Vets Now - Herne Bay Avaliações 

Prompt appointment and clear careful assessment of my pet' s problem

My dog had horrific injuries following an impalement on a tree branch. The team at Vets Now looked after my dog after his operation whilst my vet was closed. He was in a very anxious state and the team allowed me to be with him to reassure him whilst he was having treatment for the pain. They communicated well, were professional and very kind to both my dog and myself. The whole team were thoughtful and did their absolute best for us both.

We cannot fault the care of the staff & we are incredibly grateful that they had sacrificed their Christmas Day to help families like ours; our dog is doing really well & I don’t know what we would have done if there hadn’t been any vets available on Christmas Day. They were kind & understanding, & very empathetic to us & the other people we saw there that day. I don’t have the words to explain how grateful we are.

We’ve left one star off simply because of the high cost of the consultancy fee — her actual treatment was a fair price but the people in charge of the company must make a fortune on out-of-hour appointments & I doubt much of it actually goes to the staff who sacrifice their time; if all the money went to the people on the frontline we wouldn’t mind but it doesn’t & that’s not right. Give the staff a payrise.

Caring, competent staff from beginning to end. Thank you.

Everyone was so friendly and helpful, and put my mind at rest following my dog suffering an injury to his leg on Christmas Day. The vet explained what was required and kept me updated while the procedure was being carried out. The reception staff helped me to complete the insurance claim forms, and advised they would submit them to my insurer on my behalf. Their support was very much appreciated to a worried pet parent on Christmas Day. Thank you.

We were treated with respect and dignity friendly made the dog relax and everything was perfect thank you

Absolutely brilliant experience with a poorly dog , they was amazing and out my mind at rest

I came to this vets with my two day old puppy, they were extremely helpful. I was very emotional as I knew my puppy was very unwell. They offered me advice and I came home. Unfortunately the puppy passed the next day. I would recommend them in the future.

I had to attend as an emergency with my cat. We got seen straight away after calling ahead to say we are coming. The vet was lovely and kind, she did all the scans and tests that were needed. She explained everything and was so kind.

Everyone was so nice and concerned very reassuring.

My dog was treated very well, but the £345 bill for walking through the door is far too expensive for me. As a result, I have changed vets to one who doesn't use this service.

very helpful and caring
Made to feel that our dog was as important to them as he is to us
Given very helpful advice by all of the team
Would recommend without reservation
Thank You

The Staff were very friendly and reassuring , the vet explained everything she was going to do, and explained the prices before she went ahead and done things. The only thing I would say is that I realise it an out of hours appointment but the consultation fee was very expensive .

Charlotte was brilliant and can’t think has enough, Laura too for being so chirpy and upbeat.
Also feel comforted my Buddie is in good hands

The loveliest vet gave me a video consultation and assessed my dog . So very kind, patient and understanding . Very reassuring and professional . Great service

Cannot fault this vet service for the treatmentent of my pet Hugo. They were brilliant ,however,the insurance claim procedure is disappointingly slow. It is far quicker to submit your claim yourself as my claim still hasnt been submitted 5 days later.
I was told that it would be quicker for them to do this on my behalf . This is why I have adjusted my star rating .
As the costs were over £1000 it's alot of money to be out of pocket .

Our pet Collie (age 12) was referred to Vets Now for overnight emergency care suddenly whilst we were on holiday and although local vets were unable to cover emergency overnight anymore, our dog was in the safe caring hands of Charlotte and her colleagues. She was well looked after and we were able to contact any time through the night and always had very comprehensive updates from Charlotte. We used the services for 3 nights until we returned home and Charlotte was the one who identified a neck issue causing sudden deterioration in her mobility and no strength in front limbs. They did a great job managing her pain relief until we returned and then helped with an urgent referral to RVC/Queen Mother Hatfield where she was diagnosed with a degenerative disc in the neck that had ruptured and since this has had surgery and is now recovering, walking and in her final week of rehabilitation. We felt our pet was well cared for during initial assessments and Charlotte was very honest and supportive throughout.

Great service called for advice the first time. Had to take my dog for emergency treatment the second time. Very supportive and friendly. Answered all of my questions. Very easy to use this service.