Waited on a stethoscope. Delayed by 2 weeks but customer service team were great at responding to my queries and updates given. When the stethoscope finally arrived - exactly what was wanted, engrave... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Wish I'd looked at reviews before purchasing. 10 days so far and no delivery. I own several online businesses, and this is just shocking wait times; it must have been sent with a carrier Pidgeon.
A empresa respondeu
I placed an order, has never arrived. Contacted this company numerous times with no response. So no order and no refund. Absolute scam! Avoid!
First time ordering and we got Tristel Duo, Welch Allyn diagnostic set and IV caths. All came together, no damage, no fuss. Clear labelling, good dates, and super easy to track delivery. Honestly, Ste... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Artigos Hospitalares
- também em
- Centro médico
- Fabricante de Equipamentos médicos
- Fornecedor de Equipamentos médicos
- Grupo médico
- Serviços médicos municipais
Escrito pela empresa
Vena Cava is a UK-based supplier of high-quality medical equipment, clinical consumables, and healthcare essentials, serving NHS organisations, private clinics, care homes, universities, and individual healthcare professionals. Built with a strong focus on reliability, efficiency, and value, we aim to simplify the sourcing of medical supplies for professionals who need dependable products without delays or complications. Our product range covers everything from diagnostic equipment and stethoscopes to infection control products, medical furniture, and everyday clinical consumables. We work closely with trusted manufacturers and recognised healthcare brands to ensure that every product we supply meets strict quality and performance standards expected in modern clinical environments. At Vena Cava, we understand that timely delivery and clear communication are critical in healthcare. That’s why we prioritise fast dispatch, transparent order updates, and responsive customer support. Whether you are placing a routine order or sourcing specialised equipment, our goal is to make the process seamless and stress-free. We are continuously expanding our catalogue and improving our service to meet the evolving needs of the healthcare sector. With a growing customer base across the UK, Vena Cava is committed to becoming a trusted long-term partner for medical procurement. Explore our full range at www.venacava.co.uk and discover a smarter way to source medical supplies.
Informações de contato
20 Wenlock Road, N1 7GU, London, Reino Unido
- +442080583531
- contact@venacava.co.uk
- www.venacava.co.uk
2,8
Bom
60 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Daisygrip tourniqet = small change, big diff
Didn't think a tourniqet could make much difference but Daisygrip is actually brilliant. Reusable, soft, and just feels better for patients. Everyone in the team prefers it now. Sterling had it in stock and it arrived fast. Will order again soon.
3 de junho de 2025
Avaliação não solicitada
Resposta da Vena Cava
We’re so glad to hear how much of a difference the Daisygrip tourniquet has made for you and your team! It really is a clever design — reusable, soft, and much more comfortable for patients. We’re delighted you had a smooth experience ordering from us and that it arrived quickly.
Thank you for your support — we look forward to your next order!
Introcan IVs arrived right on time
Ordered 22G Introcan Safety 3 IV catheters and needed them quick. Sterling came through, arrived next morning and everything looked spot on. Boxes were fresh and intact. Def using them again for supplies.
19 de junho de 2025
Avaliação não solicitada
Resposta da Vena Cava
We’re glad your 22G Introcan Safety 3 IV catheters arrived quickly and in perfect condition! Thanks for your support — we look forward to supplying you again soon.
Avoid at all costs!!!!
Avoid at all costs, very unprofessional company. I ordered some filer syringes and they never turned up, no response to emails at all, when I finally got through on the phone the chap on the other end who sounded like he was disinterested said they would send the order out 8 weeks after the original order date. Funnily enough this hasn’t turned up and no response to a request for a refund??? They have literally stolen my money!! Will take this to the trading standards to try and stop this happening to more people. Order #2532
16 de junho de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand your frustration and sincerely apologise for the delay and lack of communication regarding your order. Please rest assured that a full refund for Order #2532 has now been issued.
We take these matters seriously and are currently reviewing our processes to ensure this does not happen again.
GS600 minor light good gear!
Bought the Welch Allyn GS600 minor procedure light and honestly it's excellent. Bright, stable, easy to wheel around. Sterling handled the order properly, even gave us a quick ring after it shipped to check in. Very professional.
13 de março de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you for your fantastic feedback! We’re delighted to hear that the Welch Allyn GS600 minor procedure light is meeting your expectations — bright, stable, and easy to move around. It’s great to know our ordering process and follow-up added to your positive experience.
We truly appreciate your support and look forward to assisting you with any future needs.
I ordered stethoscope 10days ago but no…
I ordered stethoscope 10days ago but no delivery and now not attending any calls.Its mentally tiring.I think anyone should avoid them.
12 de junho de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you for your message. We’ve requested your order number so we can investigate this further, but we haven’t received it yet. Once we have the details, we’ll be able to resolve the issue promptly.
New go-to supplier 💯
First time ordering and we got Tristel Duo, Welch Allyn diagnostic set and IV caths. All came together, no damage, no fuss. Clear labelling, good dates, and super easy to track delivery. Honestly, Sterling Medical nailed it.
8 de maio de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you so much for your kind words! We're thrilled to hear your first order went smoothly and that everything arrived in perfect condition. We take pride in providing reliable service, clear labelling, and up-to-date stock — so it’s great to know we hit the mark. Looking forward to supporting you again soon!
Stay away from this company
Stay away from the company , I placed an order 2658 and never received, I tried to call like x10 times and nobody answer. No contact by whatsapp and nobody reply to customer service email. STAY AWAY !!
6 de junho de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you for reaching out, and please accept our sincere apologies for the inconvenience and frustration caused by your recent experience with us.
We understand how disappointing it must have been not to receive your order and not being able to reach us despite multiple attempts. This is certainly not the level of service we aim to provide, and we are truly sorry for the trouble.
Please be assured that a full refund has now been issued for Order #2658. You should see the amount reflected in your account shortly, depending on your bank’s processing time.
We’re currently reviewing what went wrong in this instance and taking steps to improve our customer service response times. Your feedback is valuable, and we appreciate you bringing this to our attention.
Terrible Company with Terrible…
Terrible Company with Terrible communications.
29 de maio de 2025
Avaliação não solicitada
Resposta da Vena Cava
We're really sorry to hear about your experience. We'd like to look into this further and make things right. Could you please share your order number so we can investigate and assist you as soon as possible?
Immaculate customer service
Immaculate customer service, even on a Bank Holiday.
6 de maio de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you, Val, for your wonderful feedback. At Sterling Medical, we’re committed to supporting our customers whenever they need us—even on Bank Holidays. We're so pleased we could be there for you!
Blood tubes
Awful. Customer service non existent. Never received my order. Waited to supposed delivery date and nothing received, so I call, they said they would call me back, they never did! So I emailed and they just said logistical issues. Jokes. Avoid this company. I now have a client and no tubes, despite placing order weeks ago. Not a good experience at all.
14 de abril de 2025
Avaliação não solicitada
Resposta da Vena Cava
We're really sorry to hear about your experience. We understand how frustrating it must have been not to receive your order on time and then not get the support you needed—especially when you were depending on it for your client.
This is not the level of service we aim to provide, and we’re currently reviewing what went wrong in this instance. We’ve also taken steps internally to ensure better communication and faster resolution going forward.
We truly apologise for the inconvenience caused and appreciate you taking the time to share your feedback.
I ordered the VACUETTE® Quickshield…
I ordered the VACUETTE® Quickshield Safety Tube Holders from Sterling Medical and was really impressed. The product is well-designed — the rotating safety shield makes it easy to use and adds an extra layer of protection without changing the usual technique. Ordering was simple, delivery was quick, and customer service was responsive. Great experience overall, will definitely use them again.
20 de março de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with the VACUETTE® Quickshield Safety Tube Holders and that you found the ordering process smooth and the delivery quick. It's great to know the design met your expectations and that our customer service team was able to support you. We truly appreciate your feedback and look forward to serving you again soon!
Great experience – would definitely recommend!
I’ve ordered from Sterling Medical a few times now and every time it’s been a smooth, hassle-free experience. The website is easy to use, the products are good quality, and delivery is always fast. What really stood out to me was their customer service – I had a quick question before placing my first order and they got back to me really quickly and were super helpful. Overall, I’ve been really happy with everything and will definitely keep ordering from them. It’s nice to find a company you can rely on!
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you so much for your kind words and continued support! We're absolutely delighted to hear that you've had a smooth and hassle-free experience with us each time. It's great to know that our website, product quality, and speedy delivery have all met your expectations. We’re especially happy to hear that our customer service stood out – we’re always here to help and it means a lot to know it made a difference. Looking forward to serving you again soon – thanks for being a valued customer!
Exceptional customer support
Let me tell you about my experience. I had an issue with an order, and their customer service team was amazingg. They resolved my problem quickly and were super friendly throughout. It's rare to find such dedicated support these days. Kudos to the team!
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Vena Cava
Thank you so much for sharing your experience! We're really sorry to hear there was an issue with your order, but we're thrilled that our customer service team could turn it around for you quickly and with a smile. Your kind words mean a lot to us – we truly care about our customers and it’s wonderful to hear that it shows. We'll make sure to pass your kudos on to the team – they’ll be so happy to hear it!
Items not sent
Ordered some items on the 12 March, no notification to say the items have been shipped, estimated delivery date was last week and haven’t heard anything. Tried phone lines with no answer and emailing with no response. Unsure if the company is legitimate?
12 de março de 2025
Avaliação não solicitada
Resposta da Vena Cava
Dear Jessica,
Apologies for the delay in responding. Your order was processed earlier today, and here is your tracking number: TQ753369508GB. Please note that you will receive your items in two separate shipments.
We sincerely apologize for the delay; we were awaiting shipment, which caused an unexpected delay in dispatching your order. We understand your frustration and appreciate your patience.
If you need any further assistance, please don’t hesitate to reach out.
Missing order…
Unfortunately my order from Feb 18th has still not arrived 4 weeks later. Order number #2014. Delays happen and I understand this but I have had no response despite multiple emails to customer services. I’m feeling frustrated.
7 de março de 2025
Avaliação não solicitada
Resposta da Vena Cava
Dear Caroline,
I’m really sorry to hear that your order has not arrived, and I completely understand your frustration. After checking our records, it appears that the order has been lost in transit. We are currently looking into this and will provide you with an update as soon as possible.
I truly appreciate your patience, and we’ll do our best to resolve this quickly.
Missing product
I’ve ordered a product from you and not received it
you gave me a Royal Mail tracking number it did not track item
very poor emailed and called service centre for response and refund,as I assume the product has been lost or never sent no reply still waiting as I would just like my money to be refunded very very poor company
Review edit Sat 1 feb thank you for reply but shouldn’t have to put my poor experience on trust pilot to get a response from company
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Vena Cava
Dear Kerry,
We sincerely apologize for the inconvenience you’ve faced. After investigating your order, it appears that Royal Mail misplaced the package, which is why the tracking number did not update correctly.
As a customer-focused company, we take full responsibility for this and have issued a full refund for your order. We are absorbing the cost of the lost product to ensure you are not out of pocket. You should see the refund reflected in your account shortly.
We truly regret this experience and appreciate your patience. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
A friendly company supplying everything I needed at a good price
Good pricing, friendly communication, fast delivery. A great company to use for all your medical supplies. I would certainly use them again and recommend them.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Vena Cava
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Providing friendly service, great prices, and fast delivery is what we strive for, and it's wonderful to know that we met your expectations. We look forward to serving you again and appreciate your recommendation!
Good products and excellent customer…
Good products and excellent customer service.
15 de agosto de 2024
Resposta da Vena Cava
Thank you for your order and feedback! We really appreciate it.
Very good communication
Very good communication, the product is good quality for reasonable price.
4 de julho de 2024
Avaliação não solicitada
Resposta da Vena Cava
Thank you for your review Anna, we really appreciate it!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.