Vets Now - Farnham Avaliações 125

Ana the Veterinary on the day was amazing : so caring and efficient. She administered a strong drug to calm the pain on my beloved cat. Charlotte was also so helpful with the admin and general advice,

Prompt, efficient and reassuring.

I took my cat to this vet practice after he broke his leg during their after hours. The staff was amazing and helpful but like all vets, the prices are extortionate. I don’t understand how can vet practices be so expensive. If it was a review just on staff, it would be 5 stars. Unless you are rich, I wouldn’t recommend this place.

Made to feel very welcome, seen very quickly, was in and out withing 15mins

Quick and friendly response. Thorough check over my pup by Charlotte. Put my mind at rest.

They were marvellous Darcy had a very thorough examination from the vet, and the receptionist/ nurse was extremely understanding def 5 stars Kim and Clive

Brilliant support and excellent nurses.

Very caring staff, reassuring and explained everything. We were seen promptly, staff were very kind and understanding of my concerns and stress!

This reply relates to my visit with my dog Toby and not Woody. The receptionist was wonderful and sympathetic to my position with having to have Toby put to sleep however the actual way he was treated I’m not going to say it was unsympathetic but a very bad experience the way he in my mind suffered due to the procedure being clumsily performed

Our fur baby Cocoa was in a pretty bad way Mon evening after having some urgent treatment on Saturday for a severely blocked colon. We made a decision to call them later at night and took Cocoa to Farnham asap for urgent treatment. I can't fault the team who were on shift from the receptionist to the vets and nurses for looking after her and giving her the best treatment possible. We were worried sick as we thought we might lose her, but she's a little fighter, warrior who wasn't ready to go yet. We're pleased to say she's at home resting and hopefully will make a full recovery fingers 🤞.

From my initial call to seeing the vet and paying the whole experience was seamless, the team knowledgeable and polite. Everything was explained really clearly too.

Efficient
Polite
Caring

I was able to be seen quickly. The team were caring whilst also professional. An accurate estimate was provided and I got regular updates on how my cat was doing and when she was able to come home. Slight negative that a (not inexpensive!) charge had been left on my invoice that was no longer relevant, but these things happen. Overall a great service that saved my cat in an emergency.

Courteous and professional service, they went out of their way to make us feel at home. Eye wateringly expensive, but top notch service. Would recommend.

Kind staff
Good service
No push to over Medicate
Prompt response from admin staff
Thank you

Lemmy was really looked after. Seen really quickly. Everyone was really lovely.

Emergency vets was important to me and the dog and the staff were very friendly and helpful

Professional , patient, kind to me and my cat . Took great care and gentle with cat. Felt confident he would be looked after. Quick service

Our dog was given pain medication which we now know was unnecessary and too strong. She shouldn’t have been given this particular medication and then sent home due to the strength of it. Our dog had a severe reaction, became incontinent and was unresponsive. When I phoned back Vets Now I was told it was normal. It was not and we now know it should have been treated as an emergency. We were ch raged nearly £500 for this. Thankfully our dog is okay but we are making a complaint and would never use Vets now again! They also charge extortionate prices because they take advantage of people living their animals and being in an emergency situation where they have no other choice. For our dogs medication we were charged administration fees …. Around £25 to put paracetamol in a jar!! This company should be banned!