TurboSquid Avaliações 

76
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

big mistake. Don't be fooled by the button that says request a refund. All it does is take you to an article about how to request a refund that lacks any way to actually request a refund.

Avaliado com 1 de um total de 5 estrelas

Purchased a model, what a mistake! Purchased an F18 model which looked nothing like the preview images and had missing geometry. Customer service is non existent, in fact all you get is an AI c... Ver mais

Avaliado com 3 de um total de 5 estrelas

I uploaded my models, after some months it is in suspended mode because of "Overlays on All Images" I don't know how to resolve Updated: Turbosquid staff contacted me regarding above comment... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

By far the worst place to sell your intellectual properties. I've been with them since 2012 and twice now, turbosquid has arbitrarily unchecked my "do not participate in sales" option and sold my mo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Softwares para Computadores

Informação fornecida por fontes externas variadas

Find 3D models for your project in our vast online catalog of cars, people, textures, architectural models and more.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

76 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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1,5

Todas as avaliações

(76)

4 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Goede Klantenservice…

Voor de Nederlandse lezer het gaat hier niet om fysieke modellenAls je toch iets had besteld dan is er een goede klantenservice die jou dan weer kan helpen

26 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good Business

Found an amazing 3d model through turbosquid. I bought it and it really was an amazing model but I realized that in my excitement I hadn't read the description and it was the wrong type of model. Turbosquid issued a full refund. This is a reliable trustworthy company.

24 de novembro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good, but can be better

I am a 3D creator, I chosen Turbosquid because it's the only website that promotes your content in the first results if your skills are high and in my experience the "meritocracy" was always coherent, but at the cost of exclusivity (which I accepted). Further, this is the only website where inspectors check and test the quality of some eligible products, applying a badge that shows that to customers. Not just that: this is the only website that offers to artists an automated service to convert formats (with their materials, with fidelity), and a side service called Pixelsquid for selling renders-only of submitted 3D products.
For artists, much bigger sales and visibility than other sites, in general.
Very visionary, but it has its flaws: artists don't have an identity there, a "profile" (feels sterile and sad), and can't be personally contacted after purchase, so the customer experience can be problematic sometimes; customers service went worse in quality and slower in time, after the Shutterstock acquisition; Royalty given to artists is LOW; Submitting models can be tricky for artists who are not much skilled and the interface is not the best; Some UI/UX is also bad in several other areas (like the list of downloaded models) and often hampers the chances to valorize some features and to introduce others (like adding a list of bookmarked products).
A less relevant point, but worth mentioning: compared to CG Trader, the userbase in the forum is 0 toxic/extremist and you're free to mention other services without taboos or being attacked asap.
- Summary, for artists: good if you're skilled enough and serious about what you do; frustrating and unwelcoming if you just started with 3D, and quite worrying about the future since it's now a Shutterstock service, and Shutterstock is famous for not respecting contributors to a quite incredible degree (and royalty is already low by default, so the perspectives are rather that it would go worse, not better).
- Summary, for customers: good if you're a high profile customer who would spend more for quality and has some commercial projects going on, quick deadline, needing ready-to-use models; not so standing out if you're buying something simple for personal projects (other sites are valid as well in this case), and CG Trader has a better customer service anyway in case of problems as well as you can contact artists if anything is wrong. It can be determining for your choice.

27 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

As others said

As others said, they get 60% of the price, which is really robbing, as the costs for holding up some servers are FAR LOWER than that.
Also, a couple weeks ago they took 8 dollars from my account, in an "automatic payment". I tried to see if there was a buy that I forgot about in those days, but I couldn't find a list of items bought anywhere on their site.
This is by far the worst site I know of a certain relevance, and I hope that they will lose all the clients and close, because robbing 60% of people's work is really horrible.

15 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Turbosquid suspend all my model

turbosquid suspend all my model and saying that my model is COPYRIGHT INFRINGEMENT .... But those model was originally develop by me only and i have the proof and also have the portfolio in artstation

29 de junho de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good content, good stuff

I've used it for years, as a buyer, so that's the only experience I can talk about. In the past I've had issues and support was good. I don't know how different the support is right now.

In terms of quality assets, I saw someone saying that there is "too much overpriced rubbish". Well, for me it's like that everywhere. I see good content, some of it is overpriced, but at other sites, such as cgtrader (which I also like and use), I've also encountered overpriced assets that once I download them are garbage, so I don't think this is an issue that will be solved if you migrate to other sites.

Turbosquid is good, but I do wish the prices on some of the assets would be more affordable (I saw a 10K asset one of these days). Other than that, I can't complain... there is variety and some great content as well.

The page UI does require a few features to enhance user experience. I don't see the review section anymore and there should be a button to add an asset to a wishlist. Those little things would make users happier.

7 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

avoid turbo squid

my deceased husband has been selling on turbo squid. After he died I wanted to close his account. I received a very friendly reply that convinced me to keep the account open. I sent all the reqired documents and informations but never got any anwer, money or support again. In the following years I tried severel times to get in contact and close the account. Nobody ever answerd or helped me. I do suggest to everbody to avoid turbo squid.

1 de dezembro de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

Hi Anna, we're looking into this and it looks like an unfortunate error on our part. We're truly sorry to have added to an already stressful situation. Our support supervisor is emailing you directly to help get the account settled to your satisfaction.

Avaliado com 1 de um total de 5 estrelas

useless

there's straight up no download button on the 'Downloads' page (which I was taken to after clicking the big orange 'download' button for a free model). i have tried on multiple different browsers. the sites FAQ page was insufficient. I wouldn't bother getting an account to download free models. this site is useless, something seems very wrong with it.

13 de outubro de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

From your /Downloads page, you'll see a list of blue links with the different available formats for each model (OBJ, FBX, etc.). Click the link for the format you want and the download will start.

Avaliado com 1 de um total de 5 estrelas

There are MANY better options. Don't use Turbosquid.

Turbosquid is an ok platform for downloading free models. However, once you start taking money into consideration things become bad. Really bad.

First off, they take 60% of the artists' revenue. If 10 people bought your 10 USD model, you'd only get 40 USD.

Second, a lot of people are complaining that they got charged and they didn't even get the item they got charged for. That is just a straight-up scam. I don't care if it isn't intentional.

And finally, reuploading paid models for free is a big issue. You'll find a lot of great models for free but the model's page and description do not match it (so it is a reupload).

Honestly, just don't use Turbosquid. There are many better options.

P.S if you are going to get free models, be careful when using them for commercial purposes, like I said most of them are reuploads, meaning that some of them might be licensed and use of it for commercial use might be illegal.

28 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

If you don't have to contact the…

If you don't have to contact the support and if there's no issue with downloading your purchased models, everything is fine.
In case you have to contact the support, you'll probably have to wait over three weeks for a reply.
A few years ago everything was way better on this site.
It's a shame to see how they treat long term customers.

Edit: Just check REQUEST #639838, it still takes over 2 Weeks to get an answer and no solution has been found yet.

18 de setembro de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

Hi Karim, we've got a support team that's available 24/7, so it definitely shouldn't take that long to resolve an issue. We would love to help you get this straightened out, you can open a support ticket or start a live chat at any time on our site.

Avaliado com 1 de um total de 5 estrelas

Stealing from Artists

I've been selling on Turbosquid for several years and its just come to the stage where its terrible for creators. They take 60% of every sale from creators and seem to think this is just. In the past I could offset the loss by increasing prices but now they price lock everything to prevent you from doing that. I've now stopped uploading products to Turbosquid altogether and removed my high value products. Its completely unreasonable to treat your creators so badly when they built the platform for you. If you are looking to buy 3D models, look for the same products on other platforms like CGTrader and buy from there, the cost doesn't change for you and it makes a world of difference to us creators!

8 de agosto de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

We’re sorry to see you go. Our rate for non-exclusive artists is 40%, but we provide ways to make a lot of additional money for those 3D sellers that go all-in and sell exclusively with us. That starts with the opportunity to make up to 60% on each sale as you sell more. We also provide you some unique syndication options that allow you to publish once and make money from many sites, like Free3D, PixelSquid, CGStudio, Envato, Pond5, and more.

We pride ourselves on always working hard to find new ways to make our sellers more money. Sorry that you didn't see it that way, good luck with your model sales.

Avaliado com 5 de um total de 5 estrelas

I use Turbosquid for years now

I use Turbosquid for years now, as both seller and buyer, and never had any problem with them. They doing great job, even if it's true that the royaltie rates are very low.
Still great support and huge amount of 3D models.

23 de julho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

By far the worst place to sell your…

By far the worst place to sell your intellectual properties. I've been with them since 2012 and twice now, turbosquid has arbitrarily unchecked my "do not participate in sales" option and sold my models off for significantly less than the low end price I already sell my products at. Furthermore, it used to be a decent place to buy and sell but these days turbosquid has become nothing but an over saturated collection of poor quality high priced rubbish models. Do yourself a HUGE favor and seek any of your 3D needs elsewhere. Peace.

1 de maio de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

It looks like you opted into sales & discounts in November of 2018, and that preference hasn’t been changed since. You’ve had 1 lifetime item that has sold at a discount, and that happened last week as part of our “Order Size Discount” program. Those are triggered if customers hit certain spending thresholds, which hasn’t happened on any of your previous sales.

The language you used with our support agents was profanity-laced which results in chats being shut down, so you missed out on a full explanation. Best of luck selling your content in the future.

Avaliado com 1 de um total de 5 estrelas

Dissapointed with their so called Royalty free license

I thought buying "royalty-free" products would allow me the freedom to create awesome animations to eventually sell on Shutterstock or Videohive or any other platform where animators & artists can earn some money. It's not "royalty-free" at all. For example, they don't allow you to sell your own created animations if you used the paid royalty-free Turbosquid assets. This restricts the users from selling their creations on other platforms and this defeats the whole purpose of the royalty-free license. I think all animators out there should read Turbosquid's so-called "royalty-free" license, as this is very disappointing. I feel bad for the people that actually selling footage right now, most likely not knowing that it isn't even allowed. I'm happy I read it in time before I bought all my assets. If you want the freedom to create and sell, search for sites that actually do provide Royalty-free licenses that are not custom made to limit your freedom of selling your products on other platforms.

27 de abril de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

Hi Robert,

Our license is indeed royalty free (meaning you only pay once and not based on any future usage), but we do have a few limitations on how you can use what you buy. Unfortunately the usage you describe is not allowed and is clearly stated in our license: "You may not redistribute TurboSquid materials as part of any design template, After Effects template, stock photography, video or clip art for distribution or licensing through any online stock media clearinghouse." We do have support agents available via chat 24/7 if you ever have any questions about how something can be used, or can offer a refund if you bought something you are unable to use.

Avaliado com 4 de um total de 5 estrelas

Updated Review 1 to 4 Stars

I gave them a one star rating at first because my order was cancelled without explanation and purchasing a model seemed like a hassle with all the steps they required. I am now giving them 4 stars because their customer service is top notch, at least it was in my case. I had a love chat with someone and they explained the issue, it was an error on my part. I made the purchase again and got an approval very quickly. When the files were ready for download, i would click on them and nothing would happen. I called and spoke to someone named Brittney, she was very nice and told me my vpn was causing the issue. She did something on her end and i was able to download. Then i was having issues downloading that specific file format... I couldn’t unzip them (I use a Mac). Called Brittney back and she quickly sent me the unzipped files with a direction sheet on how to do the rest. I eventually realized i couldn’t used what i had purchased, it was my fault, and they gave me a full refund. In addition to superb customer service they have the best 3D image selection by far.

20 de março de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

I'm sorry that you had a negative experience with purchasing. We would like to make this right for you and have a supervisor call you to discuss. For privacy reasons, we know you would not be comfortable supplying your number in a public forum. But if you contact us through either a ticket or chat, we'll get you straight to a supervisor to set up a call.

Avaliado com 3 de um total de 5 estrelas

Dont buy anything get the free models

11 de março de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

Hi Lil,

Yes, we have a ton of free models, but TurboSquid is also committed to offering the best models at the best prices. If you find an identical model that is priced lower on another online 3d marketplace, we’ll match the price. https://support.turbosquid.com/hc/en-us/articles/360000703811-TurboSquid-s-Best-Price-Policy

Avaliado com 1 de um total de 5 estrelas

They took money from my card 2 times…

They took money from my card 2 times and I didnt get anything
Worst service ever

27 de fevereiro de 2020
Avaliação não solicitada
logotipo da TurboSquid

Resposta da TurboSquid

Hi Palina,
If you didn't authorize a purchase made on your card to TurboSquid, please contact our support team so that they can issue you a refund. You can email them at support@turbosquid.com.

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