Absolutely awful to deal with. We placed a big order for 13 doors, handles and hinges. Their quality control is awful, missing things from the order. Logistics even worse, took 3 months for everything... Ver mais
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Veja o que dizem as avaliações
All Stars For Layla! I have to say how incredible Layla has been. Circumstances have kept changing with our order of Oak doors and linings. She has had patience, understanding and excellent cu... Ver mais
A empresa respondeu
have not received my products yet so I can't speak for that but if it is anything like the customer service I received from Layla I will be very happy , thank you for all you help. what amazing sta... Ver mais
We are very pleased with the whole purchasing experience at UK Oak Doors. Firstly, we live close enough to the showroom in Hinckley to see the doors and immediately thought they looked smart and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Informações de contato
Unit 6, LE10 3BF, Hinckley, Reino Unido
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We had a problem with delivery
We had a problem with delivery - a damaged door and a wrong order. This took some sorting out but our dealings with Linda Blake at customer services was excellent and the situation was resolved within a couple of days. The key was quick response to emails, something unfortunately not common these days!
20 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hello,
Thank you for taking the time to share your feedback. We apologise for the inconvenience caused by the damaged door and incorrect order. However, we are delighted to hear that Linda was able to assist you promptly and efficiently to resolve the situation.
We strive to provide exceptional customer service, and your acknowledgement of Linda's efforts and our quick email responses is greatly appreciated. We will ensure that your kind words are shared with her and the rest of the team.
If you have any further questions or require assistance in the future, please do not hesitate to contact us. Thank you for choosing UK Oak Doors, and we look forward to serving you again.
Kind regards
The Team at UK Oak Doors
Lily was so helpful
Lily was so helpful, sorting out combinations and measurements for our whole house. Quick and efficient service and excellent value for money. Thank you Lily, you made a very difficult job much easier for me.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Denise,
Thank you for taking the time to leave us a review, it's greatly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Great Customer Service
William was a great help and very knowledgable about the products. This was our second purchase from UKOakDoors and the service has always been excellent.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Fiona,
Thank you for taking the time to leave such a great review.
I am very please to hear that William was able to assist you with the purchase of the Oak Barn Doors.
Spread the word!
The team at UK Oak Doors
Super helpful!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Daniel,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
Your account holder, Layla will be happy to see!
Kind Regards,
The Team at UK OAK DOORS
Lovely quality solid oak doors & quick…
Lovely quality solid oak doors & quick delivery. I’ve bought twice now & would use again
8 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hi
Thank you for giving us the time for leaving us a review. We appreciate your kind words.
We also appreciate your repeat custom and look forward to assisting you again in the future.
Many thanks
The UK Oak Doors Team
Very helpful
Very helpful in navigating the different door sizes and options.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hi
Thank you for giving us the time for leaving us a review. We appreciate your kind words. If you need any other assistance in the future please don't hesitate to ask.
Many thanks
The UK Oak Doors Team
- NON RESPONSIVE Unable to get any…
- NON RESPONSIVE Unable to get any response from customer service for quote for 4 doors!!
Phone doesnt get answered
Message service says leave message - dont call back
Email doesnt get answered
Chat does get answered
And in the 1 time from 12 attempt promised a form to get a quote- no responsive.
Really sad as great products and superb delivery ...must be nice to have too much business (today)?
7 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hello,
Thank you for your feedback. We sincerely apologize for the experience you’ve had—this is not the level of service we strive to provide, and we regret the frustration caused.
We understand how important timely communication is, especially when you're trying to place an order. It’s disappointing to hear that we fell short in responding to your enquiries and keeping our promise to follow up. Please rest assured that your concerns have been noted, and we are actively reviewing our processes to ensure this doesn’t happen again.
We value your business and your kind words about our products and delivery mean a lot to us. We’d like to make things right and ensure you receive the assistance you need. Please contact us directly at support@ukoakdoors.co.uk and we’ll prioritize your request immediately.
Thank you for your patience and for bringing this to our attention. We appreciate the opportunity to improve and hope to restore your confidence in us.
Kind Regards
The Team at UK Oak Doors
Lily was extremely helpful and solved…
Lily was extremely helpful and solved minor problems with delivery to accommodate our programme would use them again for oak doors
many thanks Brian
7 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Brian,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you sort some minor delivery problems!
Kind Regards,
The Team at UK OAK DOORS
Helpful and friendly
6 de janeiro de 2025
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Lee,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Found the doors I wanted, great service & price
After much searching I found the oak doors I wanted on UK Oak doors for a good price. I needed advice on trimming and then on finalising the order so called the support line. I was answered quickly without any robot preliminaries, Lily was very helpful, answered my questions and secured me a discount too. A refreshingly positive experience.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Steve,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Great service
Great service, polite and friendly staff, had all the stock, good quality, great price and fast delivery. Would definitely recommend this company, really pleased👍 Thanks Guys!
5 de dezembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Laurence,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from the team was really professional, and that they helped you get everything you need!
Layla who I believe dealt with your enquiry, will appreciate this!
Kind Regards,
The Team at UK OAK DOORS
Avoid!
Previous review edited:-
I wrote a glowing review on the day we ordered doors from the showroom. (December 2024),However since then, things have gone downhill. We ordered 5 doors with no knots - as we saw in the showroom. When they arrived two of them were obviously very knotty. To save inconvenience on both sides, we accepted these as they were going upstairs. We weren’t thrilled, but it seemed the easiest way to deal with this. When the final of the three downstairs doors arrived, two were exactly as we had ordered, but one was very knotty. These three doors are all situated together so it would have looked very odd to have one door so different from the others. We explained the problem again - and so eventually the wrong door was picked up and at the same time a new one was delivered - with exactly the same problem. Now, they basically don’t want to know. So far 2 out of the 5 doors we ordered are correct. And so far, I would say find somewhere else for your doors.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Gerald and Julie,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at UK Oak Doors
Absolutely terrible—a complete and…
Absolutely terrible—a complete and utter waste of time and effort!
1. The website wouldn’t even let me select home delivery.
2. The chatbot? Useless—it didn’t work at all.
3. The customer service line? Only open until midday. 4. How is that acceptable in 2024?
5. I rang the company, only to be told the solid oak door I wanted was out of stock. Fine, I asked about a second solid oak door—guess what? Out of stock as well, with a restock date of April 2025. What kind of business doesn’t stock its key products?
6. Settled for a third option, a composite door. Finally, some progress—or so I thought. Shortly afterwards, I received an email stating that it, too, was out of stock.
7. Had to request a refund twice, only to be told it would take 5–7 days. Brilliant. Just what everyone wants—more waiting.
8. And the cherry on top? A smug response from customer support telling me not to contact them again because they “can’t speed up the banks.” What an absolute joke.
This is a shoddy, two-bit company pretending to be a large and efficient organisation. Don’t be fooled by their façade. Avoid at all costs!
4 de dezembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hello,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order.
Website Issues: This is not the experience we strive to provide. Our technical team is investigating the issue to ensure it is resolved promptly as we do deliver to your area and the website offers both standard and express services.
Chatbot Performance: We acknowledge that our chatbot might not have met expectations in your case. This is something we are working on to improve its functionality and usability.
Customer Service Hours: As our customer service department is not typically a high-demand area, we align our opening hours with the workload to ensure we provide focused and efficient service.
Product Availability: The items you requested were indeed ones we source directly from our manufacturer. While we strive to provide accurate stock information through our live feed system, there can occasionally be delays or discrepancies. We are truly sorry that this impacted your shopping experience.
Cancellation Process: Your request was received outside our business hours. As a result, the order was promptly cancelled the very next working day, and this was communicated to you via email. We apologize if this timeline caused any confusion or frustration.
Refund Process : Once a refund is processed on our end, the time it takes for the funds to appear in your account depends on your bank’s processing times. Unfortunately, this is beyond our control. We understand that waiting for a refund can be frustrating, but we kindly ask customers to allow the advised time frame before following up, as this avoids unnecessary delays or confusion.
We truly value your feedback, as it plays a crucial role in helping us enhance our services. Please rest assured that your technical concerns have been escalated for further review, as the experience you described does not align with the standard we strive to provide for our customers. Thank you for bringing these matters to our attention—we are committed to improving and ensuring a smoother journey for all our customers in the future.
Kind Regards
The team at UK Oak Doors
All very easy to order what we needed
All very easy to order what we needed, i rang through to discuss things before ordering which is a big help.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Jamie,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from the team was really professional, and that they helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Great Showroom, poor after sales service
They have a great showroom and they were very helpful when I visited so I placed an order as I don't like buying stuff like doors unseen from an internet only retailer.
The quoting process wasn't quite so good as it was fairly slow to get a response but their after sales is really poor.
From my first visit and first quote I was ordering pre-finished doors but as the quote was amended somewhere the doors were changed to unfinished but each time the quote was changed I only checked the changes.
When I raised the issue they weren't interested in helping as they just say I "ordered" unfinished doors and won't admit they made a mistake even when proved to them they just stop answering emails.
16 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hello,
Thank you for taking the time to share your feedback. Firstly, we sincerely apologise for any inconvenience caused during your experience with us. It is disappointing to hear that our service fell short of the high standards we strive to maintain.
We appreciate your kind words regarding our showroom and sales team, and it’s reassuring to know your initial experience was positive. However, we deeply regret that our quoting process and after-sales service did not meet your expectations.
We understand the frustration you feel regarding the issue with your order. Our customer service team is actively investigating your case to fully understand the situation. Once we have reviewed your file, we will contact you directly to provide a resolution.
Thank you for bringing this matter to our attention, and we are committed to addressing it promptly and professionally.
Kind Regards
The Team at UK Oak Doors
Excellent product
Excellent product, and a pleasure dealing with the sales and warehouse team.
Collection was easy.
28 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey AV,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily and the warehouse was really great, and collection was easy!
Kind Regards,
The Team at UK OAK DOORS
Oak doors
Good company and excellent doors
Lilly was very professional and easy to deal with
28 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mark and Alison,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Really awful costumer service
Really awful costumer service. They have no idea what is in stock and you might be surprised to find that what was confirmed to be standard stock after you paid will have a lead time of 8 weeks. Very sloppy.
23 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and would like to extend our sincerest apologies if we have not met your expectations.
We pride ourselves on offering high-quality products and efficient service, so it is disappointing to learn that you faced challenges with stock availability and lead times. While we aim to keep our website and communication accurate, occasional discrepancies can arise due to high demand or unforeseen supply chain factors. We regret any inconvenience this may have caused and are continuously working to improve these processes.
We cannot find your details on file. If you would be so kind as to contact us at support@ukoakdoors.co.uk we can gladly look into this for you.
Kind Regards
The Team at UK Oak Doors
Lily has always been so helpful at…
Lily has always been so helpful at sorting my orders and confirming the compatibility of the products I'm ordering.
25 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Georgina,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Layla - great ambassador for the company
Layla's efficiency and warmth in dealing with my enquires and orders was exceptional
25 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Brett,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Layla was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
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