Absolutely awful to deal with. We placed a big order for 13 doors, handles and hinges. Their quality control is awful, missing things from the order. Logistics even worse, took 3 months for everything... Ver mais
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Veja o que dizem as avaliações
All Stars For Layla! I have to say how incredible Layla has been. Circumstances have kept changing with our order of Oak doors and linings. She has had patience, understanding and excellent cu... Ver mais
A empresa respondeu
have not received my products yet so I can't speak for that but if it is anything like the customer service I received from Layla I will be very happy , thank you for all you help. what amazing sta... Ver mais
We are very pleased with the whole purchasing experience at UK Oak Doors. Firstly, we live close enough to the showroom in Hinckley to see the doors and immediately thought they looked smart and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Informações de contato
Unit 6, LE10 3BF, Hinckley, Reino Unido
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service at every stage
Preliminary contact from both my builder and me was fully recorded on the company's system, so when I finalised my order all the information was easily accessed and ordering was straightforward with the same customer agent, Layla. She was friendly, efficient and extremely helpful. A pleasure to do business with.
13 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Layla was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Perfect
Perfect. Absolute gem, answered questions quickly and assisted with placing order. Quick, efficient and hassle free.
21 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from our team was really professional, and that they helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Lily was very helpful and friendly.
20 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Christine,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Great service thus far
Great service thus far. I had the pleasure of dealing with Lily for my order, who was really helpful, knowledgeable and a delight to work with. Many thanks.
13 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Steve,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Great communication and very friendly…
Great communication and very friendly service
8 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Karen
Thank you for giving us your time to leave us a review. We appreciate you feedback and hope to see you again.
Kind regards
The UK Oak doors team
Great service from UK Oak Doors
Great service from UK Oak Doors: fast communication, very knowledgeable staff and effective follow up.
8 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi
Thank you for giving make the time to leave us a review. We appreciate the feedback towards our team. We do our absolute best to make sure we can assist where possible.
Kind regards
The UK Oak doors team
Bury doors
Lilly was able to answer my questions easily and efficiently. Very pleasant manner. Made parting with my cash very easy.
7 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Bernadette,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Excellent customer service
Excellent customer service. Very quick response to my query and changes to my order made in time to add to my scheduled delivery.
4 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Kelly
Thank you for giving us your time to leave us a review. We are glad we could help you.
Kind regards
The UK Oak doors team
Purchase of oak frames
Polite and efficient service from Lily. Also very knowledgable about the product. Let’s hope the product matches the service!
6 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Paul,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Fast ordering
Chat in person with Lily to help with my order - invaluable.
Thank you
5 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Paul,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Excellent customer service from Lily
Excellent customer service from Lily. Ordered alot of doors and hardware from this company previously and all have been perfect. Delivery and communication is also very good.
5 de novembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Andy,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Decisions made easy
It was Lilly in sales that made my experience great. Nothing was too much trouble and every comment helpful. Thank you.
30 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Alex,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need!
Kind Regards,
The Team at UK OAK DOORS
Excellent customer experience from…
Excellent customer experience from Kane, who was patient, knowledgeable, helpful and efficient
Thank you
30 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Anthony and Lynda,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Kane was really good, and that he helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
We had ordered skirting which we had…
We had ordered skirting which we had been told would mot be in stock for 5 weeks when we got there to pick up the door frame. The staff said they'd had some delivered we phoned oak doors and they said we could have it boom
4 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Craig,
Thank you for taking the time to leave us a great review, it's highly appreciated.
I am glad to hear that the service was really professional and helped you get everything you needed quicker than first thought!
Kind Regards,
The Team at UK OAK DOORS
Great Team
From initially speaking to Lily in sales, placing the order, making payment and receiving the delivery from two very helpful guys from Byeway, the whole process was faultless. I'm a returning customer who has bought 18 doors from UK Oak Doors and can recommend them.
24 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Peter,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need alongside Byeways having helpful delivery drivers!
Kind Regards,
The Team at UK OAK DOORS
Excellent service.Highly recommended
Friendly knowledgeable staff and simply process from quote to purchase.
25 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Malcolm,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Layla was really good, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Fantastic service from UK Oak Doors
Fantastic service from UK Oak Doors, All doors and hardware ordered from one place. Layla is an absolute credit to you, so helpful, a font of knowledge with the patience of a saint!
Thank you Layla and UK Oak Doors.
24 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mr J Skinner,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Layla could help with your purchase and shall pass on your kind words to her.
Spread the word.
Best Wishes
The team at UK Oak Doors
CAVEAT EMPTOR
CAVEAT EMPTOR:
Regretfully this company is selling "External" doors which are not fit for purpose and failed so badly within 2 months of fitting that they need replacing. Delivery also included faulty items which were replaced, albeit slowly.
- They are not suitable for exterior use
- They are not solid oak (the laminate is bubbling in numerous places)
The company is refusing to accept liability because of their warrantee exemption clause states the doors should not be used without an awning. Our doors are placed under a protruding roof which prevents the fitting of an awning. They are failing at the base, where an awning would not have helped.
We have spent £5,000 on the doors including the weather bars - sold as required "when your door is exposed to the weather". I have been in contact with the CS team for several weeks, but their refusal to take ownership of these poor quality doors has led to this review.
24 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hello,
Prior to installation, all customers receive our maintenance and care guide specifically for our Solid Oak External Doors. This guide includes essential instructions on how to protect the longevity and appearance of these products. As noted, you reviewed and agreed to these instructions, which outline the requirement of a protective porch or canopy with a minimum of 800mm coverage. This measure is particularly important for optimal performance, as it helps shield the natural product from direct exposure to the elements.
Our external doors must be stored, treated, and maintained according to specific guidelines to ensure that they deliver the durability and quality expected. Following these guidelines rigorously is necessary to activate the warranty. This information can be viewed via the link below, which is also available on each product page and can be provided through phone support.
https://www.ukoakdoors.co.uk/product-disclaimer
Unfortunately, if the agreed to instructions are not followed, it limits the extent to which we can assist. Adhering to the care guidelines is essential to achieve the best results and allows us to offer full support.
We would also like to clarify that, as discussed and advertised, our external doors are crafted from 100% solid oak, assembled using multiple pieces of solid oak bonded together for enhanced stability and strength. Further details on this construction method are available below.
https://www.ukoakdoors.co.uk/solid-oak-construction
Lastly, we apologise for the inconvenience caused by the damaged frame upon delivery in April. We understand how frustrating this can be. Our email correspondence shows a replacement was promptly ordered the next working day. We strive to resolve such issues swiftly to minimize any disruption to our customers.
Thank you for taking the time to provide us with feedback.
Sincerely,
The UK Oak Doors Customer Services Team
Excellent service
Excellent service and very knowledgeable.
Have bought from them before and the products are very well made.
Would recommend
24 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Ben,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need matching previous doors.
Kind Regards,
The Team at UK OAK DOORS
Cottage doors
Although rather expensive the doors and hardware I purchased are of a very high quality and have transformed the cottage!!
I also found the telephone staff more than helpful on each occasion I needed to call.
Will definitely recommend.
30 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Emma,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from the team was really knowledgeable and professional, and that they helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
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