Parcel has never been delivered, nobody answers the phone, nobody replies to whats up messages although it was designed as the communication channel, chat doesn’t solve the issue...scam company
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Veja o que dizem as avaliações
I ordered a condenser cage knowing that there was a wait for supply. Ventilationland kept me in touch quite often until it arrived. The cage met all my expectations and looked great my customer was ov... Ver mais
I've been waiting almost a month for my purchase which is currently being held with DPD who won't release due to a seller issue. Trying to contact Ventilation land customer service through What... Ver mais
I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... Ver mais
Detalhes da empresa
Escrito pela empresa
Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.
Informações de contato
1 Brunel Way, SL1 1FQ, Slough, Reino Unido
- +441753260000
- info@ventilationland.co.uk
- www.ventilationland.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 10% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy Website AND Good Service
The website is easy to navigate and goods were despatched quickly and arrived in good shape and bang on with their delivery estimate.
Ordering online wasn't the problem it…
Ordering online wasn't the problem it was once you pressed to pay and had to fill out the online form that it took several attempts to fill out certain fields especially when purchasing as a business. That failed, so had to fill the fields out as Private. When we were having so much trouble we tried ringing, the automated voice indicated this and that and then the line went dead, SEVERAL TIMES. Tried the chat bot, absolutely useless ! It was the worst experience using this website. Now we await the order.

Resposta da Ventilationland
First class
Great product delivered on time at a fair price….. What more can you ask for?
Great service
Excellent oroduct that matched the service!
Good website, easy ordering process, quick delivery. Solid price, excellent quality. Thank you.
Quick delivery
Quick delivery. Great comunication. Great product. Overhaul I am very satysfied with the service.
Good and well priced products and fast delivery.
Good and well priced pr
Despite initial concerns
I placed an order on Thursday the 27th of June. I then looked at trust pilot reviews (wrong way round I know) Inoticed the company was not based in the uk but in the Netherlands. This concerned me and I contacted the company to cancel my order as I preferred to deal with a UK based company. I was unable to cancel but was assured by Robbie den Daas that all was being processed and my shipment would arrive in 3 working days.
What can I say, the order arrived on the following Tuesday (at 7.30am) as Robbie said. All present and correct. Despite my initial concerns which turned out to be unfounded I can highly recommend Ventilationland. Thank you for the great service I will certainly order again
Good product.Packed well
Good product.Packed well. Delivered on time.
Above and beyond post sale support
I had a really refreshing and amazing customer service experience with Sarah from Ventilation Land. I ordered the wrong product by mistake but only realised after the official returns period. I ordered a replacement and Sarah welcomed the return of the wrong one and even provided a free shipping label. When DPD then seemingly lost the package and it was delayed for many weeks getting back to Ventilation Land, Sarah reassured me that they would sort it out their end and that is exactly what happened. I now have the right product and a refund for the old. Fantastic post sale support and communications. Clearly a very honourable and trustworthy company. Thank you Sarah and team.
Fast delivery, great product.
Fast delivery, product exactly as described.
In stock quick delivery
The air vent I needed was at the right…
The air vent I needed was at the right price and available.
Postage was swift and arrived on time
Done the job and looks good.
Cheers.
Great product and service
I ordered what I needed
I ordered what I needed, and you usually had it in stock. Arrived promptly, well packaged.
amazing customer service
amazing customer service! no complaints at all will be using again in the future.
Very fast delivery and good customer…
Very fast delivery and good customer service, quality products.
Nice unit arrived quickly and is…
Nice unit arrived quickly and is already plastered in. Thanks
The delivery got held up, but all good!
The delivery got held up, however I got a prompt response via WhatsApp once I complained and products were delivered a few days after that.
If you need something quickly in the UK I wouldn't risk this company, but otherwise good - fab product and problems dealt with professionally 👌
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