The only reason you didn’t get 5 stars is because 1 of the 2 bracelets I gifted was supposed to be yellow gold (the other was correctly silver) and white gold was delivered.
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Veja o que dizem as avaliações
Perfect jewelry for gifts for my three daughters! Although their sense of style is each very different, Vassias has the perfect pieces to tickle their fancies. The Hug Rings are a marvelous gift for m... Ver mais
A empresa respondeu
Malachite rings purchased. Rings were advertised as 925 sterling silver, no 925 hall mark on ring. The ring is silver plated so will discolour with wear. Trading standards are not being followed here... Ver mais
A empresa respondeu
My experience with Vassias was an overall positive one. The only reason I didn't give 5 stars is because nobody, or company is perfect, however oi had no problems at all. Ordering and delivery went s... Ver mais
A empresa respondeu
3,3
Bom
194 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Perfect Packaging
You must know that I am wearing one of the new sets of “huggy” earrings, today! They came perfectly packaged along with the others that I bought. I am pleased to say that I have received MANY compliments on ALL of my purchases…I will be back!
10 de janeiro de 2025
Resposta da Vassias
Wow! That absolutely made our day! 😊 We’re so happy to hear that you’re enjoying your new huggy earrings and that they arrived perfectly packaged. And all those compliments? Well deserved! ✨
Thank you for your kind words and for being such a wonderful customer. We can’t wait to have you back for more beautiful finds! 💕
The rings are are amazing and…
The rings are are amazing and absolutely beautiful I love them
5 de janeiro de 2025
I never received my earrings
I never received my earrings. The delivery company says they delivered them I never got them. So either they went to another address or were stolen. Since you use the same company I’ll never order from you again.
28 de dezembro de 2024
Resposta da Vassias
We're truly sorry to hear that you haven't received your earrings. We understand how frustrating this must be, and we sincerely apologize for the inconvenience. We have sent you an email to help resolve this matter as quickly as possible. Please check your inbox (and spam/junk folder just in case) and let us know if you need any further assistance.
Disappointed 😔
I bought a bracelet as a present for my daughter who is in her late 40s
But was disappointed to find it was very small , looks like a child’s bracelet..
it’s very pretty , but very deceiving with size !
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Vassias
Thank you for sharing your feedback with us, Brenda. We’re truly sorry to hear that the bracelet didn’t meet your expectations in terms of size, and we completely understand how important it is for a gift to be just right.
We’ve reached out to you via email to assist you further and find a suitable resolution. Please rest assured that we’re here to make things right for you.
Very reliable and excellent value for…
Very reliable and excellent value for money I was really satisfied with my purchase
25 de novembro de 2024
Resposta da Vassias
Thank you so much for taking the time to share your experience! We're thrilled to hear that you found your purchase to be reliable and excellent value for money. Your satisfaction means the world to us, and it’s wonderful to know that we met your expectations.
First class service
First class service and quality product. Would recommend to anyone..
21 de novembro de 2024
Resposta da Vassias
Thank you so much for your kind words and fantastic review! We're thrilled to hear that you're happy with both the service and the quality of our product. Your recommendation means the world to us, and it truly motivates us to keep delivering excellent experiences.
Resposta da Vassias
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration with the delivery time and the product. We strive to provide better service and quality, and your comments help us improve. Please feel free to reach out to our support team so we can address your concerns directly.
No response
Ive purchased a bracelet but it is so small. It's a shame as its so lovely. However, I have emailed to ask to return it but have had no response back ,at all!
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Vassias
Thank you for sharing your feedback, and we’re so sorry to hear about the sizing issue with your bracelet. We’ve sent you an email regarding this matter and would love to get this resolved for you as soon as possible. Please check your inbox (and spam folder just in case), or feel free to reach out again. We're here to help!
Resposta da Vassias
Thank you for the kind words, Wendy!
Resposta da Vassias
Thank you for the nice feedback, Paul. We appreciate it.
Order wrong again!
I recently wrote a review of not receiving the 3 grandaughter angel wing necklaces. I can confirm that today I received them but the grandaughter message that was suppose to be with them was not in the package. As I stated before, my husband is dying of cancer and wanted to give these to his grandaughters as one final gift. He picked this particular necklace because it had the message to his grandaughters. I have contacted Vassias again. Unfortunately I will have to return the necklaces if we cannot get the messages. This company really needs to access their shipping department.
26 de novembro de 2024
Avaliação não solicitada
Bought a ring for my granddaughter it…
Bought a ring for my granddaughter it made her finger green won't buy from these again
25 de setembro de 2024
Resposta da Vassias
Thank you for reaching out Barbara, and we’re truly sorry to hear about your experience with the ring. We’d love to help make this right. I've forwarded your email to our support team, and they will be in touch shortly to assist you with a resolution.
I saw a bracelet on Facebook which was…
I saw a bracelet on Facebook which was lovely and perfect for my daughter in law. I bought it as a Christmas gift and when it arrived it was beautiful. Really easy to order and had lots of other lovely jewellery which I will definitely order in the future.
20 de setembro de 2024
Resposta da Vassias
Thank you so much for your lovely feedback, Linda! We're thrilled to hear that you found the perfect gift for your daughter-in-law and had an easy ordering experience.
Resposta da Vassias
Thank you so much for your kind feedback, Amanda! We're thrilled to hear that you found our ordering process easy and delivery quick. It’s our goal to make every experience smooth and enjoyable, and your words let us know we're on the right track. We look forward to serving you again soon!
I tried to get in touch by email as I…
I tried to get in touch by email as I have ordered the gold daughter braclet and I have not been given any order nos or tracking nos . There is no phone number . The email that they have given just keeps bouncing back . I will never buy anything like this again Lesley Stone
17 de outubro de 2024
Avaliação não solicitada
Resposta da Vassias
Thank you for bringing this to our attention, Lesley! We sincerely apologize for the inconvenience you've experienced with your order and the communication issues. We have attempted to reach out to you via WhatsApp, as it appears we don't have your email address listed in our system. We understand how frustrating this must be, and we’re committed to making things right. Please check your WhatsApp messages, and we’ll work to resolve the issue as quickly as possible.
i ORDERED A RING MONTHS AGO AND HAVE…
i ORDERED A RING MONTHS AGO AND HAVE NOT RECIEVED. YOU OFFER NO PHONE NUMBER
26 de agosto de 2024
Resposta da Vassias
We’re sorry to hear you haven’t received your ring,Thomas. We wanted to let you know that we’ve sent you an email to address your concerns and resolve the issue as quickly as possible.
The item I received is faulty
Think they blocked me! No refund!
Emails bounce back
The item I received is faulty! Their emails bounce back - no contact number no way to return
It’s a scam
Don’t buy!
Furthermore the response they posted is false!! They may email you but you can’t email back !! Scam!!!!
Despite the claim they fixed their email problem, they still bounce back. Asking for a refund and nothing has happened
A week later now, still no refund.. very sad to be dealt with like this- appalling
7 de outubro de 2024
Avaliação não solicitada
Resposta da Vassias
We sincerely apologize for the issues you've experienced. Please rest assured that we have been receiving your emails and replying to them, and we've just sent another email today to assist you further. Our email system is functioning properly, so kindly check your inbox or spam folder.
We are committed to resolving this quickly. Thank you for your patience, and we look forward to resolving this for you.
i made a mistake ordered two by…
i made a mistake ordered two by mistake. THEY REMOVED IT AND I WAS PLEASED!! ALSO BRACELET LOOKS VERY NICE.
15 de julho de 2024
Resposta da Vassias
Thank you for your kind words, Joy! 😊 We're glad we could quickly resolve the ordering mistake for you and that you're pleased with the bracelet. Your satisfaction means a lot to us! If you need anything else, we're here to help. Enjoy your new bracelet!
Special piece of jewellery for special…
Special piece of jewellery for special reason.
6 de junho de 2024
Had a small issue but it was quickly &…
Had a small issue but it was quickly & efficiently dealt with !
1 de junho de 2024
Resposta da Vassias
Thank you for your feedback, Philip! We're glad to hear that your issue was resolved quickly and efficiently. Your satisfaction is our priority, and we appreciate your support. If you need anything else, please don't hesitate to reach out.
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