Good afternoon! Thank you for the fast and efficient delivery. My cats really enjoyed the treats. Thanks especially for letting me know where the package is and when it will arrive—that's important.... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Im.very happy about my order. Delivery was wery faster and item was absolutely perfect packaging in box. Its verybimportant beavoise bag dry food for dog come exelence condition .wythaut eny brok... Ver mais
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Since having developed struvite crystals, we have our darling cat - Bruno - on a permanent diet of this special dry food, and thankful to all the deities, he absolutely loves it - he calls it his 'ra-... Ver mais
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Very bad experience with customer service! the package was never delivered - the delivery company they are using (YODEL) has thrown the parcel to a random address and Vetsend kept on pushing for me to... Ver mais
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Detalhes da empresa
Sobre Vetsend
Escrito pela empresa
Vetsend.co.uk is the online shop for your pet's health. Through our digital platform, we provide the very best for your pet. In our online shop, you'll find a wide range of high quality products for pets.
✓ Free professional veterinary advice
✓ More than 20,000 products available
✓ Over 500 high quality brands
Vetsend app
Download our Vetsend app now and enjoy exclusive app-only deals!
Friendly customer service
At Vetsend.co.uk, you benefit not only from an extensive range of high quality products, but also from fast and friendly customer service. Do you have questions about a product or your pet's health? Our Veterinary team, consisting of veterinarians and veterinary nurses, is here to help. They are happy to provide professional, no obligation advice so you can always make the best choice for your pet.
★ Customer Service: customer-service@vetsend.co.uk
★ Veterinary team: veterinarian@vetsend.co.uk
★ Whatsapp: 0031- 850 871 821
Newsletter
Looking for great offers and helpful tips to give your pet the very best care? Sign up for our newsletter today and receive the latest discounts and expert advice straight to your inbox!
Vetsend.co.uk - Online Pet Pharmacy
Escrito pela empresa
- Extensive Range of Products
- With thousands of products, our extensive range includes high-quality pet medication, (diet) food, daily supplies, accessories and other care products.
- Professional Customer Service
- If you have any questions regarding your order or any of our products, please feel free to contact our Customer Service Team via e-mail customer-service@vetsend.co.uk or Whatsapp 0031 850871821
Informações de contato
Emmerblok 1, 4751XE, Oud Gastel, Holanda
- customer-service@vetsend.co.uk
- www.vetsend.co.uk
Promotions
4,4
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to find what i wanted and as it…
Easy to find what i wanted and as it was the same as last time i just did a repeat order which was very easy to do
Delivery was quicker than you said so all round happy with the service
18 de junho de 2026
Great company
I had been looking for a very large cat tray that did not leak for a long time. (And it had to have a door!)
Vetsend provided the answer, so I bought two ! The good thing is ,my cats can sit up and spray to their hearts content and no leaking !!
Timely delivery and safely packaged.
Thank you.
14 de junho de 2026
Great service
Great service, first class delivery and reminder in good time of next scheduled order.
16 de junho de 2026
Easy to order from but the only…
Easy to order from but the only downside is it takes at least 2 weeks to arrive every time i order and the packaging is in a massive box for a tiny bottle of tablets
28 de janeiro de 2026
Excellent rabbit pate for dogs comes on…
Excellent rabbit pate for dogs comes on time when ordering great value and solved my dogs problem with he’s ears as Harry has allergies many thanks
12 de junho de 2026
Product which was ordered came no delay…
Product which was ordered came no delay very good would order again from this firm
11 de junho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
You cannot easily deal with customer service now
They have moved customer service to WhatsApp or email which means it is 4 hours minimum for a reply or likely two days by email. YOU NEED TO USE HUMANS ON A PHONE. It only takes a few minutes, but they sent a confusing computer generated email about my repeat order intimating that it would just "skip" this order and wait 4 months when the food I am ordering will be back in stock in less than two weeks. Why is the default not just shipping when the material is available. There is also a note that you can adjust the order date "if it is available" - why would I need to adjust the date if it is available and why can I not just change the date to the date that the product is available in two weeks. Too much dependence on computer/AI generated responses.
2 de julho de 2026
Avaliação não solicitada
Resposta da Vetsend
Dear,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our ordering and communication process has been frustrating. We understand your concerns, and appreciate you taking the time to point them out.
Our aim is to make things as smooth as possible, but it's clear that the automated system has caused confusion in this case. The intention with skipping orders is to avoid inconvenience when products are temporarily unavailable, but we can see how this approach might feel restrictive. We’ll review this process to ensure it aligns better with customer expectations, including the option to ship items as soon as they become available.
Regarding your concern about customer service, we’re sorry if the switch to WhatsApp or email has felt impersonal or slow. While these methods were chosen to streamline communication, we recognize the value of speaking with someone directly. Your feedback will help us reassess how we can provide more human engagement alongside digital solutions.
Thank you for bringing these matters to our attention. We appreciate your input and will use it to improve our service.
Kind regards,
Team Vetsend
Garvo chicken feed
Fair price for a hard brand of chicken food to find, arrived as promised and kept up to date via emails.
10 de junho de 2026
Product superb
Product superb. Lacking delivery. Took almost a week to arrive. Our normal supplier three days.
10 de junho de 2026
Thank you for the fast delivery and…
Thank you for the fast delivery and excellent service! Everything was convenient and easy.
7 de junho de 2026
Overall a good experience
Overall a good experience. Delivery could be faster, that's all. I will buy from them again.
2 de junho de 2026
Everything went well.
2 de junho de 2026
Great product and price and the…
Great product and price and the delivery came 1 day early happy days and a happy pooch
31 de maio de 2026
I had to double my order because I was…
I had to double my order because I was a few pence under the minimum for getting it sent and was promised “ be delivered by Wednesday” and it didn’t come until the following day
31 de maio de 2026
Delivered on time
Delivered on time, and kept me up to date with when it was going to be delivered I will definitely use this company again
31 de maio de 2026
The dog food was delivered quickly and…
The dog food was delivered quickly and efficiently
31 de maio de 2026
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