Absolutely awful to deal with. We placed a big order for 13 doors, handles and hinges. Their quality control is awful, missing things from the order. Logistics even worse, took 3 months for everything... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
All Stars For Layla! I have to say how incredible Layla has been. Circumstances have kept changing with our order of Oak doors and linings. She has had patience, understanding and excellent cu... Ver mais
A empresa respondeu
have not received my products yet so I can't speak for that but if it is anything like the customer service I received from Layla I will be very happy , thank you for all you help. what amazing sta... Ver mais
We are very pleased with the whole purchasing experience at UK Oak Doors. Firstly, we live close enough to the showroom in Hinckley to see the doors and immediately thought they looked smart and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Informações de contato
Unit 6, LE10 3BF, Hinckley, Reino Unido
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The doors came promptly
The doors came promptly. Excellent product. I had doors, hinges and handles. All superior quality. The only reason for losing one star is I’ve asked if the glass in the doors is safety glass. No reply received and no markings on the glass to make me think it is? Is that even legal with low glass in doors?
22 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Jane,
Thank you for taking the time to leave a wonderful review.
I am pleased we were able to help with your purchase, all of our glass is toughened safety glass.
Kind Regards,
The team at UK Oak Doors
Beautiful bespoke oak stable door
Beautiful bespoke oak stable door. Great quality and service. Will be probably replacing more and buying from these guys again :)
10 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Robert,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at UK Oak Doors
Great service and products
Great service and products, we love using this company so helpful
4 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Andrew,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Unbelievable quality for the price. The door is the same high standard as…
The door is the same high standard as others I purchased a couple of years ago and was fitted yesterday
3 de outubro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mr Hay,
It's always great to hear when our products are viewed at such a high standard!
We are so pleased to hear that you're happy with your order.
Spread the word.
Best Wishes
The team at UK Oak Doors
Delivery when we wanted it and superb…
Delivery when we wanted it and superb product on arrival
4 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Roger,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at UK Oak Doors
Efficiency in all aspects
Such efficient, friendly service. Needed to change date of delivery several times but this posed no problem to staff and it was arranged so efficiently. The delivery driver was also excellent, taking doors to garage. As an 80+ lady I so appreciated everything.
16 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Janet,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that we could help with your purchase and shall pass on your kind words.
Best Wishes
The team at UK Oak Doors
Great communication from start to…
Great communication from start to finish including the delivery company! Great quality products. Have used a couple of times now and wouldn’t hesitate to use again. Definitely recommend!
4 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Stephen,
Thank you for taking the time to leave such a great review.
I am very delighted to hear you are happy with your purchase, let us know if you need anything else in the future!
Spread the word!
The team at UK Oak Doors
Feedback
Service, door and delivery were great however the quality control was a little lacking. I know wood is natural however knots on the routered edges where it is hard to fill and decorate let it down.
15 de setembro de 2024
Avaliação não solicitada
A good experience.
Have bought doors from this company on several occasions. I have been very pleased with both the quality of products and of service. I consider the prices to be fair. It is good to deal with a company that one feels one can recommend to others.
1 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mark,
Thank you for taking the time to leave such a great review.
I am very pleased to hear you're happy with the quality of our products and you're a returning customer:)
Spread the word!
The team at UK Oak Doors
A real disaster
A real disaster. The skirting boards are two different colours.
No comments... a disgraceful experience.
Pity I can't attach the picture of the pieces of different colours and the invoice.
27 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hello,
Thank you for your feedback, and we are sorry to hear about your experience with your skirting boards.
We haven’t received any direct communication regarding this matter so far, and we would appreciate the opportunity to look into it further. Please send images of the skirting boards to support@ukoakdoors.co.uk, and our team will investigate and work towards a suitable solution for you.
We look forward to hearing from you soon.
Kind regards,
UK Oak Doors Customer Service Team
A positive ordering experience
The ordering experience was a positive one - William was very helpful getting me a quote for 15 doors and subsequently placing the order. The lead time was longer than I anticipated as we selected to get the doors pre-finished, and expected delivery falls in a week where we are away, however William said he would do his best to see if the finishing team could get the doors finished a week earlier or alternatively deliver a week later. We are yet to receive the doors so I cannot comment on quality or whether my requests around delivery have been followed.
13 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Penny,
Thank you for taking the time to leave such a great review.
I am very pleased to hear William was able to help with the purchase of the Mexicano Solid Oak Doors.
Spread the word!
The team at UK Oak Doors
Resposta da UK Oak Doors
Hey Sally,
Thank you for taking the time to leave us review, it's greatly appreciated.
I am pleased to hear that Kane was able to help, and kept his promise regarding the order.
Kind Regards,
The Team at UK OAK DOORS
Good product at good price
Good product at good price , all as described . Helpful and prompt ordering
23 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey David,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that we could help with your purchase.
Spread the word.
Best Wishes
The team at UK Oak Doors
Prompt and helpful
Prompt, helpful and informed.
Quite a lot of too and fro to get the order right. Team were quick to respond to my questions and we got there; genuinely seemed to care that the order was right for me.
12 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Kit,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
Layla was very helpful having to update…
Layla was very helpful having to update our quote a number of times following input from our Client
Great communication at all stages of understanding our product requirements and through to order placement
Thanks Layla -a credit to the company
19 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mark,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Layla was really knowledgeable and professional, and that she helped you get everything you need.
We hope you enjoy your Rustic oak barn doors!
Kind Regards,
The Team at UK OAK DOORS
UK Oak doors
Have used UK Oak doors now on numerous occasions - a great product and excellent customer service too.
16 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi David,
Thank you for taking the time to leave a great review!
I am very pleased to hear William was able to help you purchase the Rustic Oak Barn Door.
The team at UK Oak Doors
Kane was very knowledgeable and helpful…
Kane was very knowledgeable and helpful a really nice guy to deal with thank you :)
9 de setembro de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Nicola,
It's always great to hear when the team can help and make the process smooth.
We are so pleased to hear that Kane could help with your purchase and shall pass on your kind words to him.
Spread the word.
Best Wishes
The team at UK Oak Doors
The doors are great
The doors are great. It did not go to plan as per the original conversation and spec but they did try their best to rectify and corrected a wrongly specked door without question. Will use again . Thank you.
19 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Richard,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that even though the original plan didn't work out it was rectified, we're glad Lily could help with this!
Kind Regards,
The Team at UK OAK DOORS
Resposta da UK Oak Doors
Hi Jennifer,
Thank you for taking the time to leave us a review.
I am pleased to hear that William was able to assist you with the purchase of the Deanta Ely Mexicana doors.
The team at UK Oak Doors
Lily was first class
Lily was first class. She followed up an initial enquiry, phoning back on 2/3 occasions. She knew the product, helped me select my 9 doors and door furniture and coordinated everything. First class service great to deal with .... Thank you Lily!
28 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Kevin,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really knowledgeable and professional, and that she helped you get everything you need.
Kind Regards,
The Team at UK OAK DOORS
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.