Vets Now Avaliações 

As our dog had suddenly collapsed we were obviously very distressed arriving at your practice at 10pm. However, the calm friendly welcome we received was much appreciated posted. The nurse was so kind to us & Cleo & despite having to wait due to an RTA dog arriving we were very happy with the service we received.
The vet advised keeping her overnight which we were anxious about but felt it was best. Collected her at 7.30am the next day.

We had a great experience taking a poorly stray cat to this vets and having now adopted him, we’re very happy this is our vets emergency vet. Would highly recommend if you need an out of hours vet.

We visited Vets Now in Glasgow for a checkup of our dog, after he sustained an injury during play.
They were expecting us, showed us in a private room (as our boy is reactive to other dogs) and offered us refreshments.
Shortly after that, a nurse triaged our pup, and a bit after a doctor examined him.
Everything was done fast and with professionalism, which put our minds to ease (he was fine after all).

I wrote a review a few days ago giving a 5 star rating which I still stand by staff vet fantastic I cannot complain but we agreed a payment plan of the £330 bill paid £200 on the spot,
Over the past week the hounding for the outstanding balance is unrelenting nearly every other day, it’s disappointing when a company starts putting money as there number one priority and I’m becoming very annoyed that it’s a disappointment after all the good work you did,
I will never have another animal in my life it’s becoming a nightmare taking on rescued cats that you thought was a good deed only to find out it very become a total disaster,
Please stop the hounding I told the staff it would be paid on the 5th of September which is next Saturday I don’t need reminding nearly every other day it’s even on my calendar,

We took our dog who had collapsed at home to the emergency vet. She was kept in overnight. She was treated so well, with great care. The vet who looked after her was very knowledgeable.

All the staff were lovely, from the women at reception who made a fuss of our dog to the Vet Wm Marshall, he spent time to show us the x-rays for our dog and to
discuss options

He was very good with Moray and was aware and careful not to cause too much discomfort for him.
He listened to our concerns and gave us honest feedback, we really appreciated his time
Definitely recommend them to others

I am extremely disappointed and heartbroken by my experience at this veterinary practice at longsight road, clayton le dale blackburn following Bailey’s visit.

When I took Bailey to the practice, she was clearly very unwell. She was panting, shaking and struggling to walk, breathing heavily ( more than 50 breaths per minute) Despite how poorly she was, I was told that she had a tummy bug and was given medication for this. Her symptoms did not look like a simple stomach problem to me, and sadly, it turned out that there was something much more serious going on.

Bailey was later found to have heart problems or a mass and, just 24 hours after I first took her to this practice, I had to make the heartbreaking decision to have her put to sleep.

What I find hardest to accept is that Bailey had to suffer through another night when, in my opinion, further tests should have been carried out much sooner. Given how unwell she was, I feel that a second opinion should also have been considered. Another vet may have recognised the seriousness of her condition and advised us that the kindest option was to put her to sleep and prevent further suffering.

I was charged over £400 for the consultation and medication, which ultimately felt like a waste of time and money because the diagnosis was incorrect. However, the money is not what matters most to me — it is knowing that Bailey was suffering and that I feel more could have been done to find out what was really wrong with her.

Bailey was panting, shaking and could hardly walk. These were very worrying symptoms, and I am deeply upset that her condition was treated as a tummy bug rather than being investigated more thoroughly.

Losing Bailey has been devastating. I will always be left wondering whether her suffering could have been reduced if further tests or a second opinion had been sought sooner. I sincerely hope the practice reflects on what happened so that another pet and their family do not have to go through the same experience.
Why do we pay 3 times more for medication when its out of hours?
Why does it cost more to run a practice through the night? I get cheaper electricity after 12am so I thought it should be cheaper to run.
I have now had to change my vet for my other dog so I do not have to come back to this company again. They are not vets, they are business people who just think of the money.

Helpful and understanding staff.

Everyone was friendly. Kept informed of plans for investigations. Felt my cat was looked after well. My only negative is the handover to my own vet. Although a report was sent to him, it only listed investigations and not results which wasn't enough. If it isn't possible to do a computer transfer then maybe a phone conversation would be useful.

I had brought my guinea pig into the vets as he was extremely lethargic and wouldn’t walk, he wasn’t eating and was pooing either. After 6hrs we were given medication and critical care liquid food for him. We have him his first dosage and was using a syringe to feed him and give him water. Not even 24 hours after that vet visit he passed away. At the vets I had expressed my concerns about how he was acting strange and I thought he was dying but I was brushed off and said it was normal for a guinea pig to act like it.

Amazing emergency team staff Thursday evening Saturday & Sunday can’t think them all enough looking after my boy

Staff were amazing, very friendly and helpful when I needed to take my kitten to the out of hours. Excellent care, would highly recommend

All the staff were very professional & approachable.
As my dog had a sudden issue with her ear I was very concerned about it but they reassuring.

I called the out-of-hours helpline after our dog, experienced a sudden and unexplained episode of severe pain. Although he seemed fine afterwards, we were understandably very worried and decided to have him checked.

When we arrived, the receptionist was lovely — friendly, kind and helpful, which immediately helped to put us at ease. The vet was calm and thorough, carefully examining our dog's temperature, stomach, spine, muscles and legs. Thankfully, she couldn’t find anything concerning, but she took our worries seriously and gave us the reassurance we needed. The clinic was clean and all the staff were lovely.

We felt very well looked after throughout and were so grateful for the kindness shown to our fur baby and his worried humans. Thank you!

Brought my old dog in for an emergency appointment fearing the worst. The vet was very understanding, she explained everything she was doing very clearly. I felt listened to. I really valued how empathetic the vet was. I doubted bringing my much loved dog to a strange vet in her hour of need but the experience was very positive.

Most helpful on the phone seen straight away on arrival by the nurse taking information this was passed to the vet.
The treatment was dealt with in a professional way
and soon on are way.

a filthy expereince from start to finish, was in for less that 10 minues of which only 4 minutes with a vet, still non the wiser as to what is wrong with my dog, an anti sickness jab and a visit to my own vet on Monday morning to get to the bottom of it. The reception area was absolutely filthy and the staff less than helpful. Paid my bill in full and was then charged a £35 insurance admin fee which I am now trying to get a refund on so £422 for less than 10 minutes WOW such value for money at £105 per minute with the vet!! and £42 per minute for the full joyful experience, this cannot ever be justified with wages and equipment in my book

From the receptionist to the treatment from the vet….excellent. It’s such a worrying time when your pet is sick and they alleviated all the worry & treated our pet kindly & professionally .

Very caring friendly staff prompt treatment

Having to wait hours to be seen is a pain, especially when you have to rely on friends for lifts, but no complaints. Kept informed about my dog and told upfront about costs.