TransUnion Avaliações 257

Très mauvais service. Employé ne disposant que de quelques minutes pour répondre aux questions après quoi ferment la ligne. Des informations contradictoires sont transmises selon à qui on parle.
Bref, inconcevable que les autorités règlementaires ne soient pas plus exigeantes à l'égard de TransUnion et d'Équifax car ce sont pratiquement des services publics.

I was reported deceased. I informed them that I was very much alive. They said that I had debts in Vancouver - I never lived in Vancouver. My home address was reflected using my business address. I advised them of the change but they still managed to mess that up. They show my bank as a non-existant bank account. They showed that I had a lease with Toyota - never had. My credit rating is nil???????. My home phone is wrong

I had issues with their customer service workers and their website. The guy I spoke to was a control freak, after calling and being transferred to 4 people, the last guy was incredibly obnoxious. He refused to listen, but would cut me off to force me listen to his spiel after I had stated I talked to 3 people already, and I just wanted to have my problem fixed instead of listening to him talk about unrelated things. I don't think people really understand that if we speak to 3 people prior, we want our problem fixed, not to listen to a monoluge.

Le service est pourri avec ces agents(es) qui font semblant de ne pas vous entendre et raccroche la ligne au nez, j'ai l'impression qu'ils mentent juste pour pouvoir nous raccrocher dessus avec plaisir car ca arrive trop souvent. Même souvent j'appel et même pas Bonjour que la ligne est coupé puis je dois répondre au foutu sondage! Apprenez donc à vos employés le professionalisme et dû moins qu'ils rappelent le client lorsque la ligne coupe franchement!

1 étoile je suis encore généreuse... Depuis le 8 juin j'attends que TransUnion change mon adresse qui a été changé par une personne autre que moi ... Moi je dois prouver que ce n'est pas moi, mais par contre la personne qui à changer mon adresse et mon numéro de téléphone elle aucun problème... Aucune personne de compétente n'est capable de me dire d'où provient le changement... Je demande à parler à un gestionnaire, mais les agents ne peuvent pas nous transférer. Service client médiocre. Nous sommes obligés de faire affaire avec eux et ce n'est aucunement surprenant qu'on se fasse volé notre identité avec eux !

I have no clue how TransUnion is recognized as a legitimate credit reporting agency. Of the the big three, TransUnion is the only one that has had fraudulent and inaccurate information posted monthly. I’ve been filing disputes for months only to see denials and no resolutions to the disputes I know for a fact is inaccurate. Equifax and Experian zero issues

I had two transactions on my credit card from TransUnion and called my bank since I did not subscribe. I spent about one hour trying to see if I could get information on who the subscriptions was for but of course they won’t tell me even though it was my credit card used. I would say they are not a trustworthy reliable service. 0 stars if it allowed.

Absolute scam. After signing up the information was not correct. They had me living in a different town and working for an employer that hasn't existed for decades. I called to try to correct it and they wanted copies of my passport and bank info. NO I DIDN'T GIVE IT.

Wow après long appel et bien sur que le problème n'est pas réglé madame l'agent a régler bien car j'ai dit je vais fermer mon compte

Awful reporting for consumers. It is a cruel joke that businesses use this site for credit approval. The information is wrong for almost all consumers, poorly run and a legal scam. How are they still in business?

I rarely complain, and certianly never do online reviews. But I reached a level of frustration that broke me. I can only agree with all the one and zero star reviews people have posted here out of shear frustration with a company entrusted with sensitive customer information and life changing assistance that refuses to provide the most basic and empathetic level of support. How can they manage someone else's affairs when they are inept at managing their own. Consider these points based on my days (plural) worth of experience to simply change an address ...
- I'm complaining here because there is no process, email, telephone number etc to voice aggravation for TU's services, processes, or website problems. Do not expect any one on the many teams you'll be passed along to (each with different numbers to call and be put on hold for) will address compliants or provide supervisory, management assistance. All of this I wish I could share personally with TU. A part of business is dealing with complaints, accept them if you have them, unless of course you are benefitting from bad reviews. (I guess we don't have a choice.)
- make sure you login to the right transunion address. There are many, and logins may be unique to each, but oddly, if you get locked out of one, your are banned at all.
- two attempts to login with masked fields. Make sure you know what you're typing or else be prepared to be locked out and have to call customer service
- the customer service folk you see on the website ... that's not them. All are rushed, speak way to fast, and combined with heavy accents make it near impossible to get any message through. After being exhausted with being asked dozens of identity related questions (some based on financial information from decades past like institution addresses of your student loan lender from 30 years ago), you will likely be unable to explain the problem, you'll get a redundant, unhelpful answer, and/or redirected to another team at another number. They give you the number because chances are good they are unable to successfully transfer your call without hanging up. I've learned that you should request a reference number for each interaction, as they will ask for one each time you get passed along. You have to ask, they don't give it openly. And be sure they do. Don't let them "forget" as they will move away from that.
- agents are unfamiliar with the processes on the website the users go through, so are unable to relate in dealing with a problem. Rather, they give conflicting information as to what the website process details
- See Kasia P's review ... exact same thing about email vs mail communication. Requested email communications on the submitted online request for address change, but confirmed in confirmation message as MAIL. Change of address requires two pieces of ID be provided, selectable from a dropdown for document selection. Make sure you record the case #when you get it. There is no way to retrieve it if you don't. There is no email confirmation of receipt of request, and CS reps cannot/will not confirm. No online ability to reference submitted request so nothing to monitor or back up claims of previously submissions if not resolved within the 30 days. Your word against their's.
It's so sad that bank's abd creditor's are relying on this company to provide information. I wonder if they, the requesting institutions, get better service, have better processes. If not, I would ask these institutions to seek a more reliable, trustworthy resource. I sure hope TU doesn't have the ability to adjust credit information. There needs to be some serious government reform.

My partner has been trying to get Transunion to acknowledge his bank accounts for 3 months. They have been absolutely useless. We still haven't solved the issue.

They subscribe you for their useless "Credit Monitoring" behind your back when you pay for a one-time report. The setting is hidden quite deep in your profile and you realize you've been subscribed a month later when they bill you again for something you never wanted.
Disgusting scam !
And they are even more useless if you try to dispute an error on your report. The chance they'll do something or contact you borders zero.

⭐ 1 Star (Would give 0 if possible)

Absolutely terrible customer service. I called TransUnion and waited on hold for 25 minutes—not a single person answered. No update, no estimate, no apology, nothing. Just music and wasted time. I eventually gave up.

This is supposed to be a company handling sensitive financial information and credit reports, yet they can't even answer a basic customer call? Completely unacceptable and unprofessional. If you’re looking for help or support, don’t expect any from TransUnion.

Do better.

Wish I had seen the other reviews before yesterday. I started calling Customer Service at 7:30. Between waiting for a call back and being bounced around, I spent the whole day trying to get help. The ultimate insult….called at 2:30 and requested a callback. At 5:04 a woman called to tell me that the office was closing for the day and I’d have to call back tomorrow.

Avoid doing business with this compa

if i could give under 1 star, i would.

the customer reps cant do anything for you. information is inaccurate. issues on all parts of the website.

i submitted a consumer dispute as they told me thats the only way to update my address...

when i clicked EMAIL to be used to notify me of progress, it said MAIL. well picture me CONFUSED! why bother asking if you're going to decide for us! then i start a chat to make sure they could confirm it was in fact by EMAIL i'd get notified (since that was my selection) - the guy told me they don't have access to that information and i'd have to spend another 2 hours waiting on the help line.

so difficult. everything about this company needs an overhaul. i hope i don't have to deal with this organization again in the future.

What an unorganized 'company'!
Been trying for 2 weeks to simply get my credit report...
Online systems gave error messages that the page was down to try later.... 2 days later I use online chat for help who say I have to call them... called and was told my account was blocked and need to call another number... They cant help me and give me a 3rd number??! Each time on hold, going through all the verifications.... Such a hassle!

J'ai appelé des dizaines de fois chez transunion suite a un vol d'identité. Chaque appel est inutile car aucun agents ne pourra vous aider à régler rapidement votre problème ou comprendre la situation. Même, je dit rapidement mais je devrais plutôt dire "aucun agents ne pourra vous aider"

Zero stars. Just like everyone else says customer service is terrible and they can't resolve my dispute in a timely matter. If you like calling India and not being able to understand the person then this is the place for you.
They failed to resolve my dispute and now want me to go online and do another and wait 30 days again.
Equifax was able to resolve my dispute over the phone on the same day.

This place is a joke. I will be filing a lawsuit on them and tmobile. How they give u 30 words to explain what happened? But they'll except a whole letter from tmobile. Everyone sees all the lawsuits for over charging. Now my lawyers gonna be on transunion and tmobile.