Due to having such a great experience with our first purchase of a tv bed for our Son we purchased a further 2 beds with this company. Excellent value for money as well as the beds being of a high qua... Ver mais
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Veja o que dizem as avaliações
Having purchased two different TV ottoman beds over the last couple of years, I can honestly say what excellent customer service and support I've received. Especially Rob, who called me straight... Ver mais
A empresa respondeu
Absolutely amazing, beautiful bed. Brought for my daughter and she is so happy and said it’s the coolest bed she has ever seen, I have to agree and I’m very jealous 😂. Needed to call customer service... Ver mais
A empresa respondeu
Brilliant experience from start to finish, had my bed and my 3 children’s beds from here with no issues. Fast delivery also! Would highly recommend
Detalhes da empresa
Escrito pela empresa
Buy from the UK’s Original TV Bed Company – with 0% Finance Available Discover the largest selection of luxury TV beds in the UK at unbeatable prices. Enjoy free delivery, with professional installation and next-day options available. Upgrade your sleep and entertainment experience with our exclusive TruSound™ audio technology, premium mattresses from Nest & Sealy, and bundle options featuring the latest 4K TVs. As the UK’s biggest stockist of TV beds, we guarantee comfort, quality and exceptional value — so you can relax and enjoy the perfect night’s sleep.
Escrito pela empresa
Informações de contato
18 Winchester Rd, WA11 9XQ, Haydock, Reino Unido
- 01942 718471
- sales@tvbed.co.uk
- www.tvbed.co.uk
4,6
Excelente
1 mil avaliações
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Respondeu a 85% das avaliações negativas
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Superb product great service
Superb product great service
Installation brilliant
Luv my tv bed
10 de março de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you for the review.
We're so pleased you're loving your new TV bed and that you were happy with both the service and installation.
Enjoy your new bed, and thank you for choosing us.
Will definitely be ordering agan
Will definitely be ordering again sometime in the future as the bed is brilliant and had no issues whatsoever.
To make things even better they give you a curtesy call a little while after having the bed to make sure everything is all well and good.
21 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for the review.
We're delighted to hear you're loving your TV bed and that everything has been perfect with it. We really believe our service shouldn't stop once your bed has been delivered, so it's lovely to hear you appreciated our follow-up call too.
We look forward to welcoming you back when it's time for your next TV bed!
Great service from TV bed
Great service from TV bed, was a wee delay with delivery but well worth the wait. Had a hiccup with one of the switches which was quickly rectified..thank you Maddison and Alex. We love tv bed and wish we had bought one sooner. Keep up the good work TVBed ⭐️⭐️⭐️⭐️⭐️ from us x
11 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for you review!
We're delighted to hear you're loving your new TV bed and that Maddison and Alex were able to get the little issue with the switch sorted quickly for you.
Thank you for your patience with the delivery and, most importantly, we're glad to hear it was worth the wait!
We hope you enjoy many cosy nights with your new TV bed!
We recently purchased a TV bed and have…
We recently purchased a TV bed and have been totally disappointed in it and the service we’ve received. The plank of wood that the tv sits on split in half when we initially raised it, it appears it got caught on the internal speaker for the bed which is sticking out. We’ve managed to mount our tv on it in the interim however the tv doesn’t go up and down smoothly due to speaker kicking out. The sound on the bed is also not working properly, the remote appears to be controlling the volume but does nothing and requires us to continuously turn it off at the mains to restart it. Last week we were startled out of bed when trying to put the tv on by this enormous booming sound coming from the bed speaker which continued until we switched the bed off at the mains. Having contacted tvbed, they advised the supplier would be in touch within 5 days which never happened. After chasing, the supplier finally got in touch to advise they would send someone out but had no appointments for several weeks and also the plinth of wood that needs replacing is out of stock with no ETA to get this back in. I’m now left waiting for a response from TVbed having chased again this morning. Overall extremely disappointed, I understand that issues / faults can occur but the resolution is completely unacceptable.
18 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you for speaking with us on the phone today to discuss getting this resolved.
We completely understand your frustration and want to reassure you that, as a valued customer, we are doing everything we can to get this rectified for you as soon as possible.
We also understand that, due to your area, there is a slightly longer wait for appointments and availability. Please be assured that we are treating this as a high priority and are doing everything we can to get this resolved as quickly as possible.
We appreciate your patience and understanding while we work with our manufacturer to arrange the necessary parts and resolve the issues with your TV bed.
We will keep you updated as soon as we have further information and will continue to do everything we can to get this resolved promptly.
After an initial problem with a courier…
After an initial problem with a courier I called Tvbed uk directly. The person I dealt with was extremely helpful and arranged delivery of my tvbed via a different courier at a cost to them. The service from them was brilliant. I can’t fault them .Classy company.
11 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you for your review! We’re sorry there was an initial issue with the courier, but we’re really pleased our team was able to step in and get everything sorted for you quickly.
Thank you for choosing us and we hope you absolutely love your new TV bed.
Lovely store very helpful staff who…
Lovely store very helpful staff who spend time with you making sure you buy what you need rather than what you want. They helped us take into account space for our bed and ruled out the ones that were beautiful but not practical, which made the buying process a great experience. The bed we chose was delivered and put together in an hour and it looks exactly like it did in the store when we picked it. Very pleased with the tv bed and glad we stumbled across these guys we ended up getting a king and a single for less than what the king size would have cost from the bigger high street stores.
6 de março de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for your review. It’s fantastic to hear that our showroom team took the time to help you find the right beds for your space and made the whole buying experience enjoyable.
We’re delighted that both your King and Single TV beds are now installed and looking just as good at home as they did in our showroom!
Thank you for choosing us and for your lovely comments about our team and value for money. We hope you enjoy both of your new TV beds for many years to come!
Thrilled with our new bed!
I couldn’t be happier with our purchase! From start to finish, the experience was topnotch. The bed frame itself is exceptional quality, sturdy, stylish, and amazingly comfortable. The TV lift mechanism is super smooth, quiet, and works like a charm.
Customer service was fantastic throughout, and the delivery team arrived right on schedule, setting everything up effortlessly. It has completely transformed our bedroom into the ultimate cozy setup. If you’re thinking about getting a TV bed, don't hesitate—this company delivers on every front!
13 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for your review. It’s wonderful to hear how pleased you are with the quality of your new TV bed and that everything went smoothly from ordering right through to delivery and installation.
We’re especially pleased you’re loving the TV lift and your new cosy bedroom setup!
Thank you for choosing us and for recommending us.
Beautiful bed, well made and delivered on time
Ordered from TV beds and the bed came next day delivery. The bed itself is fantastic quality and easy to put together. By far the best bed I've ever had. Ordering was simple and I was contacted the following morning with my delivery slot which was then delivered on time. Will definitely use again
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you for your review. We’re delighted to hear everything went smoothly, from ordering and next-day delivery through to assembling and enjoying your new TV bed.
Hearing you describe it as the best bed you’ve ever had is fantastic feedback for us!
Thank you for choosing us, and we really appreciate you saying you’d use us again.
capella ottomans in pebble…
We bought 2 capella ottomans in pebble stone small double with mattress and 43” Hisense TVs. Got them online with ease, also had follow up calls from store to make sure we had got all we wanted and confirming delivery date and time. Delivered and installed with great care. The guys were super efficient and careful and the beds are very very good quality. I would definitely recommend to anyone looking for the luxury of laying in a bed this nice and watching the tv rise out and retreat back in with ease to go check them out. Very pleased.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you for your review.
We’re delighted to hear you’re pleased with both of your Capella Ottoman TV Beds and that everything went smoothly from ordering through to delivery and installation.
It’s especially great to hear your comments about the quality of the beds and the care taken by our installation team.
Thank you for choosing us and for recommending us. We hope you enjoy your new TV beds for many years to come!
My tv bed remote control stopped…
My tv bed remote control stopped working and Russell spent time to explain the re-pairing process and emailed me the relevant instructions. Unfortunately this didn’t fix the issue long term so a replacement remote was sent out immediately.
Great bed, fantastic service from a company who really seem to care about their customers!
6 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you for the lovely review! We’re really pleased Russell was able to help and that we could get a replacement remote out to you quickly when the issue persisted.
Providing great aftercare is really important to us, so it’s fantastic to hear you felt well looked after. Thank you again for choosing us and for your kind words!
Very happy customer
Found this company via internet and took a chance. Honestly could not be happier, from the communication prior to delivery all the way through delivery plus aftercare courtesy call from them they could not of been better . The bed is great quality the TV mechanism and cabling works perfectly, really easy to assemble. I would not hesitate to use them again and will gladly recommend them to my friends and family . Top service and top product , very happy customer .
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for the fantastic review! It’s great to hear that you took a chance on us and were so pleased with the whole experience, from our communication and delivery through to the quality of your new TV bed.
We really appreciate your recommendation to friends and family, that means a lot to our team. We hope you enjoy your new TV bed for many years to come!
Extremely disappointing experience
Extremely disappointing experience – think twice before ordering.
I feel I have to share our experience with TV Bed because, although we are finally happy with the replacement bed, the customer service we received throughout the process was extremely disappointing.
We ordered our bed on 5th July, and it was delivered on 15th July. Unfortunately, it arrived damaged. The frame did not line up with the holes and did not sit properly on the supports, and the TV lift was also damaged, with the wood where the TV sits completely split.
I contacted customer service the following day and, despite sending clear photographs of the damage and faulty components, I was initially made to feel as though the problems were due to user error. I found this particularly frustrating when the damage and faulty frame was clearly visible in the photographs.
What followed was weeks of chasing, emails and phone calls just to get the situation resolved.
At one point I spoke to someone who told me they weren’t customer service and were actually in sales, and that I would need to email the admin team. I eventually spoke to someone else who suggested changing to a different bed, which I was happy to do.
Then, three days later, I received an email asking me for an extra £90 to honour the replacement. Considering we had received a damaged bed through no fault of our own, I found this extremely frustrating. I declined, went back and forth with them, and eventually they agreed to honour the swap without the additional payment.
I then heard nothing for another week and had to chase again.
One person I dealt with, Rob deserves some credit. He genuinely seemed like he was trying to help and told me he would try to get the replacement treated as an urgent delivery. Unfortunately, it felt like Rob was trying to resolve the problem, but the company itself simply wasn’t showing the same level of urgency or care.
And this is where the biggest issue lies:
The bed came in four extremely large boxes, which took up a huge amount of space in our house. We had only just moved into our new home and were already trying to get everything organised, and instead we had four enormous boxes containing a damaged bed sitting around our house for three weeks.
I repeatedly explained this to TV Bed. I made it clear that we were storing their damaged goods and that the boxes were taking up a substantial amount of space in our home.
Despite this, it never felt like they understood or cared about the inconvenience they were causing us.
Eventually, I was given 5th August as the collection and replacement date — a full month after we originally placed the order. When I questioned this, I was told it was the earliest date available.
I even went as far as writing directly to the CEO to explain the situation and the experience we were having, I never received a response.
For me, that really summed up the whole experience. We had spent a significant amount of money with the company, received a damaged product, and were then left with four huge boxes taking over our home for three weeks. while having to repeatedly chase them for updates.
The damaged product itself is one thing — mistakes can happen.
It’s how a company deals with those mistakes that matters,
Unfortunately, we didn’t feel valued as customers at any point during this process.
To be completely fair, we do like the replacement bed and Rob did appear to genuinely try to help.
But the overall experience was so unnecessarily stressful and frustrating that it has completely changed my opinion of the company.
After spending a significant amount of money, I expected much better communication, urgency and customer service.
Based on our experience, I would strongly recommend thinking twice before ordering from TV Bed. The bed itself may be good, but if something goes wrong, our experience suggests you may have a very difficult time getting it resolved.
5 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you for your review. We are genuinely sorry that you were disappointed with your experience, although we do feel it is important to clarify some of the points raised.
You initially reported the fault to us on the evening of 15th July, and our team contacted you the following day. When a fault is reported, particularly one we have not previously encountered on a model that has been supplied successfully hundreds of times, we do have to investigate the cause before determining the appropriate resolution. This is standard procedure and was never intended to suggest that you were at fault.
Ordinarily, where a product is confirmed as faulty, we would replace it with the same model. However, in this instance you requested to change to a completely different model, in a different colour, which was also more expensive than the bed originally purchased. This is why you were initially asked to pay the £90 difference in price.
Unfortunately, it was at this point that the situation became more contentious, when we initially would not agree to supply the more expensive bed without the price difference being paid. Despite being under no obligation to provide an upgraded model at the same price, we collectively agreed as a business to waive the additional £90 as a gesture of goodwill and upgrade you at no extra cost. This solution was agreed on 17th July, with your subsequent confirmation received on 21st July.
We then arranged for our third-party courier to collect the original bed and deliver the replacement at the same time. Unfortunately, despite our efforts to arrange this as quickly as possible, the courier was not immediately operating in your area. Their deliveries work to pre-planned routes which we cannot dictate. We fully appreciate that having the packaged bed taking up space in your new home during this time was frustrating, and we are sorry that the exchange could not take place sooner.
We are also disappointed by the suggestion that Rob showed care but the company itself did not. Rob was acting on behalf of TV Bed throughout, and the decisions made, including changing your model, upgrading your bed and waiving the additional cost, were made collectively by the business. We absolutely did care about reaching a satisfactory resolution.
Regarding contacting our CEO, TV Bed does not have a CEO; we have a Managing Director. We have no record of correspondence being sent directly to him, although you did state in an email that you intended to contact him with a letter.
We completely accept that receiving a faulty bed and then waiting for the exchange was frustrating, and we apologise for the inconvenience caused. However, we do feel it is unfair to suggest that we did not care about you as a customer. We investigated the reported fault, agreed to change your bed to an entirely different and more expensive model and colour, waived the £90 difference as a goodwill gesture, and arranged collection and replacement as quickly as the courier's schedule allowed.
We are pleased that you are now happy with your upgraded replacement bed and genuinely hope you enjoy it for many years to come.
Worse experience ever
Worse experience ever, 2 weeks waiting for the tv bed and in the end the delivery was given to a third party company who did not even contact me yet. I took a day off not paid from my job and I will not receive anything. Still I don’t know how the bed will be but I advise everyone to avoid this company because they are not professional.
10 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
We’re very sorry to hear about the problems you’ve experienced with your delivery and completely understand your frustration, particularly as you had arranged time off work.
Our deliveries are carried out by a third-party specialist courier. We have looked into your order and can confirm that the courier has received your items. We have contacted them directly and marked your delivery as a matter of urgency, and they have advised that they will be in touch today or tomorrow to arrange your delivery.
We’re genuinely disappointed that the delivery experience has led you to feel that we are unprofessional. While the courier's scheduling is unfortunately outside of our direct control, we absolutely take responsibility for chasing this on your behalf and doing everything we can to get your order to you as quickly as possible.
We sincerely apologise that the delivery has let down your experience with us so far. We’re confident that once your TV bed arrives, you’ll be delighted with the product itself, and we hope we have the opportunity to turn your experience around.
Fantastic company
Fantastic company. Easily ordered, fast delivery and then to top it off a great product! Such a sturdy and well made bed. Was just getting this for our son but we were so impressed with the quality we are now getting them in the other bedrooms.
30 de abril de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for your review!
We're delighted to hear you were impressed with everything from ordering and delivery through to the quality of the bed itself.
The fact that you originally bought one for your son and were so impressed that you're now looking to put TV beds in the other bedrooms is probably the best compliment we could receive!
Thank you for choosing TV Bed, we look forward to helping you with the next ones!
A pleasure to deal with
A pleasure to deal with, we pre ordered our bed when we decorated our bedroom, delivery and installation were no problem. This is our second bed ordered from here and we’ve never had a problem.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for your review!
We're delighted to hear that everything went smoothly with your pre-order, delivery and installation.
The fact that you've now chosen us for your second TV bed means a great deal to our team, and we're really pleased you've had such a positive experience with us both times.
Thank you again for your continued custom and for choosing TV Bed!
Double tv bed
Double tv bed
I absolutely love my bed! I went for the largest size tv possible and it’s a dream, it was put together fast from the team and they are very helpful and friendly and always available for help after your purchase
5 de março de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for the fantastic review!
We're delighted to hear you absolutely love your TV bed and that you're enjoying the big-screen experience!
It's also great to hear our installation team were fast, friendly and helpful. We're always here after your purchase too, should you ever need us.
Thank you for choosing TV Bed and for your lovely recommendation!
We’re very pleased with our TVBed
We’re very pleased with our TVBed! Service was excellent throughout the order and delivery process and we really appreciated the follow up courtesy call to see how we were getting on after a few months. Highly recommend!
5 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for your review!
We're delighted to hear you're so pleased with your TV Bed and that you received excellent service throughout your order and delivery.
Looking after our customers doesn't stop once the bed has been delivered, so it's great to hear you appreciated our follow-up call too!
Thank you for your recommendation and for choosing TV Bed. We hope you enjoy your bed for many years to come.
Absolutely brilliant best thing we ever…
Absolutely brilliant best thing we ever bought very well made as well would definitely buy from these guys again also very helpful i got sent a care kit with it instead of led lights as soon as I phoned they sent them out no questions asked and said i could keep the kit as well very friendly staff to deal with ⭐️⭐️⭐️⭐️⭐️
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for your review!
We're delighted to hear you think your TV bed is one of the best things you've bought! It's also great to hear our team were able to quickly sort out the mix-up with your LED lights.
Thank you for your kind words about our team and for saying you'd buy from us again, it really means a lot to us.
Enjoy your new TV bed!
Great service
Great service, fast delivery and amazing quality for the price point, 100% recommend will definitely be using again !
5 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for your review.
We're delighted to hear you were happy with the service, speedy delivery and, most importantly, the quality of your new bed!
We really appreciate the recommendation and look forward to welcoming you back in the future.
Thanks again for choosing us.
Brilliant product
Brilliant product, works as intended, the building instructions were not the clearest but certainly got the job done.
Naturally a very heavy product and took up a lot of space to build. Good quality materials used throughout.
3 de agosto de 2026
Avaliação não solicitada
Resposta da TV Bed
Thank you so much for your review.
We're really pleased to hear you're happy with the quality of your new bed and that everything is working as it should. We also really appreciate your feedback regarding the assembly instructions, we'll certainly take this on board.
Thank you for choosing us, and we hope you enjoy it for many years to come!
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