Excellent service, Callum helped me over telephone, thank you. Delivered in just under 24hours Southampton to North Lanarkshire. (an unbelievable time). Well packaged, but a birthday present for 12/0... Ver mais
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Veja o que dizem as avaliações
We bought a Bohmer generator before Christmas. It started once then went bang and wouldn't start again - no spark. They promised to recover at their cost, and keep issuing collection paperwork (3 time... Ver mais
A empresa respondeu
Have had Wilks TX850 since last September only used a few times has fallen to bits. On 1st outing wheels buckled, repaired them ourselves. Since brining the machine out for Spring the petrol tank has... Ver mais
A empresa respondeu
Welder - MIG-200FI-16 (Richard Price) It's awesome, used it to weld some car panels and its equal to more expensive machines. Consistent wire feed and good overall quality. Arrived two days after o... Ver mais
Detalhes da empresa
- Fornecedor de Produtos de Limpeza
- Loja de acessórios para equipamentos automotivos
- Comércio de ferramentas
- Loja de equipamentos para soldagem
Escrito pela empresa
With our reputation for showcasing the best equipment in the industry, phenomenal brands such as Wilks-USA & Rhino Winch Co trust us to be their sole supplier. We're committed to sourcing high-quality products that you'll be proud to call your own.
Informações de contato
Nursling Industrial Estate, SO16 0YS, Southampton, Reino Unido
- 023 8064 2687
- support@unionmart.co.uk
- www.unionmart.co.uk
3,1
Bom
940 avaliações
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Issue with next day delivery
Issue with next day delivery. Emailed via their form and also called them. No replies from online forms. In a telephone call the colleague was very understanding and helpful. He said he would speak to managers and get back to me. He never did. I emailed again via form. Again no reply nearly one week on.
Ordering and the quality of product along with actually speaking with someone was good and would be 5 star. However contact after the sale has let the process down. What good is an online enquiry form, if no one answers.
An update, this morning I was contacted by Cameron at Union Mart and the issue was quickly resolved.
I judge a service on how they respond to mistakes and service delivery. As above I would have given 5 stars for order purchase product. I now would like to update to 5 stars for all parts of the service given the quick response and how they dealt with my issue. Thanks Cameron, thanks Union Mart.
9 de maio de 2023
Resposta da Union Mart Ltd
Hello Mr McCulloch
We sincerely apologize for the inconvenience you experienced with your next day delivery service. We do ship either same day or the following day but because of the bank holiday the delivery was delayed by the courier which we have no control over.
We understand the frustration caused by the lack of response to your emails and the delay in resolving your issue. We appreciate your positive feedback regarding the ordering process, product quality, and your interaction with our colleague over the phone. We take pride in delivering excellent service and are glad to hear that these aspects met your expectations.
However, we acknowledge that the breakdown in communication after your purchase has tarnished your overall experience. We deeply regret that our online forms did not receive prompt replies, which resulted in a delay of nearly one week. This is certainly not the level of service we strive to provide to our valued customers.
I can see our customer service supervisor is in contact with you and has resolved this for you now, If you need any future assistance please let us know we are always happy to help.
Many Thanks
Union Mart
I had problems with the first pressure…
I had problems with the first pressure washer sent out
But all was put right thanks to Cameron Angell
👍
17 de abril de 2023
Avaliação não solicitada
Resposta da Union Mart Ltd
Hello Mr Freeman,
We would like to sincerely apologize for the inconvenience you experienced with the first pressure washer you received. We understand how frustrating it can be when products do not meet your expectations upon arrival. However, we are delighted to hear that Cameron Angell was able to resolve the issue and ensure your satisfaction.
At our company, we strive to provide exceptional products and top-notch customer service. It is regrettable that you encountered problems with the initial pressure washer, but we are committed to rectifying such situations promptly and effectively. We take pride in our dedicated team members like Cameron Angell, who go above and beyond to address any concerns and ensure that our customers' needs are met.
Your feedback is invaluable to us as it helps us identify areas where we can improve our products and services. Rest assured that we will thoroughly investigate the issue with the first pressure washer to prevent similar occurrences in the future. We appreciate your patience and understanding throughout this process.
We would like to thank you for bringing this matter to our attention and giving us the opportunity to make it right. Should you have any further questions or require any assistance, please do not hesitate to reach out to us. We remain committed to delivering exceptional products and outstanding customer support.
Many Thanks
Union Mart
Good communication and speedy delivery
Good communication and speedy delivery. Would use again
I’ve gone for 4 starts over 5 as I one of the items I ordered went out of stock as I was waiting on a pre order - the fact I had paid for it I would have expected them to reserve it for me
20 de abril de 2023
Resposta da Union Mart Ltd
Hello Mr Dick
Thank you for taking the time to share your feedback with us. We are pleased to hear that you were happy with our communication and speedy delivery. We strive to provide the best possible service to our customers and it's always great to hear when we have succeeded in doing so.
Regarding the issue with the out of stock item, we apologize for any inconvenience caused. We understand that it can be frustrating when an item goes out of stock, especially if it was part of a pre-order. We always try our best to fulfill pre-orders as soon as possible, but sometimes unexpected circumstances can arise which are out of our control.
We appreciate your feedback and will take it on board to ensure that we improve our processes going forward. We value your custom and look forward to you coming back in the future.
Many Thanks
Union Mart
Have had Wilks TX850 since last…
Have had Wilks TX850 since last September only used a few times has fallen to bits. On 1st outing wheels buckled, repaired them ourselves. Since brining the machine out for Spring the petrol tank has repeatedly come loose, the exhaust keeps falling off and the pressure adjuster blew off, which could cause major injury with the force of the blast. Union Mart unhelpful would like a refund but they have uplifted for repair or replace. Machine is not fit for purpose . Have contacted consumer advice and have referred to trading standards. AVOID at all costs
EDIT: received a call from Customer service manager, offered full refund
11 de maio de 2023
Avaliação não solicitada
Resposta da Union Mart Ltd
Hello Mrs Corcoran
We are sorry to hear about the negative experience you have had with our product, the Wilks TX850, and we understand the frustration and inconvenience this may have caused you.
We take all customer complaints very seriously, and we are committed to ensuring that our products meet the highest standards of quality and reliability. We are sorry that this was not the case with your machine.
Our team has been made aware of the issues you have encountered and we are currently investigating them thoroughly. We would like to assure you that we will take all necessary steps to ensure that these issues are addressed and resolved as quickly as possible.
Many Thanks
Union Mart
Five star delivery, Excellent service.
Excellent service, Callum helped me over telephone, thank you. Delivered in just under 24hours Southampton to North Lanarkshire. (an unbelievable time). Well packaged, but a birthday present for 12/05/2023. Will write a review when my son opens it on his birthday.
Thanks Union Mart Ltd. Davy Macfarlane.
2 de maio de 2023
Resposta da Union Mart Ltd
Hello Mr Macfarlane,
Thank you for taking the time to leave such a wonderful review of our company, Union Mart Ltd. We are delighted to hear that you had an excellent experience with our service and that Callum was able to assist you efficiently over the telephone.
We are thrilled to hear that your package arrived quickly and was well packaged. Our team takes great care in ensuring that all our products are shipped in a timely and secure manner, and we are pleased to hear that this was reflected in your experience.
Thank you again for your review and we look forward to hearing from you after your son's birthday.
Many Thanks
Union Mart
Ottima assistenza post vendita
Nel 2022 ho acquistato un'idropulitrice.
Sempre gentili, presenti e disponibili ad inviare eventuali pezzi di ricambio.
Nel 2023 per un problema non risolvibile, il prodotto è stato ritirato a loro spese.
Purtroppo l'attrezzatura non era riparabile e mi è stato emesso un rimborso totale.
Grazie
13 de abril de 2023
Avaliação não solicitada
Resposta da Union Mart Ltd
Good Morning Christian
We are very sorry to hear you have had this problem with your refund.
I have passed this over to our customer service supervisor to look into and resolve, he will be in contact with you shortly.
Please rest assured we will get this resolved for you.
Many Thanks
Union Mart
Fast delivery
27 de abril de 2023
Resposta da Union Mart Ltd
We are thrilled to receive your positive feedback regarding the delivery speed of our services. As a company, we take great pride in providing exceptional customer service.
We appreciate your business and the trust you have placed in us. If you have any questions or concerns, please do not hesitate to reach out to our customer support team, who are always ready to assist you. Once again, thank you for your feedback, and we look forward to serving you again in the future.
Many Thanks
Cameron
Perfect service from start to finish
25 de abril de 2023
Resposta da Union Mart Ltd
Hello Stuart
Thank you for taking the time out of your day to leave this review of our company's services! We are thrilled to hear that your experience with us was perfect from start to finish.
At Union Mart, we strive to provide exceptional service to all of our customers, and we're glad that we were able to meet your expectations. We believe that customer satisfaction is the key to our success, and we're pleased to know that we were able to deliver on that promise.
We look forward to continuing to serve you and exceed your expectations in the future.
Many Thanks
Union Mart
Great company
Great company, easy to deal with and knowledgeable. Pressure washer is great to use, easy to assemble
17 de abril de 2023
Resposta da Union Mart Ltd
Hello Marcus
Thank you for taking the time to leave a positive review of our company and pressure washer. We are thrilled to hear that you found our team to be easy to deal with and knowledgeable, and that you had a great experience using our pressure washer.
We take pride in providing our customers with high-quality products that are easy to assemble and use, and it's great to hear that you found our pressure washer to be just that.
We appreciate your business and look forward to continuing to provide you with excellent products and service in the future.
Many Thanks
Union Mart
Great jet wash and a great find, and so powerful and yet so compact.
This jet-wash by Norse SK90, genuinely is the best jet-wash I have ever owned. By comparison, my old jet-washes were so tiring and awkward to setup, and the thick hose on these old jet-washes, although long, were made of material that was so stiff, that it felt as if I was trying to untangle a long metal pipe.
Then by sheer luck found this one by Norse, SK90, 1900PSI, 131BAR, 1800W, packed with power, and half the size of the bulky heavy jet-wash products.
This NORSE SK90 has many extra features, the one I so like is the fact that you don't have to use an annoying long hose to a tap, (which adds to more tangling between cables and pipes and hoses), as supplied with the Norse is 10 feet of hose which can go into a bucket next to you filled with water, and this will last ages. (You do have the simple option to attach the NORSE to a normal water outlet,
but the method of using a bucket is so much easier, and much less frustration trying to the jet-wash with long cables long hoses.
The actual main jet-wash hose with the attachments is made of a softer material, just as strong, so no annoying 'trying to untangle' thick non bendy main hoses. The range of items included with this is amazing, including two brushes (one is rotary), and lots of great attachments for different types of spray. This item really is worth the extra few pounds compared to the old systems, and still very very very affordable, and thank you so much to Union Mart Ltd who have sent me an extra part for this Norsk SK90 Jet Washer.
19 de abril de 2023
Avaliação não solicitada
Resposta da Union Mart Ltd
Good Afternoon Andy
I am very sorry to hear you have had this problem with the turbo nozzle and for the delay in the response.
Our customer service supervisor has tried to call you today on the number you have given on your Amazon order to get this resolved for you but there was no answer.
We have made an order for a new nozzle to be dispatched to you, this will be sent out on Tuesday due to the bank holiday. We will try to call you again later.
Many Thanks
Cameron
The jet wash is 💯 Quality
The jet wash is 💯 Starts
first pull + strong!
If you looking for a good quality machine I highly recommend buying this make and model.
You don’t have to spend hundreds on HONDA engines and this product is probably more reliable.
Thanks
17 de abril de 2023
Resposta da Union Mart Ltd
Hello Stuart
Thank you for your positive review of our jet wash!
We're glad to hear that the machine starts on the first pull and delivers strong performance. We take pride in offering a high-quality product that provides reliable results. We appreciate your recommendation of our make and model to others who may be in the market for a reliable jet wash. Thank you for choosing our product and sharing your satisfaction with others!
Many Thanks
Union Mart
Item as described and fast delivery
10 de abril de 2023
Resposta da Union Mart Ltd
Hello Mark
Thank you for your feedback on your recent purchase. We're glad to hear that the item was as described and that the delivery was fast.
As a company, we take pride in providing accurate product descriptions and efficient shipping to ensure customer satisfaction. Your positive review is a great motivation for our team to continue delivering excellent service.
If you have any further questions or concerns, please feel free to contact our customer support team. Thank you for choosing us as your trusted provider, and we look forward to serving you again in the future.
Best regards
Union Mart
It's a very good winch.
I got the winch very Quickly. The notice is very clear, in many langage.
12 de abril de 2023
Resposta da Union Mart Ltd
Hello Yves
Thank you for sharing your feedback with us! We are thrilled to hear that you received the winch quickly and that the notice was clear, even in multiple languages. We aim to provide efficient and effective communication to ensure a smooth experience for our customers. If you have any further questions or need any assistance, please feel free to reach out to us. We appreciate your support and look forward to serving you again in the future!
Thank you
Union Mart
Resposta da Union Mart Ltd
Hello Ruth
Thank you for taking the time to leave feedback! We are delighted to hear that you found our service quick and efficient, and that our communication was good. We strive to provide top-notch customer service and ensure a smooth experience for our valued customers. If you have any further feedback or need any assistance in the future, please don't hesitate to reach out to us. We appreciate your business and are always here to help!
Many Thanks
Union mart
Prompt delivery and great service .
Prompt delivery and great service .
Machine works nicely
4 de abril de 2023
Resposta da Union Mart Ltd
Hello Calin
Thank you for your feedback! We are thrilled to hear that you received prompt delivery and experienced great service from us. We take pride in providing excellent customer service. We are also glad to hear that the machine is working nicely for you. If you have any further questions or need additional assistance, please don't hesitate to contact us. We appreciate your business and look forward to serving you again in the future.
Many Thanks
Union Mart
Issue resolved after complaining
Bought wilks rx545 jet washer from union mart in feb 2021. Have used it only 3 times due to ill health. When came to use it in March, the gun was spurting water. Contacted union mart, they said that they don’t have replacement guns at present, but to buy a (their recommended) replacement and they would refund. An email was then sent with details of the recommendation however they changed their view and said that they wouldn’t pay for a replacement (out of guarantee .. fair enough).
Ordered recommended replacement (all the way from Slovakia), but doesn’t fit .. contacted union mart who basically said there’s nothing they can do, and they still don’t know when replacement guns will be in. Contacted their complaints department by email, but they haven’t had the courtesy to reply or suggest a way forward.
Steer clear of these as they can’t fulfil aftercare obligations and give incorrect advice.
I have now had to research and source a coupler at further cost, otherwise I’m left with a useless jet washer.
Update: 19/4
Cameron from union mart reached out and explained that emails haven’t been getting through properly. He apologised and refunded the cost of the coupler along with a gogw which was most appreciated. Rating updated to reflect outcome.
27 de março de 2023
Avaliação não solicitada
Resposta da Union Mart Ltd
Hello Mr Smith
Thank you for leaving us this feedback today and please accept our sincere apologies for the level of service given to you by our customer service team. This is not the level we strive t give and expect our customers to be treated better.
We can see our customer service supervisor has been in contact with you and you are in the middle of resolving this problem, please do not let this experience deter you from contacting us again should you need any assistance.
Many Thanks
Union Mart
Excellent telephone support from…
Excellent telephone support from knowledgeable, friendly and helpful customer support. Supplied required part in 24 hours.
29 de março de 2023
Resposta da Union Mart Ltd
Hello Toby
Thank you for taking the time to share your positive experience with our telephone customer support team. We are thrilled to hear that our representatives were knowledgeable, friendly, and helpful in assisting you with your needs. Our team strives to provide excellent customer service and we are pleased that we were able to meet your expectations.
We are also delighted to hear that you received the required part within 24 hours of contacting us. Our company prides itself on providing efficient and timely service to our customers, and we are glad that we were able to deliver on this promise for you.
Once again, thank you for your feedback and for choosing our company for your needs. We look forward to serving you again in the future.
Many Thanks
Union Mart
Resposta da Union Mart Ltd
Good Morning Tony
Thank you for taking the time to write a positive review of our company. We're thrilled to hear that you had a great experience with us and that the ordering process was easy for you. We pride ourselves on providing excellent service to our customers, and we're glad to know that we were able to meet your expectations.
We also appreciate your feedback about our fast delivery service. We understand that timely delivery is important to our customers, and we work hard to ensure that all orders are processed and shipped as quickly as possible.
Once again, thank you for your positive review, and we look forward to serving you again in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.
Many Thanks
Union Mart
Rivenditore ok
20 de março de 2023
Resposta da Union Mart Ltd
Hello Luca
Thank you so much for the feedback, we are glad to see you are happy with the service you recevied.
If you need any future assistance please let us know and we will be happy to assist you again.
Many Thanks
Union Mart
I bought a Wilks R525X pressure washer…
I bought a Wilks R525X pressure washer through Amazon two years ago via there Amazon Shop.
During this time it has failed twice and been sent back for repair.
The gun has now broken and they have no parts.
Do not but a Wilks Pressure Washer as they are very poor quality.
22 de março de 2023
Avaliação não solicitada
Resposta da Union Mart Ltd
Hello Mr Braithwite
Thank you for taking the time to provide feedback on your experience with our Wilks R525X pressure washer. We apologize for any inconvenience caused by the issues you have encountered with the product.
We take customer satisfaction very seriously and would like to assure you that we stand behind the quality of our products. We understand that you have experienced several faults with the pressure washer and have had to send it back for repair twice. We regret that you have had to go through this and appreciate your patience throughout this process.
Regarding the current issue with the gun, we are sorry to hear that there are no parts available. We would like to investigate this further and offer a solution to the problem so our customer service supervisor will be in contact with you shortly to offer a resolution.
We would like to take this opportunity to assure you that we are committed to providing high-quality products and excellent customer service. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Kind Regards
UnionMart
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