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Vetsend Avaliações 

4.906
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I absolutely recommend Vetsend for all your animal needs. It is the only place I can buy Vetality Trout Wet Food for my dog with heart failure. Recently she has got bored with it, and I was refunded t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The customer service at Vetsend was brilliant! I accidentally ordered some food for my dog that he won’t eat so I wanted to return it for a refund. I emailed Vetsend and they replied promptly and poli... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Good afternoon! Thank you for the fast and efficient delivery. My cats really enjoyed the treats. Thanks especially for letting me know where the package is and when it will arrive—that's important.... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

The packaging was all wrong. The product I ordered is supposed to be kept BELOW 25 degrees but it was sent wiht NO coolant around it (other companies definitely do this) on days where tou outside... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Pet Shop
  2. Loja de suprimentos para animais de estimação

Sobre Vetsend

Escrito pela empresa


Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.

✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands

Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!


Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.

★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821



Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!


Vetsend.co.uk - Online Pet Pharmacy

Escrito pela empresa

Extensive Range of Products
With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
Professional Customer Service
If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821

Informações de contato

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4,4

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(4.906)

465 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Good variety of renal cat food

Really good variety of cat food for renal failure; the taster box was very helpful too try the varieties as an affordable price. Prices are reasonable. However delivery took over 10 days which meant I was limited with what to feed my cat in the interim.

5 de abril de 2026
Avaliado com 3 de um total de 5 estrelas

First time I used their services (order…

First time I used their services (order UK-6694214). Parcel was due to arrive today and it turns out it wasn't even dispatched. I've never received any communication re potential delays.

Edit: Parcel arrived with 2 days delay.

29 de abril de 2026
Avaliação não solicitada
logotipo da Vetsend

Resposta da Vetsend

Dear Stefana,

Thank you for your review. We are sorry to hear your parcel has not been delivered yet. Please note that the usual delivery time to the UK after shipping is 3-4 working days (Monday-Friday). As stated on the website, Monday was a bank holiday. This is still within the delivery timeframe, so we would kindly ask you to wait for the delivery.

Kind regards,
Team Vetsend

Avaliado com 5 de um total de 5 estrelas

Simply EXCELLENT!

I can ALWAYS rely on Vetsend to have the BEST prices and the BEST deals on pet food and products.
They also arrange fast and secure delivery, and i have NO HESITATION in recommending them! I have ordered from Vetsend for a number of years, and will continue to do so! Thank You!

6 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

The food I ordered arrived very fast

The food I ordered arrived very fast. Sadly, in the meantime my dog had died. While I couldn’t return the food they refunded me and I donated the food to a dog charity. So, an odd win. Thanks guys

1 de abril de 2026
Avaliado com 3 de um total de 5 estrelas

Fine if you don't have queries

The experience of buying was straightforward but when my one cat lost her tracker and I contacted customer service to try to get just one more tracker not the 2-pack again. They said they had no record of my order (I paid and received the order so there is a record somewhere) and didn’t respond to my specific request for just one tracker.

1 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

Would have given zero.

Would have given zero.
Our dog died before the dispatch notification. I was told it was too late to cancel. Then I received the notification that it had been packaged.
I requested a return before it arrived, sent it back in its original packaging and have not received my refund. No contact at all from your company. I would actively deter people from using your company.

3 de março de 2026
logotipo da Vetsend

Resposta da Vetsend

Dear,

We are deeply sorry for your loss and for the distress this situation has caused. Losing a pet is heartbreaking, and we understand how challenging it must be to deal with this alongside difficulties with your order.

When an order has been packed we are unable to cancel the order.

Rest assured, we will look into this matter immediately and ensure that your refund is processed without delay. Normally, refunds are issued as soon as the returned items are received and processed. If there has been any oversight, we will rectify this promptly.
Your feedback is important to us, and we will use this to improve our service moving forward. Please accept our sincerest apologies for the inconvenience caused during this already difficult time.

Kind regards,
Team Vetsend

Avaliado com 2 de um total de 5 estrelas

Delivery took two weeks for cat food…

Delivery took two weeks for cat food diet that was needed, which was the fault of Yodel it seems, but on asking Vetsend that seems to be the only courier they use in the UK unfortunately so I am reluctant to order from Vetsend again. Vetsend customer service was however good.

29 de março de 2026
logotipo da Vetsend

Resposta da Vetsend

Dear Catriona,

Thank you for your review. We are sorry to hear that the delivery took such a long time. That is not the service we want to serve.
Thank you for taking time to share your feedback with us.

Kind regards,
Team Vetsend

Avaliado com 2 de um total de 5 estrelas

Beware of loose fibres

The ordering and delivery of the spiral snuffle mat was great, and, on arrival, I was really pleased with the product.
However, after 2 days my little dog started having a problem with her poops, presenting with mucus etc, like a gastric irritation. I couldn't work out what she had had that was different until I thought of the mat.
On use, the mat releases a fibrous fluffy type material, only requiring very light friction for it to come off. My dog had been ingesting some of this material causing gut irritation.
I would absolutely love this mat otherwise! I have since removed it and she has recovered so I'm going to see what I can do to solve the fibre issue but, if I can't then sadly it will have to be disposed of.

27 de março de 2026
logotipo da Vetsend

Resposta da Vetsend

Dear Sadie,

Thank you for sharing your experience with us. We're sorry to hear about the issue your dog experienced with the snuffle mat. We understand how concerning it can be when your pet has a reaction to a product.

We appreciate your feedback, as it helps us improve our offerings. It may be beneficial to supervise your dog while using the mat to ensure they aren't ingesting the fibers. If the problem persists, we recommend discontinuing use for your dog's safety.

Please feel free to reach out if you need further assistance or have any questions. We hope your dog continues to recover well.

Kind regards,
Team Medpets

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