Parcel has never been delivered, nobody answers the phone, nobody replies to whats up messages although it was designed as the communication channel, chat doesn’t solve the issue...scam company
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Veja o que dizem as avaliações
I ordered a condenser cage knowing that there was a wait for supply. Ventilationland kept me in touch quite often until it arrived. The cage met all my expectations and looked great my customer was ov... Ver mais
I've been waiting almost a month for my purchase which is currently being held with DPD who won't release due to a seller issue. Trying to contact Ventilation land customer service through What... Ver mais
I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... Ver mais
Detalhes da empresa
Escrito pela empresa
Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.
Informações de contato
1 Brunel Way, SL1 1FQ, Slough, Reino Unido
- +441753260000
- info@ventilationland.co.uk
- www.ventilationland.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 10% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Goods as described and arrived on time
Check stock before placing order!
I checked to ensure they had stock of the item before placing the order. They confirmed they had the unit in stock so I completed the order and paid.
Within hours I had an email saying they had no stock and I would have to wait several months.
I immediately asked them to cancel my order (which they did) however I'm still waiting for a refund.

Resposta da Ventilationland
Smooth Easy Transaction
Smooth Easy Transaction, arrived on time great product.
Would highly recommend Ventilationland. Thanks a bunch!
Very good service and product
Very good service and product. Highly recommend.
Quality Reliable Service
Very competitively priced including delivery charges for the longer items. Items arrived very well packaged and when they were scheduled to. I would have no hesitation to use Ventilationland in the future or recommend to anyone. Many thanks again.
Product is excellent
Product is excellent. DPD were their usual mess though - delivering to a local supermarket without telling me or even leaving a card. I nearly missed the opportunity to collect but Ventilationland forwarded me the QR code.
Great product fast delivery easy to…
Great product fast delivery easy to assemble looks amazing
Great price & product was dispatched…
Great price & product was dispatched very quickly :)
Very poor
Very poor. Ordered two pipe silencers for two valves. The system only added one to my order resulting in me having to order again to pay £10 to ship an £8 item. Customer service refuse to help. Avoid.

Resposta da Ventilationland
Good product
Good product, happy it was delivered BEFORE eta
Great Products/ Great price/ Great…
Great Products/ Great price/ Great service definitely recommend
The bathroom ceiling vent made from…
The bathroom ceiling vent made from cast compressed gypsum is a work of art. I’ll admit that it’s a little strange to be excited about such a component - but it really is a thing of beauty.
Although the website says items are in…
Although the website says items are in stock, it was only after I chased for non delivery (a week after stated delivery) that I was told it was on back order. Requested cancellation of order and refund, no news. Chased, no news.
Very poor customer service

Resposta da Ventilationland
Lovely Extractor Fan and Great Service
Lovely extractor fan, exactly as described, well packaged, the delivery was relatively quick, and installation was straightforward, seamlessly replacing an older, noisier extractor fan.
Despite being on back order the item…
Despite being on back order the item arrived promptly with good updates from courier company.
This product is bullet proof
This product is bullet proof. It was easy to install and very cost effective. The delivery was a little fraught but when it eventually came it was simple to get going. I couldn’t get the wireless controllers to connect but really I just needed the humidity controller to get this system working.
Quick easy order
Quick easy order, swift delivery. Great producds
Everything I needed to upgrade my…
Everything I needed to upgrade my kitchen hood ventilation, quick dispatch and all arrived as ordered, will use again!!
Poor customer service and returns…
Poor customer service and returns process. Website appears like the company has a great returns process but reality is somewhat different. Returned a product that's a different size to advertised on site. Returned the product by recorded delivery and heard nothing. 2 weeks later chased it up to be told that product "cannot be returned". Complained as its not as advertised and now being given the round around by "customer services". Taken 4 weeks to "measure" by 1 vent I returned.
Avoid.

Resposta da Ventilationland
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