Originally took my Vauxhall Grandland to them for a full service and MOT. This was my first experience dealing with TrustFord and unfortunately I was let down by misinformation, a failed MOT right u... Ver mais
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Veja o que dizem as avaliações
I went to TrustFord castleford all the staff are friendly. Matthew is an absolute credit to the company, he was really approachable and friendly and helped with any questions I had. Matthew kept me up... Ver mais
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Customer service was top level with a great experience during the test drive. Encouraging and engaging (with just the right amount not going over the top) sales person Amrit who I had pleasure to work... Ver mais
A empresa respondeu
Always a good service at Trust ford in Epsom they have been managing our fleet for over 8 years and always been faultless from Sales manager to after sales manager all seem to be working in sync toget... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips
Informações de contato
2 Charter Court, Newcomen Way, CO4 9YA, Colchester, Reino Unido
- www.trustford.co.uk
4,7
Excelente
25 mil avaliações
Pede aos clientes que avaliem
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A thoroughly enjoyable experience!
The salesman was well informed and helped us through the car ordering process at every stage. He kept us well informed and was always able to answer any queries. We were able to trust him and quickly established a sound working relationship.
25 de setembro de 2026
Resposta da TrustFord
We appreciate you sharing your positive experience! We're so glad to hear that our team member was well-informed and helpful throughout your car ordering process. It's wonderful that they kept you informed, answered your queries, and established a trusting working relationship.
I have had consistently great support…
I have had consistently great support from John at Trust Ford Stockport for many years.
24 de setembro de 2026
Resposta da TrustFord
We appreciate your wonderful feedback! We're so happy to hear that our team member has consistently provided you with great support over many years. Thank you for sharing your positive experience with us.
New Vehicle Purchase
Great communication both before purchase and at handover.
It could not have been a smoother experience.
Dawn Fox, who dealt with the purchase, could not have been better. Thank you.
24 de setembro de 2026
Resposta da TrustFord
We are so pleased to hear that your experience was smooth and that our team provided excellent communication throughout your purchase and handover. We truly appreciate your kind words.
Fantastic smooth service.
Fantastic smooth service.
Every step explained fully, customer service was fabulous.
Definitely recommend Mattie.
25 de setembro de 2026
Resposta da TrustFord
We appreciate your wonderful feedback! We're so happy to hear that you received fantastic, smooth service and that every step was fully explained. We're delighted that our customer service was fabulous.
Very quick process for buying and staff…
Very quick process for buying and staff very pleasant and helpful
Go the extra mile.
29 de setembro de 2026
Resposta da TrustFord
We're so pleased to hear that your buying process was quick and that our staff were pleasant and helpful. It's wonderful to know they went the extra mile for you!
Positive customer experience
Customer service at Trust Ford Mallusk has been excellent. Harry Robb at Mallusk was very helpful and the attention to detail was impressive.
25 de setembro de 2026
Resposta da TrustFord
We appreciate your wonderful feedback! We're delighted to hear that our customer service was excellent and that our team member was very helpful. We're so happy that the attention to detail was impressive.
Exceptional
Marie was incredible from the start of renewal to handover. Regular, friendly communication meant any questions or queries were easily remedied and it’s the reason I’ll continue to choose TrustFord in the future. I feel safe and very happy with their care and oversight.
22 de setembro de 2026
Resposta da TrustFord
We're so pleased to hear you had such a positive experience! It's wonderful that our team member provided regular, friendly communication and easily remedied any questions. We're glad you feel safe and happy with our care and oversight.
Polite and very professinal way things…
Polite and very professinal way things were sorted out
29 de setembro de 2026
Resposta da TrustFord
We're so glad to hear that things were sorted out in a polite and professional manner. We truly appreciate your positive feedback!
Very simple process
Very simple process, Nicola was a pleasure to deal with and put any concerns at ease.
21 de setembro de 2026
Resposta da TrustFord
We appreciate you sharing your feedback. We're so happy to hear that the process was simple and that our team member made you feel at ease.
Emre was dealing with my purchase at…
Emre was dealing with my purchase at Trust Ford Epsom and I found him to be extremely helpful, courteous and knowledgeable.
He also responded very quickly to a couple of subsequent queries I had.
24 de setembro de 2026
Resposta da TrustFord
We appreciate you sharing your experience! We're so happy to hear that our team member was extremely helpful, courteous, and knowledgeable. We're delighted that they responded very quickly to your subsequent queries.
Great experience …
From the very beginning of our enquiry about changing our vehicle we were treated the utmost courtesy and respect, everything was made so easy, our adviser Stephen could not do enough for us and kept us updated on the progress of our vehicle, very helpful, polite and respectful of our needs, top man.
17 de setembro de 2026
Resposta da TrustFord
We're so glad to hear we made your vehicle change easy and that our team provided such helpful, polite, and respectful service. We truly appreciate your kind words.
Shaz was very professional and very…
Shaz was very professional and very helpful, it was a very pleasant experience!! 😊
26 de setembro de 2026
Resposta da TrustFord
We appreciate your wonderful feedback! We're so happy to hear that our team member was professional and helpful, and that you had such a pleasant experience.
Nathan McIlroy the sales man was an…
Nathan McIlroy the sales man was an absolute gentleman and did almost everything for us and he is a credit to ford also the car is pretty good too. We we're able to return our previous car and lift out new mobility car on same visit to ford the whole team was great but Nathan stood out as a star
25 de setembro de 2026
Resposta da TrustFord
We're so pleased to hear about your positive experience and that our team member was an absolute gentleman, making the process smooth for your new mobility car. It's wonderful to know that the team was great and that you found one of our team members to be a star!
Excellent service from enquiring to…
Excellent service from enquiring to taking delivery of my new vehicle. Brad made the whole process a doddle. I would definitely recommend them to anyone and will be back again.
28 de setembro de 2026
Resposta da TrustFord
We appreciate you sharing your experience! We're so happy to hear that the entire process, from inquiry to delivery of your new vehicle, was made easy for you. We're grateful for your recommendation.
Resposta da TrustFord
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our service.
Mathew Lake was great
Mathew Lake was great, answered all questions politely and clearly. Was very attentive when giving information.
28 de setembro de 2026
Resposta da TrustFord
We appreciate your wonderful feedback! We're so happy to hear that our team member was great, answered all your questions politely and clearly, and was very attentive when giving information.
Jon Snell was fantastic and helped me…
Jon Snell was fantastic and helped me with the whole process.
23 de setembro de 2026
Resposta da TrustFord
We're so happy to hear our team provided such fantastic assistance throughout your process. We truly appreciate your kind words!
Resposta da TrustFord
We are so glad to hear that our team provided you with such a positive experience from beginning to end.
Very straight forward
Very straight forward, simple process, John and Andrew were great in sorting out my new car. Fast replies and a speedy solution to my initial query. Very happy with the whole process.
24 de setembro de 2026
Resposta da TrustFord
We appreciate you sharing your experience! We're so happy to hear that the process was straightforward and simple, and that our team was great in helping you sort out your new car. We're delighted that you received fast replies and a speedy solution to your query, and that you're very happy with the whole process.
Resposta da TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
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