Ventilationland Avaliações 

325
•
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Parcel has never been delivered, nobody answers the phone, nobody replies to whats up messages although it was designed as the communication channel, chat doesn’t solve the issue...scam company

Avaliado com 5 de um total de 5 estrelas

I ordered a condenser cage knowing that there was a wait for supply. Ventilationland kept me in touch quite often until it arrived. The cage met all my expectations and looked great my customer was ov... Ver mais

Avaliado com 1 de um total de 5 estrelas

I've been waiting almost a month for my purchase which is currently being held with DPD who won't release due to a seller issue. Trying to contact Ventilation land customer service through What... Ver mais

Avaliado com 5 de um total de 5 estrelas

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... Ver mais

Detalhes da empresa

  1. Fabricante de sistemas de ventilação

Escrito pela empresa

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

325 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 10% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(325)

78 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Ubbink roof soil vent - Wales

Amazing service from Ventilationland, quick delivery, really well packaged and after i missed a part to make this work with ubbink ventub 110mm roof vent, they sent out the reducer to make it all work in a water tight manner (la gratis ) also they have all the necessary knowledge Great Company

24 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

Excellent customer service!
Always great prices for high quality fans.
My delivery was damaged in transit and the staff at Ventilationland did a great job of resolving the issue.
Many thanks to Sarah and Alex.
Highly recommend and will definitely use again.

12 de junho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very impressed with the end result after installed/decorated

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does.
Managed to get the item I wanted delivered in a few days.
The only negative, was that I felt that the shipping costs were a little excessive for what was a relatively small item :(
We are very pleased with the final results after the vent has been fully installed and now decorated.

1 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company hides behind emails and…

This company hides behind emails and won't talk to you, so i cannot recommend them. I ordered a product mistakenly and tried to cancel within the hour and their chat line refused, as they said it was being processed, and you can't speak to them on the phone at all. The phone line just puts you back to the web - no customer service at all - suggest you don't deal with them

21 de maio de 2025
Avaliação não solicitada
logotipo da Ventilationland

Resposta da Ventilationland

Dear Andrew,

Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and understand how frustrating it can be when an order cannot be cancelled as expected.

Our order and dispatch process has been streamlined to ensure that customers receive their purchases as quickly as possible. As a result, orders begin processing almost immediately after being placed, which unfortunately limits our ability to make changes or cancellations — even within a short timeframe.

We understand your concerns regarding customer service accessibility. While we primarily offer support via chat and email to ensure a timely and documented response, we’re always looking for ways to improve how we communicate and assist our customers.

We truly regret that your experience did not meet expectations, and your feedback will be shared with our team as we continue to improve our service.

Avaliado com 4 de um total de 5 estrelas

Initial problems, but quickly resolved!

Purchased an extractor fan, which unfortunately, took longer than expected to get fitted. Upon having it fitted, the timer didn't work, so the fan always went off with the light. Despite several emails to 'Customer' service, I did not receive a response.
After leaving a 1 star review here on Trustpilot, I received a message from a very helpful representative, who gave me a different email address to use.
I am now awaiting a replacement fan to be dispatched to me under warranty.
I have therefore upped my star rating and changed the title of the review.
All I would say, you may not receive a response if you use the contact email at the bottom of their website. Hopefully they will update it, if it is not in use.

6 de abril de 2025
Avaliação não solicitada
logotipo da Ventilationland

Resposta da Ventilationland

Dear Kevin,

Thank you for the review.
Unfortunately, we have not been able to locate any emails associated with your name. To ensure we can assist you promptly with your warranty claim, we kindly ask that you forward your message to business@ventilationland.co.uk. We’ll make sure your request is handled with the attention it deserves.

Kind regards,
Team Ventilationland

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