Absolutely awful to deal with. We placed a big order for 13 doors, handles and hinges. Their quality control is awful, missing things from the order. Logistics even worse, took 3 months for everything... Ver mais
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Veja o que dizem as avaliações
All Stars For Layla! I have to say how incredible Layla has been. Circumstances have kept changing with our order of Oak doors and linings. She has had patience, understanding and excellent cu... Ver mais
A empresa respondeu
have not received my products yet so I can't speak for that but if it is anything like the customer service I received from Layla I will be very happy , thank you for all you help. what amazing sta... Ver mais
We are very pleased with the whole purchasing experience at UK Oak Doors. Firstly, we live close enough to the showroom in Hinckley to see the doors and immediately thought they looked smart and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Informações de contato
Unit 6, LE10 3BF, Hinckley, Reino Unido
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Super Easy Experience
Layla was super easy to deal with, and accommodated our requests no problem. Would definitely use again and specifically ask for Layla.
23 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Aaron,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
So glad Layla helped and accommodated you and your order.
Kind Regards
The Team At UK OAK DOORS
Very helpful and responsive
Very helpful and responsive when ordering high quality doors and accessories. Always a good and reliable service over many orders placed.
22 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Geoff,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at UK Oak Doors
Excellent customer service
Lily provided excellent service making sure the doors I ordered were an exact match to the ones I had previously had.
21 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Linton,
Thank you for taking the time to leave us a 5 star review, it's highly appreciated.
I am glad to hear that the service from Lily was really professional, and that she helped you get everything you need matching previous doors.
Kind Regards,
The Team at UK OAK DOORS
Great experience
Really helpful person on the phone helped me through the buying process. Very happy customer.
17 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Chris,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Unstuck…
This is the second time I have bought solid oak doors from the company. The first a few years ago were excellent quality.
Sadly the recent 4 doors purchased were not of the same quality with the fascia panels not attached correctly on 2 of the doors and required reattaching
22 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hello Howard,
Thank you for your feedback and for being a returning customer. We're sorry to hear that you are not fully satisfied with your recent order.
We take quality seriously and are committed to ensuring that our products meet the high standards our customers expect. We were not made aware of this issue before your review, but we would be happy to look into it further for you. If you could kindly contact our customer service team directly at support@ukoakdoors.co.uk or reply to the email we sent you, we would be more than happy to assist you in resolving the matter.
Thank you for bringing this to our attention, and we look forward to addressing your concerns.
Kind Regards
The UK Oak Doors Customer Service Team
They deliver damaged doors and don’t refund
These people deliver faulty products, take no responsibility and expect you to pay all delivery charges to send and return the door, which is a small fortune. Scammers
1 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Nigel,
We’re sorry to hear about your experience. Upon reviewing the situation, we found that the door was returned to us using your own chosen carrier, and unfortunately, it arrived to us damaged.
We want to assure you that we take great care in dispatching quality products and addressing any concerns raised.
However, when a return is arranged through a third-party carrier, any damages incurred during transit must be addressed with the carrier responsible for the return.
Kind regards,
UK Oak Doors Customer Service Team
A beautiful solid oak door
A beautiful solid oak door. No hesitation in recommending this product. I opted for the natural oiled pre-finish. So pleasing.
30 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Melvyn,
Thank you for taking the time to leave a review.
I am pleased we were able to help with your purchase and that you're happy with your items.
Kind Regards,
The team at UK Oak Doors
Excellent products and service
Superb customer service from Layla and team. Our oak doors are beautiful too. Would use again without hesitation.
15 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey M.O.
Thank you for taking the time to leave a review.
I am pleased to hear that the service from Lily and Layla was really knowledgeable and professional, and that they helped you get everything you need.
Kind Regards,
The team at UK Oak Doors
Very nice solid oak doors
Good showroom with every type of door available to view. Lily was friendly and knowledgeable. Doors now hung and look very good
31 de maio de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
The customer service and the quality of…
The customer service and the quality of the oak door I purchased was fantastic. I will definitely use them again.
13 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Emma,
Thank you for taking the time to leave a 5 star review.
I am pleased we were able to help with your purchase and that you're happy with your items.
Kind Regards,
The team at UK Oak Doors
Lovely quality doors.
24 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey,
Thank you for taking the time to leave a 5 star review.
I am glad we were able to help with your purchase and that you're happy with your items.
Kind Regards,
The team at UK Oak Doors
I highly recommend this company
I have bought 17 doors from UK Oak Doors, in 2 different styles, and I have been very, very pleased with the end product, which look beautiful in my house. The customer support is very responsive and helpful, and the delivery is quick and convenient too. I highly recommend this company.
14 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Thomas,
Thank you for taking the time to leave a review.
I am pleased we were able to help with your purchase and that you're happy with your items.
Kind Regards,
The team at UK Oak Doors
Resposta da UK Oak Doors
Hi David,
Thank you for taking the time to leave a review.
I am pleased William was able to help with your purchase of the 4 Oak Barn style doors.
The team at UK Oak Doros
Lily at UK Oak Doors couldn't have been…
Lily at UK Oak Doors couldn't have been more helpful, answering our questions, taking loads of photos to highlight products and generally being fantastic.
8 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Rufus,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Layla Baker
Layla was an absolute pleasure to speak to. Very helpful and completed my order quick and efficiently.
8 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Lindsey
Thank you for taking the time to leave a review.
I am pleased to hear that the service from Layla was really knowledgeable and professional, and that they helped you get everything you need.
Kind Regards,
The team at UK Oak Doors
All good until it came to delivery
All good until it came to delivery. Either UK Oak Doors or their transport operatives cannot read a simple instruction for delivery times. Most builders work 8.00am to 4.30pm Monday to Friday and expect deliveries to take place within that time frame.
12 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Andrew,
Thank you for taking the time to leave a review.
I am pleased we were able to help with your purchase, but I'm sorry that the delivery wasn't the best for you, we will take this advice back to our delivery teams.
Kind Regards,
The team at UK Oak Doors
Smooth transaction from start to finish…
Smooth transaction from start to finish quick delivery and quality products will definitely be using them again
25 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Phil,
Thank you for taking the time to leave a review.
I am glad we were able to help with your purchase and that you're pleased with your items.
Kind Regards,
The team at UK Oak Doors
Excellent quality
Much quicker delivery than anticipated. We were also pleasantly surprised with the quality of the doors.
14 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Jo and Frank,
Thank you for taking the time to leave a great review.
I am pleased we were able to help with your purchase and that you're happy with your items.
Kind Regards,
The team at UK Oak Doors
Excellent service throughout sale
2 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hello Mr Tully,
Thank you for taking the time to leave a 5 star review.
I am glad we were able to help with your purchase and that you're happy with your items.
Kind Regards,
The team at UK Oak Doors
Excellent quality door
Easy to order, excellent quality door.
2 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Steve,
Thank you for taking the time to leave a wonderful review.
I am pleased we were able to help with your purchase and that you're delighted with your item.
Kind Regards,
The team at UK Oak Doors
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