Originally took my Vauxhall Grandland to them for a full service and MOT. This was my first experience dealing with TrustFord and unfortunately I was let down by misinformation, a failed MOT right u... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I bought a Ford Puma and am very pleased with the services provided. I initially went just to take a look—I wasn't entirely convinced—but Steven was very friendly and professional, and he explained ev... Ver mais
I went to TrustFord castleford all the staff are friendly. Matthew is an absolute credit to the company, he was really approachable and friendly and helped with any questions I had. Matthew kept me up... Ver mais
A empresa respondeu
Customer service was top level with a great experience during the test drive. Encouraging and engaging (with just the right amount not going over the top) sales person Amrit who I had pleasure to work... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips
Informações de contato
2 Charter Court, Newcomen Way, CO4 9YA, Colchester, Reino Unido
- www.trustford.co.uk
4,7
Excelente
25 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da TrustFord
Thank you so much for taking the time to review your experience with us, we really appreciate it.
Really good found Conner to be helpful…
Really good found Conner to be helpful and pleasant to deal with. Good communication throughout the process and would recommend . Love the car and appreciated getting the car delivered to my home by helpful staff couldn’t fault the service I received.
29 de setembro de 2026
Resposta da TrustFord
We're so pleased to hear you had such a positive experience! It's wonderful that our team member was helpful and pleasant, and that you appreciated the good communication throughout the process. We're delighted you love your car and that the delivery by our helpful staff couldn't be faulted.
a very satisfied customer
keith motram was very good as usual,he showed me all the differences in my new car.I even went back the following morning as I couldnt work the sat nav,keith and a member of staff went through it with me and I was very pleased with them.
.
22 de setembro de 2026
Resposta da TrustFord
We're so pleased to hear about your excellent experience with your new car! It's wonderful that our team member was so good at showing you all the differences and that they were able to help you with the sat nav.
Resposta da TrustFord
We're so pleased to hear that your experience with us was smooth from beginning to end and that you appreciated our customer service. Your feedback is greatly valued!
Beaning able to pick up the phone and…
Beaning able to pick up the phone and have a conversation with the service manager.
10 de setembro de 2026
Resposta da TrustFord
We're happy to hear that speaking with our service manager was a positive experience for you. We appreciate your feedback.
Excellent service .
Today l picked up my new Ford puma gen e . The whole process was handled very professionally and everything went seamlessly. L would just like to say a big thank you to salesman Matthew Lake who handled the whole process from us test driving a eletric puma to picking up the new car. Nothing was too much trouble and all our questions answered and everything explained. L would highly recommend Trust ford Carlisle and Matthew and will definitely be back for our next car.
29 de setembro de 2026
Avaliação não solicitada
Resposta da TrustFord
We're absolutely delighted to hear about your seamless experience picking up your new car! It's wonderful that our team member provided such professional service, answering all your questions and making the process easy. We truly appreciate your high recommendation and look forward to assisting you with your next car.
Perfect
Jess was lovely. She answered all the questions I asked, and if she didn't know the answer she found out for me. Terry was also very helpful. All exchanged stress free & still answering questions on my new car.
18 de setembro de 2026
Resposta da TrustFord
We appreciate you sharing your positive experience! We're so glad to hear that our team members were helpful, answered all your questions, and even found out answers when needed. It's wonderful that your exchange was stress-free.
The sales rep explained very clearly…
The sales rep explained very clearly what the car I had asked about had to offer. I was shown in and around it and had a test drive.
17 de setembro de 2026
Resposta da TrustFord
We're delighted to hear that our sales representative provided such a clear and thorough explanation of the car you were interested in. It's great to know you had a positive experience with the viewing and test drive!
Perfect service on buying the vehicle…
Perfect service on buying the vehicle and with honesty, which means alot.
28 de setembro de 2026
Resposta da TrustFord
We're so happy to hear that you received perfect service and appreciated our honesty during your vehicle purchase. Thank you for your wonderful feedback!
Friendly
Friendly, honest & helpful representative. Took the time & helped with problems
23 de setembro de 2026
Resposta da TrustFord
We appreciate your wonderful feedback! We're so happy to hear that our representative was friendly, honest, and helpful, and took the time to assist you with your problems.
the service from kamara at the…
the service from kamara at the castleford branch was brilliant literally went above and beyond for me
22 de setembro de 2026
Resposta da TrustFord
We are so happy to hear about your positive experience with our team member at the Castleford branch. We appreciate you sharing this.
Resposta da TrustFord
We're so pleased to hear that our staff was very helpful and pleasant during your visit. Thank you for sharing your positive experience with us!
Muj was very helpful and friendly.
Muj was very helpful and friendly. We Were put at ease and he answered our questions.
22 de setembro de 2026
Resposta da TrustFord
We appreciate your wonderful feedback! We're so happy to hear that our team member was helpful and friendly, making you feel at ease and answering all your questions.
Resposta da TrustFord
We're so glad to hear that our staff was helpful! We truly appreciate your positive feedback and kind words.
Went in to trust ford Aberdeen last…
Went in to trust ford Aberdeen last Saturday, although the dealership was busy I was well looked after by salesman Kevin Bain.deal done and recieved my new car the following Friday.
25 de setembro de 2026
Resposta da TrustFord
We appreciate you sharing your experience! We're so happy to hear that you were well looked after by our team member, even though the dealership was busy. We're delighted that the deal was done and you received your new car so quickly.
Resposta da TrustFord
We're so glad to hear you had such a fantastic experience and found our team a pleasure to do business with. Thank you for your wonderful feedback!
New van purchase
Shiraz has been the utmost professional when dealing with my van purchase,even though at times it felt like we were dealing with a minefield of paperwork and questions whilst buying the vehicle.Nothing was too much trouble,and he was always available for any questions I had.
29 de setembro de 2026
Resposta da TrustFord
We're so pleased to hear about your excellent experience with your van purchase! It's wonderful that our team member was professional and always available to answer your questions, even with the paperwork.
Resposta da TrustFord
We are so happy to hear that your experience was helpful, professional, and patient! We truly appreciate your positive feedback.
Easy process
Easy process, salesman, Ahmed, was very knowledgeable and helpful, explained everything well, said to contact him if there was ever a problem.
Robert Burns
25 de setembro de 2026
Resposta da TrustFord
We're so glad to hear about your positive experience with us! We appreciate you sharing your feedback and are happy our team provided excellent service.
Exceptional customer service from the…
Exceptional customer service from the salesman from the Carlisle branch.
24 de setembro de 2026
Resposta da TrustFord
We're so happy to hear that our team member at the Carlisle branch provided exceptional customer service. We appreciate your kind words and thank you for sharing your positive experience with us.
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