Impeccable customer service! They were out of the smaller tree in this style that I had originally ordered. A very kind woman called me and worked with me and searched with me until they honored the p... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I cant answer this as I don't know how my experience is or will be, the Christmas Tree is on backorder and not ready to ship yet.
A empresa respondeu
Personal customer service is top-notch and real people to speak with. My first artificial tree that I swore I would never get. Quality of tree is pretty good. Some plastic needles have extra "tags"... Ver mais
Beautiful tree,fast delivery. Holds every ornament we have. Enough room between branches for ornaments to hang not lay on branches. Extremely satisfied. Was very skeptical on getting an artificial tr... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Treetime is America's number one choice for the best artificial Christmas trees, wreaths and garland. Enjoy shopping the largest selection of prelit Christmas trees online with over 75 unique tree styles to choose from. Our pre-lit trees have the most realistic and natural appearance that is true to nature's creation. We design our artificial trees around quality, reliability, and lifelike evergreen foliage using Real-Needle ™ technology.
Informações de contato
22N102 Pepper Rd, 60010, Lake Barrington, Estados Unidos
- 847-527-8880
- info@treetime.com
- www.treetime.com
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Accurate and prompt delivery
26 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Great Customer Service
We mistakenly ordered trees with colored lights. We discovered this on a Sunday evening and immediately ordered trees with clear lights. They were delivered on Tuesday! Our return request was promptly taken care of. And the trees are beautiful!
23 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Excelente servicio
Excelente servicio. Siempre muy atentos
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
No problem exchange
I mistakenly ordered an AC powered lighted wreath and meant to order battery powered. Treetime was very good in processing the return. I had gone ahead and ordered the correct product.
3 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. Thanks for being our customer.
Simple purchase and fast shipping
Tree Time made purchasing our new tree easy, and delivery was quick. The tree setup was simple, and the 18-foot tree looks so real in our courtyard.
3 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
The tree looks good
The tree looks good, we feel the center part of the tree was a little sparse, you can see the inside pole even after decorating. It was easy to assemble and seems to be made well
14 de outubro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
The goods were really gorgeous.
The goods were really gorgeous! The shipping was good - not overnight, but timely enough and accurately predicted. Just saying I wouldn't wait to order what you need a few days before you need it. Amazon has us all 'trained' to expect 2 day deliveries and a normal delivery of 7-10 days seems long now. Oh but these table wreaths were SO WORTH THE WAIT! Completely life-like. I can't believe they are not real.
22 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. Thanks for being our customer.
Beautiful and realistic
Thr Santa Fe slim model is a beautiful tree! In my opinion, it looks more realistic than the Balsam Hill trees because the branches have some brown. I also love the pine cones. Well worth the investment!
22 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Beautiful tree
Beautiful tree ! So realistic looking. Super fast shipping. Tree lights are a bit confusing and really not much instruction in the book that is sent, but a quick call to customer service helped me alot ! All in all very pleased with this perfect little tree !
22 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
I like that you stayed in touch until…
I like that you stayed in touch until return was refunded.
12 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. Thanks for being our customer.
Well made
Timely shipping. This is a nice tree, it is not the old mono chromatic "toilet brush" type of tree. The tree has several colors,shapes and textures that do a good job of replicating a real tree. It is easy to put up. A bit pricey, but looks like it will last for many years and was a good investment.
20 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
I received a damaged tree
I received a damaged tree
I’m happy that I was able to exchange my tree
When I turned it on I was disappointed a bit
Not enough lights
But it looks nice
Most likely I will add some lights next year
31 de outubro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Wreath did not light upon opening box
22 de outubro de 2025
Resposta da Treetime
Hello, please accept our sincerest apologies for this! We would be happy to assist or replace your wreath. Just give us a call and we'll help you immediately.
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
I had no problems with the ordering or…
I had no problems with the ordering or receiving of the tree. However, the tree itself was a very disappointing tree. I’m using it this Christmas but will purchase another one from another company as this one is well under par. Very disappointed in the appearance of it. It’s really not good at all. I’m am a senior citizen and have bought many trees over the course of my life and this one is really not good. I appreciate your seeking feedback and hope your company can improve on the quality and representation of their trees. Thank you .
15 de maio de 2025
Resposta da Treetime
We are very sorry to hear you're not happy with this tree. Is there any chance you can give us a call and discuss how you went ahead and shaped this tree? It does matter a great deal with the type of tree you ordered because if it isn't shaped properly it will not look the way it's supposed to. Your tree is 6.5 ft tall, but believe me it's one of the most-realistic and beautiful best-sellers we have! We would be happy to talk you through this ASAP. Please give us a call.
The Lady on the phone was so helpful !!!
24 de outubro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Simply the best service and product
Simply the best service and product, I will not shop anywhere else!
19 de novembro de 2025
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
Resposta da Treetime
Thank you for your review and for taking the time to write it. We appreciate your business and hope you enjoy your Christmas tree for many years to come! Thanks for being our customer.
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