Vets Now - Herne Bay Avaliações 

139
O TrustScore é 4.5 de um total de 5

4,7

Unit 1 The Links, CT6 7FE Herne, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

How lucky we were to be able to arrive 5.30 am in such a state and to be treated with such kindness, storm was cared for with so much love, he is very nervous and was a very poorly boy and they sav... Ver mais

Avaliado com 5 de um total de 5 estrelas

Friendly welcome to the centre. Efficient and polite staff, helping us to relax in an emergency situation. We are very grateful for the out of hours staff and lovely clean facility. Thank you to e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Saved my whippet Aiyana from dying, after she had food poisoning from a plant on her morning walk. Poisoning took full effect around tea time and after an emergency visit to a local vet, who kindly... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Vet unfortunately failed to notice the issue was a wound under our dogs tongue. We did say that we felt the issue was with his mouth, possibly a tooth or similar. Although the medication given helpe... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Serviço Veterinário de Emergência
  2. Veterinário

Sobre Vets Now - Herne Bay

Escrito pela empresa

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

139 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(139)

1.965 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Disgusting scammers and terrible service !!

Awful service, the only thing they are interested in is taking your money!! Steer clear of these scammers. They did not look after my dog at all and charged me a lot of money for the pleasure.

13 de junho de 2025
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Resposta da Vets Now - Herne Bay

Hi Joshua, we’re sorry to hear you’re unhappy after visiting Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.

Avaliado com 3 de um total de 5 estrelas

Initial contact was good and clear…

Initial contact was good and clear instructions to attend the clinic.
On arrival, pleasantly met and accommodated jn waiting room.
Once I had seen the only vet on duty, we waited 4hrs to be seen again and discuss outcome. This was quite rushed and felt the decision to put my dog to sleep was the only option, which I did not do and took him home,.
I felt the explanation of test findings was confusing as there was no one thing determining my pets illness and felt everything was thrown at me.
Long wait due to lack of resources and staff at the clinic for the amount of people needing ti use the service.

7 de junho de 2025
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Resposta da Vets Now - Herne Bay

Hi Tanya, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com highlighting your concerns & indicating which clinic you attended, your pet’s name, the first line of your home address & postcode.

Avaliado com 5 de um total de 5 estrelas

The practice was so helpful

The practice was so helpful, we were in bits with worry about our dog, but they couldn’t have been kinder or more thorough.

2 de junho de 2025
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Resposta da Vets Now - Herne Bay

Hello June, We're so glad we could provide compassionate and comprehensive care during such a stressful time for you and your dog. Thank you for your kind feedback!

Avaliado com 5 de um total de 5 estrelas

Thank you from a very grateful cat owner

All of the staff took amazing care of my cat and did a great job of reassuring me a very nervous and anxious pet owner.

I would like to thank them for everything they did to help my cat and express my sincere gratitude that their expertise and professionalism were available when I needed them.

31 de maio de 2025
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Resposta da Vets Now - Herne Bay

Hi Francesca, thanks for your review. We are glad we were able to help you and your pet. We will pass on your lovely comments to the team. Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Very helpful when my dog became unwell

Very helpful when my dog became unwell. Explained and gave me options. Very calm and professional.

20 de maio de 2025
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Resposta da Vets Now - Herne Bay

Hello, We're happy to hear that we could help when your dog was unwell. We appreciate your kind words about our team's calm and professional approach.

Avaliado com 5 de um total de 5 estrelas

They are open when all the others are…

They are open when all the others are closed over the weekend.
One thing thanks for being there .

3 de maio de 2025
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Resposta da Vets Now - Herne Bay

Hi Graham, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Avaliado com 5 de um total de 5 estrelas

Absolutely wonderful

Absolutely wonderful. Took my dog to see them as she was unwell. Forgot my bag as I was halfway there and had to turn around to go home and collect it. They rang me to make sure everything was okay. Explained what happened and they kindly told me not to worry and would wait until I could arrive. They dealt with my girl straight away.

5 de maio de 2025
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Resposta da Vets Now - Herne Bay

Hi Alexandra, thanks for your review. We are glad that we were able to help you and your dog. We will be sure to pass on your kind words to the team. Have a lovely day.

Avaliado com 5 de um total de 5 estrelas

My dog was so poorly

My dog was so poorly. All the staff were amazing. Thoroughly committed to my dog and communication for us was regular and thorough. I wouldn’t hesitate to recommend this service. Thank you so much. Ralphie is on the mend thanks to you and your amazing care 🙏🏻🐾🙏🏻

30 de abril de 2025
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Resposta da Vets Now - Herne Bay

Hi Yvonne, many thanks for your positive feedback. Its great to hear our team were able to help and that Ralphie is doing well.

Avaliado com 5 de um total de 5 estrelas

You looked after my boy when he needed…

You looked after my boy when he needed help the most, unfortunately yesterday it was time to say goodbye but everyone gave him the best dignified last days

10 de abril de 2025
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Resposta da Vets Now - Herne Bay

Hi Nigel, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly

Very helpful and friendly

10 de março de 2025
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Resposta da Vets Now - Herne Bay

Hi Vivien, thanks so much for your positive feedback. We really appreciate it.

Avaliado com 5 de um total de 5 estrelas

Vets now was amazing and efficient

Upon arrival my pet was checked in and within 10 mins we were called. The vet was so attentive and calm when speaking. He explained everything and was very kind and caring towards my dog.

12 de março de 2025
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Resposta da Vets Now - Herne Bay

Hi Sally, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Out of hours Help

Visited with my poorly dog. The Vet was very friendly and gave my dog plenty of attention and time to determine the best treatment.

28 de fevereiro de 2025
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Resposta da Vets Now - Herne Bay

Hi Lisa, we really appreciate your kind words. It’s a pleasure to have helped you and your pet. Have a great day.

Avaliado com 5 de um total de 5 estrelas

Stressed and worried

We were very worried about our beautiful dog who was visibly in pain. The whole process of booking in and being seen was so easy to do and made less stressful by the friendly and helpful vet and nurses who were on duty
Thank you

27 de fevereiro de 2025
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Resposta da Vets Now - Herne Bay

Hi, thanks for taking the time to leave us a review. We hope you have a great day.

Avaliado com 5 de um total de 5 estrelas

Was treated quickly and pleasant staff.

Was treated quickly and pleasant staff.

23 de fevereiro de 2025
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Resposta da Vets Now - Herne Bay

Hi Wendy, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Poorly pablo

Looked after Pablo well.

26 de fevereiro de 2025
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Resposta da Vets Now - Herne Bay

Hi Katie, we really appreciate you taking the time to leave us a review.

Avaliado com 4 de um total de 5 estrelas

The visit was excellent but the cost is high

The visit was superb. The vet and nurse were professional, friendly and very efficient. Could not have been better.
I wish I could give 5 stars but the cost was just so high. I was told the consult cost on the phone but ouch, the total bill was high.

16 de fevereiro de 2025
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Resposta da Vets Now - Herne Bay

Hi Mr Lees we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. We hope you have a great day.

Avaliado com 5 de um total de 5 estrelas

Quick response

Quick response, very lovely vet. The only complaint is the high price.

28 de janeiro de 2025
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Resposta da Vets Now - Herne Bay

Hi KAren, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Avaliado com 5 de um total de 5 estrelas

An Amazing Team

Charlotte and the team were great when my dog was seriously unwell just after the Christmas period. Her condition was fully explained to me, along with the options for her care. The team took great care of her whilst she was an inpatient. I can’t thank them enough!

29 de dezembro de 2024
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Resposta da Vets Now - Herne Bay

Hi Sarah, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Avaliado com 5 de um total de 5 estrelas

Good service & saw a vet within a…

Good service & saw a vet within a reasonable time, despite the vets being very busy. The only negative I would say is the costs, emergency vets are extremely expensive. If we could have waited until the following day we would have done.

26 de dezembro de 2024
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Resposta da Vets Now - Herne Bay

Hi Bernard, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

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