Impeccable customer service! They were out of the smaller tree in this style that I had originally ordered. A very kind woman called me and worked with me and searched with me until they honored the p... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Impeccable customer service! They were out of the smaller tree in this style that I had originally ordered. A very kind woman called me and worked with me and searched with me until they honored the p... Ver mais
A empresa respondeu
I cant answer this as I don't know how my experience is or will be, the Christmas Tree is on backorder and not ready to ship yet.
A empresa respondeu
Personal customer service is top-notch and real people to speak with. My first artificial tree that I swore I would never get. Quality of tree is pretty good. Some plastic needles have extra "tags"... Ver mais
Beautiful tree,fast delivery. Holds every ornament we have. Enough room between branches for ornaments to hang not lay on branches. Extremely satisfied. Was very skeptical on getting an artificial tr... Ver mais
A empresa respondeu
Treetime is America's number one choice for the best artificial Christmas trees, wreaths and garland. Enjoy shopping the largest selection of prelit Christmas trees online with over 75 unique tree styles to choose from. Our pre-lit trees have the most realistic and natural appearance that is true to nature's creation. We design our artificial trees around quality, reliability, and lifelike evergreen foliage using Real-Needle ™ technology.
22N102 Pepper Rd, 60010, Lake Barrington, Estados Unidos
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
That was a gorgeous artificial tree, we got a lot of compliments.
Treetime rep was genuinely personable and pleasant to work with on the phone answering my questions. Transaction was clear and comprehensive.
Our tree had broken lights on one of the 3 tiers and, of course, it was out of warranty. Selected a different tree and it was delivered within 3 days.
No one responds to inquiries about my order.
Order placed- a few days later a cryptic email that thanks me for reaching out about an item being out of stock.
No reply when I ask about the other items on my order.
No response when I said are you sure you want me to submit a review about your customer service?
I sent my email to info @ treetime dot com
I’m not sure if that is a no reply email or not.
I sent the email on 12/21/2025.

Resposta da Treetime
The replacement bulbs worked perfectly in my window ornament.
We bought a 9 ft tree from Treetime in 2014 and it was the most beautiful, show-stopping tree ever! When we downsized our house, we wanted the same tree in a smaller size, so we again purchased from Treetime. Sadly, our smaller version just doesn't compare to the one purchased in 2014. Our new tree isn't as full as the previous, even though it is apparently the same model. We were very disappointed as we paid a lot for this tree. The tree was delivered very very quickly, however, so that was definitely a plus.
Easy to order and received in a timely manner
Our tree was delivered in a timely manner. Company kept us posted every step of the way.
Love the tree! It is so pretty.
We really like the ability to adjust the lighting with the app.

Resposta da Treetime
Great experience from start to finish. Reasonable price and delivered quickly. Good communication with the company through the process.

Resposta da Treetime
We have purchased 2 items. Even though there was a slight snafu with the 2nd item customer service was awesome and immediately took care of the issue . We love our tree it is perfect !

Resposta da Treetime

Resposta da Treetime
Helpful phone conversation with a very knowledgeable person. Quick shipping.

Resposta da Treetime
I thought I was ordering from a different site… and with different lights. I realize I should have been more careful… but the trickiness of the of thinking you are ordering one place and the internet taking me to your page is just not right!

Resposta da Treetime
Great selection of ornaments at great prices! Easy website navigation and checkout. Will come back again and again!

Resposta da Treetime
This is my third tree from Treetime. The quality is absolutely amazing. I purchased from another company and returned it to purchase another Treetime tree. Customer service is amazing, shipping time is fast, and the trees are stunning.

Resposta da Treetime
Exactly as described and very good quality. I love it!

Resposta da Treetime
This was our first artificial Christmas tree after 46 years of real trees. We looked at many, but we wanted a tree with space between the branches to hang lots of ornaments, many of them dangling. We chose the prelit Victorian fir. It is just the right size and looks very natural. It has plenty of room for all of our ornaments and is very beautiful.

Resposta da Treetime
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