Vets Now Avaliações 

25.582
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What a wonderful, caring, professional team you have at Vets Now, Bury, Manchester. Super Helpful and sensitive reception, the very skilled nurses - and your team of Vets, cared for our little 5 yea... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The nurse and vet who treated my cat's burst abscess were kind and understanding, giving clear advice. It was an emergency appointment and I was somewhat prepared for a high cost. However, £350 jus... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Thank you to vet Nicola for her rapid and excellent work in helping our sick dog. She showed great care and professionalism. She kept us informed every step of the way. Her logical and systematic met... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Our first time using this service. Consultant thorough and explained pros and cons of ccl surgery on our semior dog. Felt that cost was also a priority in their consultation. Will review again when su... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. Veterinário

Sobre Vets Now

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

26 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as avaliações

(25.582)

1.960 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The whole team treated my furry baby…

The whole team treated my furry baby with the love and respect he deserves, and cared for him as if he were part of their furry family. They provide the same level of care as if I were paying huge vet bills. I really appreciate the empathy and thoughtfulness. Thank you

11 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The vet wouldn't take into account of…

The vet wouldn't take into account of my pets medical and social history, the vet encouraged me to get treatment that would not have helped my pet at the time, and as soon as I questioned it they spoke to me like I was an idiot. The vet was convinced I wouldnt understand the possible neurological issues with my pet, I work as a behavioural psychologist. Over i was really unhappy with the service provided.

10 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

The vet and reception staff was very…

The vet and reception staff was very friendly and knowledgeable

11 de agosto de 2026
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Resposta da Vets Now

Hi Kelly, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 2 de um total de 5 estrelas

Very poorly rabbit

Our gorgeous little rabbit become quite poorly real quick and had to go to the emergency vets now as it was a Sunday and really worried about her. The vet did give her a thorough examination and told us what they thought could be the problem, they gave her 2 injections and some paracetamol to take home and instructed us to go to our regular vet next day to discuss where we go from here , xrays, operation, more and more meds or put her to sleep. She is 10yrs old .The cost was £303 for consultation and then they added £83 on top of that for 2 injections and 5ml of paracetamol.How do they justify £386? It's absolutely disgusting knowing you have a really poorly pet and ur regular vet is closed. The worst thing is the following day our regular vet wouldn't see her said they had no appointments (different vet also disgusting) so whilst trying to find another vet I came across an emergency vet that was a non profit vet and it would have only cost £79 for the consultation.In the end we had to contact our regular vet again and demand they see her never mind waiting till the following day she was in agony, sadly we had to say goodbye to her. It's been herrendous and obviously very upsetting.

12 de agosto de 2026
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Resposta da Vets Now

Hi there, we’re sorry you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.

As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Avaliado com 1 de um total de 5 estrelas

Would not let my dog go back here

Would not let my dog go back here. Terrible wait times even in an emergency, staff who are always too busy to give updates on your pet. It’s chaos.

12 de agosto de 2026
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Resposta da Vets Now

Hi Laura, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.

Avaliado com 5 de um total de 5 estrelas

Really caring staff

Really caring staff despite being short staffed on the day. Didn't mind waiting because we knew we'd be seen.

12 de agosto de 2026
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Resposta da Vets Now

Hi Rose, we really appreciate you taking the time to leave us a review. We hope you have a great day.

Avaliado com 5 de um total de 5 estrelas

Very experienced

Very experienced, they kept my dog alive in time to see the specialists.

12 de agosto de 2026
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Resposta da Vets Now

Hi Mick, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day

Avaliado com 5 de um total de 5 estrelas

Thank you to vet Nicola for her rapid…

Thank you to vet Nicola for her rapid and excellent work in helping our sick dog. She showed great care and professionalism. She kept us informed every step of the way. Her logical and systematic methodology led to a quick diagnosis and start of treatment.
She quickly contacted further expert advice and managed a swift onward referral to Bristol vet hospital.

11 de agosto de 2026
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Resposta da Vets Now

Hi Una, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Very professional and caring and…

Very professional and caring and efficient service

8 de agosto de 2026
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Resposta da Vets Now

Hi Hayley, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 4 de um total de 5 estrelas

Great vets for emergency care

Admitted quickly with my poorly cat had to visit twice which was very costly, luckily we are insured but we're slow to respond to insurance company.

11 de agosto de 2026
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Resposta da Vets Now

Hi Julia, thanks for taking the time to leave us a review. Your feedback is useful as it helps us understand what’s going well and identify areas for potential improvement.

Avaliado com 5 de um total de 5 estrelas

Had to make an emergency appointment…

Had to make an emergency appointment out of hours.
Good service lovely staff.They identifed what was wrong with my cat. After a couple of injections and a course of antibiotics Put my mind at rest and now cat is back to her normal crazy self.

28 de julho de 2026
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Resposta da Vets Now

Hi there, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Wall to wall professional care and skills demonstrated,

What a wonderful, caring, professional team you have at Vets Now, Bury, Manchester.
Super Helpful and sensitive reception, the very skilled nurses - and your team of Vets, cared for our little 5 year old dog who came to you a very poorly dog and sadly died.
However one shining light in the sorry saga, is the wall to wall professional care and skills demonstrated, and the warm sympathetic nature of every single person we encountered, right from walking through the front door! - We Hope VETS NOW you are very proud of the a team at Bury Old Road - they should be!

10 de agosto de 2026
Avaliação não solicitada
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Resposta da Vets Now

Hi Michael, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

So helpful when I had to bring my dog…

So helpful when I had to bring my dog in out of hours emergency.

11 de agosto de 2026
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Resposta da Vets Now

Hi Nicole, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Exemplary care and attention to detail

The attention to detail, the genuine concern for our pet and the warm and friendly manner we were greeted with. The explanation by the vet about what tests were undertaken and their results and the genuine interest in our pet was exceptional. It was a Sunday but no sense that we were an inconvenience and no hurry just authentic compassionate care. I would definitely use again.

9 de agosto de 2026
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Resposta da Vets Now

Hi Naomi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Reassurance given and fast service

Reassurance given and fast service
Good to know there is somewhere to go when it outwith normal hours.

11 de agosto de 2026
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Resposta da Vets Now

Hi Stephen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 4 de um total de 5 estrelas

The nurse and vet who treated my cat's…

The nurse and vet who treated my cat's burst abscess were kind and understanding, giving
clear advice. It was an emergency appointment and I was somewhat prepared for a high cost. However, £350 just for a consultation was a bit of a shock as was final bill of £626.

11 de agosto de 2026
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Resposta da Vets Now

Hi Jill, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Avaliado com 5 de um total de 5 estrelas

I'm so grateful for the experience I…

I'm so grateful for the experience I had. Didn't have to wait long, the vet we saw, Alex was amazing, did everything he could and did it quickly, he truly went above and beyond!

8 de agosto de 2026
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Resposta da Vets Now

Hi Emma, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

The staff were so lovely and kind…

The staff were so lovely and kind despite the desperately sad circumstances. I will always be thankful for how they cared for our beautiful Princess and the compassion they showed.

9 de agosto de 2026
Avaliação não solicitada
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Resposta da Vets Now

Hi Tracy, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.

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