me rappeler dans un délai de 72h. Je n'ai jamais reçu d'appel en retour. Je rappelle alors a nouveau après le délai en demandant si il on reçu maintenant les documents (soit 1 semaine plus tard). Il ne les on pas encore reçu!! Il me disent de les retélécharger a nouveau!! Je retélécharge a nouveau les documents. Je rappelle le lendemain, la personne me dit que cela peut prendre jusqu'à 3 jours avant de les recevoir (aucun téléphoniste ne dit la même chose). Je demande alors a avoir une autre méthode et il me suggère par la poste (on est en décembre 2025 allo la technologie!). Je prépare alors une lettre avec les documents que j'envoie aujourd'hui...a suivre...mais j'ai le présentiment que cela n'ira pas bien! Entreprise de médiocre qualité!! Jamais je ne m'abonnerais a leur service et jamais je ne ferais de bon commentaire!

Un service médiocre pour une entreprise dont on est obligé d'utiliser lorsque nous demandons une demande de crédit par un fournisseur de service.

OMG What have they not done wrong? They not only messed up my credit score by inaccurately attaching someone else's collections to my credit score, but it's been almost 2 months, and they have not been able to correct it after I submitted a dispute. I've had to call and keep on top of them. It's been 2 months, and they have done nothing to make this go faster. It's supposed to be done and closed in 30 days. We're going on 45 days and they are no closer to getting this other ladies collections off my credit score than we were in October.

I also wish I could give them a 0.
They give false timelines, they cannot complete simple tasks, it's been 7 days to confirm a name. The phone reps have no idea what to do.
This business is a joke.

Transunion is the worst - they get information wrong all the time and it takes forever to correct it. Very concerning for a credit company!

Signed up to get the one time credit report and cancelled membership right away. Transunion kept taking my money on a monthly basis. I had to report my card lost stolen to get out of the Transunion scam. There is no other recourse.

If I could give this company a negative star rating of minus five or more I certainly would. Due to their utter negligence and incompetence they have caused me massive personal and financial difficulties, resulting in me being refused loans (due to their incorrect information held on my credit report) and several months of trying to put my records right, involving applications and appeals to the finance ombudsman. Their own systems of communication make it all but impossible to contact them and have any meaningful conversation which could change things for the better; how can you even see the information held against you when the personal details you use to log in are rejected, since they fail to match the incorrect details held in their files?!
So, after months of going round in circles and hours of attempting to correct their wrongs, I have received not a single word of apology or admission of them ever being at fault - and yet they wield the power to persuade other financial institutions that any given individual is a bad bet and unworthy of trust or borrowing rights. Companies like TransUnion should not be allowed to practise, let alone act with such power and authority (as they do, on a global scale) to interfere in people's lives and finances. I can only hope that their abominable record of poor practice catches up with them one day and they are forced to close. They deserve nothing less and a great deal more.

I’d say avoid at all costs, but living in the U.S., I feel like one is forced to deal with this horrendous company. Maybe this applies to other countries as well? I created a login in order to freeze credit and managed to do that. Then when I went to log in again my login was not recognized. I was given an alternate way to log in which was not recognized as valid. I called, got a robot, most of my commands were misunderstood, I was give the option to talk to a person, which I accepted, so the system hung up on me and stuck me in a chat. The person in the chat gave me a non-functioning web link to use and when I pointed out that it was not functional, they blamed it on my browser. After following their directions to try another browser (I tried two) it still didn’t work so they told me they wouldn’t help me unless I opened the web page. They gave me the option to get help by calling the same number that I called to begin with (robot, not helpful, hung up). I never got me issue dealt with. I had zero problems with the other two credit agencies. It is absurd that this company is allowed to remain open and exert power over people.

I created an account in 2023 in order to get a credit score to pay off a loan. There was never any money owing, no transactions after the first one. All my information is on the website and I was able to pull it up. However, they were not willing to cancel my account without me doing another credit report - then sending hard copy mail of all my informationin to them. How ironic that they're supposed to honor very tight control over personal information but they're ok with leaving personal information in unused account for years, vulnerable to data breach.

trans uioun is a joke 50 point difference between eq fax and trans

If I can give TransUnion a zéro star or negative ten thousand stars I would do that. Absolutely the worst of the worst company. They should be banned by the government from Customers Protection Agency. The support staff is very poorly trained in Africa and India. Each time I call, they have no idea what I am talking about. I have to tell my whole story again and again. When I ask for the status of my dossier , The only thing they can say is be patient and wait. They told me the issue is resolved in 30 days maximum , my file was in charged for 60 days and not resolved. Every time I call, The support staff cannot give any status of the issue, no date of resolution and cannot escalate. I cannot imagine any bank would use their terrible and disgusting services. The top management of TransUnion is the real cause of their offering. They don’t care about customers. Period.

Registered on their site, as I had ( false) information on my credit report to be corrected. Then tried to log in, with my password, would not take my password. So tried option with the secret question. Would not take my secret question answer either...what the h...??? There is a glitch somewhere.

I wish I could give it a 0. This has to be one of the most useless companies I have ever had the privilege of dealing with.

I had my personal data stolen including my phone number. I was not able to put a freeze on my credit account. I had already created an account previously but was unable to login again. While trying to access my previous account I could not remember my login ID and password. I was continually asked if I wanted to have an access code to be sent to the phone number listed on my account. The only problem was my phone number listed is the one stolen. I had no chance to add my new phone number so this access code would be sent to me instead of this theft. So, thanks to the so-called credit bureau my information is still out there to be used again. Thanks to Experian Credit Bureau I was able to put a fraud alert on all three credit bureaus. But the things you need to do to correct your Identity theft is designed to prevent you from correcting the theft.

tricks you into buying a subscription

Why is the government allowing such a company to exist??? They lied about everything they claimed that am not in the electoral register on my account I don’t know why they claim that because ever since I registered about 20 years ago I am on the register on every address I have leave .

These companies are untrustable cheating lending companies and no one is attending call on there customer care

I received a letter informing me some of my personal data was leaked and that I could receive 24 months of free credit monitoring.

I called 866-744-8221 where a man with a heavy Indian accent in a noisy room answered. With difficulty he gave me a different phone number to call 844-787-4607.
I called that number and whoever picked up the phone reminded silent, but I could have background noise of voices. I kept listening and after 40 sec I hung up.

The entire experience was sketchy and suspicious from the start. For being an information security company YOU FAIL MISERABLY AT MAKING ANYONE FEEL SECURE TO CONTACT YOU.

I signed up to simply view my credit score out of curiosity, but was tricked into paying for their subscription. Customer service was helpful, though the person's accent was very deep and hard to understand. Overall, will never use this service again.

Their call center is terrible. First of all, they don’t speak English well enough, and calling them is useless. My bank is having an issue getting my credit score report from them, and there’s really no reason for that since I always pay all my bills biweekly and maintain a high credit score. When I called TransUnion, they told me I need to mail them a bunch of documents and wait a couple of months for a response. Terrible experience.