Vines of Redhill BMW Avaliações 

The service receptionist was extremely impolite and as a customer we felt very undervalued and disrespected. Our car was not washed and the interior of our car was left in an unclean state.

From the service booking to completion, the process was very smooth and the staff were informative, helpful and courteous.

Hi, I do not usually give reviews. My experience this time was not really to do with your people but my shock at having the MOT and service come out with a total bill exceeding £3000. i believe that it was all due to a pothole that i had the misfortune to drive through locally some weeks ago.
The NSR tyre suffered worst, i thought, and i had to have a new one the same day.
I am still trying to get the council to contribute towards the cost but they are just intransigent.
The MOT however uncovered further damage to the NSF including shock absorbers and other thrust struts etc. Vines were good at letting me know about the escalating costs as they were discovered but i was still without the car the day before we went on holiday in the car to Cornwall. It drives well again and am interested to see what the council's insurance company have to say. No doubt something like "prove it"!

My car was due for MOT they called to arrange the date very professional and they found a fault and ordered the parts booked the car back in to do the repairs

Very efficiently run service department, the work requested was all carried out and the car cleaned. Great Service

Dean was very fabulous in dealing with my car issues. Thank you as always.

I have Berry on my doorstep - but still choose to travel 15 miles to Vines Redhill - Tells its own story really

Sunroof stopped working, I was offered a same day appointment but went for the next day. The issue was fixed before I could finish my coffee. Just a reset. Thanks to Kieran and Eleanor in the service team and the tech who sorted it. Job done, no charge 5*

Good communications! I was kept in the loop whilst the car was at the garage. My car was returned clean with a successful MOT.

Issue dealt with quickly - friendly helpful staff.

Another 5+ star review from me
Great communication from Louis (sorry if I spelt that wrongly)
My car is almost 20 years old so is becoming a classic and they take as much careful care as I do.
Always saying if I need some work done and the cost but also telling me I don’t when I think I do - they are the experts I am just an over cautious owner
My favoured possession in their hands - my mind at ease! Thank you

My appointment was handled politely and efficiently. I suppose my only comment would be that loan cars, that used to be complimentary, are now charged at £30. Never used to. Car was cleaned, which is always a nice touch. All in all I’m happy with the service provided.

Had MOT done, luckily no service items due, washed and vacuumed car fairly well

First class service highly recommend

On time, no surprise bills kept me informed and smooth handover pickup.

Purchased a vehicle on the 30th of May 2026 for 16,938 pounds from vines of redhill the body work look good during the day but at night it is terrible contacted company but they are taking no responsibility take my advice and stay a hundred miles away from this company they robbed me blind and don't want to take responsibility dealt with a salesperson named Tom from Red Hill and Josh the sales manager is a total liar
I have escalated to the motoring ombudsman and I'm going to be phoning citizens advice because I rejected my car under the consumers act of 2015 but there are having none of it

We have four vehicles that we used to take to Vines but we took our business away some years ago taking our vehicles to an independent bmw specialist due incompetence and customer care. Due to constant texts touting for business from Vines recently we decided to get a quote for some service work. Despite being told they would email us the quote as per discussion, needless to say 3 days on we have received no quote! Looks like nothing has changed, abysmal dealership.

purchase a used BMW 2 Series Grand coup on Saturday the 30th of May 2026 the video shows sign that the body work was ok apart from a few scratches here and there and then on the Monday I discovered that the driver's door and passenger door were all resprayed to a very low standard contacted dealership via email but no response I have emails requesting a full refund of the vehicle to my statutory rights but no one has contact me about this issue if they do not contact me I will be taking them to court
Never normally lave Reviews take my advice and stay away from this company

Purchased a 2021 Mini Cooper S Level 3 EV in March 26. Foolishly we viewed it in wet weather, but trusted Vines, as an approved used BMW/Mini dealer that the 'approved used' vehicle standard for pre- sales preparation etc. would be very high. It turns out that this was a mistake. The issues with the car were there when Vines purchased it - their buyer must be been blind, or couldn't care less about the quality of vehicles they purchased. The level of professionalism of this branch of Vines leaves a lot to be desired, starting with the buyer, and continuing through to the pre sales preparation & valeting team, to sales management. This is but with one exception, just one. powerless dedicated individual in sales by the name of Luke, who remained sympathetic to our plight throughout.
The issues with this car are in our view not what one would expect when dealing with a premium brand dealership, we have (and still own) premium brands Porsche and BMW, purchased from other dealerships which have excelled in all respects. Vines are completely the opposite.
We trusted them, collected the car on a wet day admittedly without fully inspecting it (why should we have to??) the next day, we discovered that it had not been serviced as agreed. We also discovered that various cosmetic issues (including splattered of white paint on the car interior and scratches on the bodywork ) had not been attended to as promised. This was flagged immediately to Vines, who then apologised, and arranged to collect the car, and provide a loan car so that they could resolve the issues. Upon return of the car, some three days later, Luke informed us that he himself (not the valeting people) had attempted the remove the scratches on the passenger door, (unsuccessfully as it happens) .... why him????
We accepted the car back at the time and in parallel attempted to reject the car by contacting the sales manager. We are rebuffed, because the car had no major fault, which would apparently be the only acceptable reason for rejection. Reluctantly we accepted this response after checking our consumer rights.
Poor weather continued and it wasn't until some two weeks after the cars return that I was able to clean and take good look at it.
On doing this, I found lots of scratches and paint chips on the rear bumper - these were not previously visible and one chip had been filled with what appeared to be black (the car is black) polish , which when washed simply came out.
There are lots of minor scratches on the passenger door and much worse ones on the mirror casing.
The leather interior of the car is in a very worn state for a 28k mile car, and the passenger seat base leather wear on the edge of the leather centre strips (despite being asked) had not been sorted out. The tan coloured base leather was showing through, and the leather needed refinishing. I ended up having to buy leather paint and carefully sort it myself.
Finally, most recently, the electric charging flap developed a fault. As the car is warranted, it was booked into our normal dealership, Group 1 Brighton, for repair.
The car was sorted in a day, loan car provided and a full visual report was produced . We were advised that the rear off-side wheel had been damaged on the inside rim, a dent had been made which to us looked bad, but was in fact safe and noted as an advisory. This, we were not happy with, as in our opinion, it had clearly been hidden from us when purchasing the car, and we believe we should have been told at the time the car was purchased. It is, after all an ADVISORY!!. We weren't told.
Now furious with what was highlighted, and our overall poor experience with Vines, I wrote to them with my complaint. Today, I have received a response from their Head of Business basically stating that they bear no responsibility, have met all of the 'Approved Used Mini' quality and pre-sales criteria, and although being aware of the wheel damage, had no responsibility to declare it at it is only an advisory. With that - I give up - but they have not won this one, they have lost a whole family of potential buyers (our family) , and we will pass on our experience to friends and colleagues too.Oh, but all one simply needs to do is look at eh reviews - that say it all ! Oh... one final thing - I asked to a batter health check report when buying the car, despite promising three times to send it, including in my most recent email, I have still not received it. I think I am right in thinking that all buyers of approved used EV's should be provided with one ?