This was a birthday treat which lived up to expectations. We flew from Bristol. All very friendly yet professional. Perfect weather conditions. Mike and ground staff were very efficient, Landi... Ver mais
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Brilliant experience on a perfect day. Our wedding anniversary. Very professional and well organised. The flight was cancelled once due to adverse weather conditions but that made it extra special as... Ver mais
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Have had medical problems and have needed to extend booking time for Virgin Balloon flights. Spoke to Lynn today who was very accommodating and pleasant and extended my booking period by 6 months. Ver... Ver mais
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After many cancellations I finally took the flight to the sky today. Amazing crew Gary so informative as our pilot and dad and son team On the ground an absolute delight getting us all involved before... Ver mais
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Detalhes da empresa
Escrito pela empresa
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Informações de contato
Jesson House, TF3 3BD, Telford, Shropshire, Reino Unido
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,6
Excelente
6 mil avaliações
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AMAZING!!
AMAZING!!
We flew as the sun was rising and it was breathtaking.
The pilot, Pete Philpot, was fabulous. Super interaction during the flight and the ground crew were so friendly. It was great to be involved with the packing away of the balloon at the end.
Do not hesitate to book a balloon flight!
26 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Tracey,
A sunrise flight with Pete and a spot of balloon packing afterwards? That’s the full experience, complete with a surprise arm workout! 💪🎈
We’re so glad you loved the views and enjoyed meeting Pete and his crew. Thanks for the brilliant recommendation, we’ll be sure to pass your kind words on!
The Virgin Balloon Flights Team
Great take off spot in Bath Victoria…
Great take off spot in Bath Victoria Park and Mike was a superb pilot with seamless take off and landing.
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Mike,
Victoria Park is a rather lovely place to take off! We’re glad Mike gave you such a smooth flight and landing. He makes it look easy, but please don’t tell him we said that or we’ll never hear the end of it 😄🎈
Thanks for flying with us!
The Virgin Balloon Flights Team
Everything about this experience from…
Everything about this experience from start to finish
21 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi,
Everything from start to finish? We’re thrilled! :)
Thanks for joining us and for making the team’s day with your review!
The Virgin Balloon Flights Team
First time experiencing this and what…
First time experiencing this and what an experience. The pilot Peter and his crew Luke and Steve were amazing. Great communication and showcasing skills.
Easy to book and constant updates and active phone lines for any problems and cancellations. Perfect weather and views.
Thank you very much Peter, Luke and Steve. Would definitely recommend.
26 de setembro de 2026
Avaliação não solicitada
Resposta da Virgin Balloon Flights
Hi Cara,
What a way to experience ballooning for the first time! We’re so glad Peter, Luke and Steve made it a brilliant one. We’ll pass on your thanks, though we may have to remind them that they can’t put “perfect weather” on their CV 😄🎈
It’s lovely to hear that you found booking was easy and the updates kept you in the loop. Thank you for recommending us! We really appreciate it!
The Virgin Balloon Flights Team
Lynne M in Virgin balloons customer…
Lynne M in Virgin balloons customer service was prompt,kind , courteous and provided a clear path forward to a solution to my problem. Thank you.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Virgin Balloon Flights
Hi,
Thank you for your lovely review! We’re glad Lynne was able to help and give you a clear way forward. We’ll pass this on to her, though four compliments in one review might make her head too big for the basket! 😄🎈
Thanks again!
The Virgin Balloon Flights Team
Resposta da Virgin Balloon Flights
Hi Jo,
The venue ✅
The pilots ✅
The experience ✅
That’s our favourite kind of checklist! Thanks for flying with us and sharing the love 🎈
The Virgin Balloon Flights Team
Resposta da Virgin Balloon Flights
Hi,
Great team, well organised and very smooth? We might print this out and put it on the office fridge 😄🎈
Thank you for flying with us and for taking the time to leave a review! We really appreciate it.
The Virgin Balloon Flights Team
Balloon evening flight
The pilot was informative and you felt at ease. The flight in the balloon was stunning with the views.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi John,
Thank you for the lovely review!
We’re glad your pilot helped you feel at ease so you could take in those stunning evening views. We’d love to take credit for the scenery, but the countryside did most of the work there 🌅
The Virgin Balloon Flights Team 🎈
Good customer service
I needed some help and understanding on our vouchers and the team(Lynn M) were very helpful and fully accomodated my request.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Virgin Balloon Flights
Hi,
Thank you for the review!
We’re glad our Lynn could help with your vouchers and get everything sorted for you.
We’ll pass your kind words on to her! It will make her day!
The Virgin Balloon Flights Team
Great experience
good flow of information regarding the arrangements for the flight.Pleasant and efficient staff.
Locally felt in very safe hands with Matt and his team. Very professional approach to flight and instructions and information given to passengers very clear and helpful to get maximum enjoyment from the flight
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Keith,
Thank you for the lovely review!
We’re glad everything was clear from the first flight update to Matt’s instructions on the day. He and the team make it all look effortless, which is quite impressive when their transport is a giant basket with no steering wheel 🎈
We’re delighted you felt in safe hands and could enjoy every minute of the flight.
The Virgin Balloon Flights Team
Virgin Balloon flight
A fantastic morning ballooning and very well organised. The Pilot Chris Aindow was really friendly and talked us through everything and pointed out lots of interesting places during the flight. I would absolutely do this again and thoroughly recommend.
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Ansley,
Thank you for such a lovely review!
We’re so glad you enjoyed your flight with Chris. He’s brilliant at pointing out the sights while keeping everyone on cloud nine ☁️
We’d love to welcome you back for round two. The views are always worth another look!
The Virgin Balloon Flights Team 🎈
NEVER BOOK A BALLOON FLIGHT WITH VIRGIN
NEVER BOOK A BALLOON FLIGHT THROUGH VIRGIN - EVER
Appalling service (or rather, complete lack of service) received from Virgin Balloon Flights. What was supposed to be a special celebration for my honeymoon, purchased in 2022, has turned into a multi-year saga of endless cancellations, financial exploitation, and abysmal customer care.
The history of this booking is utterly disgraceful. Since 2022, this flight has been rebooked and cancelled numerous times. Understanding that ballooning is weather-dependent, I remained patient. I even paid an additional fee to upgrade to weekend flights to ensure we could actually take this trip. Yet, every single time, the company failed to deliver.
The final insult came when I discovered that my voucher had been marked as "expired." My last booking attempt was in August, after which operations closed down for the winter season. It is logical for me not to book a flight during months when flights do not operate. When I attempted to call and book yet again in January, I was met with another barrier, lack of suitable slots. I then requested to have a refund but this also was refused. I called a few months ago and found the vouchers were marked as expired, I was offered a "deal" to pay more money just to have more tickets and the vague "possiblity" of a flight. This is frankly insulting.
I submitted a formal complaint in July 2026 - it's now almost October with no reply. This doesn't surprise me with the quality of service this company offers.
Do not give them any money they will take it and run. You have been warned.
25 de setembro de 2026
Avaliação não solicitada
Resposta da Virgin Balloon Flights
Hi,
Thank you for your review.
We’re sorry to read how disappointed you're feeling and that the balloon flight you planned for your honeymoon has still not happened after several attempts. We fully appreciate how frustrating and upsetting weather cancellations can be when the flight is to celebrate a special occasion.
We take your statement that you submitted a complaint in July and have not received a reply seriously. That is not the service we want you to experience and we would appreciate it if you could call us on 01952 212750 or email us at customerservice@virginballoonflights.co.uk with your voucher details so that we can look into this further for you.
Unfortunately, we cannot currently identify your account from this review, so we cannot check your cancellation history, voucher dates or complaint, or explain the decision made on your refund request so we look forward to hearing from you so that we can have the opportunity to hopefully turn things around for you.
For clarity, our flying season generally runs from March to October each year, but a voucher’s expiry date is a book by date. You can book during winter for an available flight later in the flying season.
When we cancel a booked flight, we extend the voucher so there are at least six months from that cancellation to book another flight.
A weekend upgrade gives access to weekend flight dates, subject to availability. Unfortunately, it cannot guarantee that a flight will go ahead, as our pilots must make the final decision based on safe flying conditions.
We look forward to hearing from you soon.
The Virgin Balloon Flights Team
Best of three!
Peter Philpott was an excellent pilot, he was informative, and carefully explained what was happening every step of the way. He also involved us throughout the launch and landing process and was firm but fair with his instructions/requests.
This was my third got air balloon experience and was the best so far, particularly the gentle landing.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Mr Palmer,
Three balloon flights and this one takes the top spot? We’ll try not to let it go to our heads, there’s only so much room in the basket! 🎈
We’re glad you enjoyed getting involved, and that Peter kept everyone in the loop from launch to that lovely gentle landing. We’ll pass your kind words on to him, it will make his day! 😊
Thanks again and you're welcome back anytime for Flight No 4!
The Virgin Balloon Flights Team
We had a great flight on a beautiful…
We had a great flight on a beautiful evening, in the capable hands of Pilot Pete (along with Luke & Steve). It all felt very professional, efficient and reassuringly safe.
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Susan,
A beautiful evening, a great flight and Pilot Pete at the helm? Sounds like the perfect adventure! 🎈
We’re so pleased you felt well looked after and we’ll pass your lovely words on to Pete, Luke and Steve 😊
Thanks for flying with us!
The Virgin Balloon Flights Team
Great flight,good landing
Great flight,good landing. Staff friendly and helpful.
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Steffan,
Thanks for your review!
We’re glad you enjoyed the flight and that the landing got a thumbs up too....that's always a nice way to finish! 🎈
We’ll pass your kind words on to the crew 😊
Thanks for flying with us!
The Virgin Balloon Flights Team
Totally enjoyed the whole experience
Totally enjoyed the whole experience, not a good passenger on a standard flight so was very surprised how much i enjoyed and learnt on the mornings flight. I think encouraging customers to assist in take off and packing away balloon was very good as you get first hand experience on how much work is involved in getting a flight airbourne!!! Had a great morning thank you Mike our pilot for the flight🤩
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Mr & Mrs Bond,
We love that ballooning surprised you in the best way! 🎈
It’s lovely to hear you enjoyed the flight and getting stuck in with the whole experience. There’s definitely a bit more to it than just turning up with a basket!
We’ll pass your thanks on to Mike. So glad you had a great morning flying with us 🤩
The Virgin Balloon Flights Team
Well worth the wait… awesome flight…
Well worth the wait… awesome flight with Virgin Balloons.
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Thanks for sticking with us Andy!
We’re so glad the flight was worth the wait! 🎈 It means a lot to hear you had such an awesome time and we hope you’re still floating on cloud nine!
Thanks for flying with us!
The Virgin Balloon Flights Team
Absolutely brilliant
Absolutely brilliant from start to a bumpy finish!! Our pilot Mike was knowledgeable and great fun. I would definitely recommend this experience.
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Ann,
Thanks so much for the brilliant review!
We’re glad you enjoyed the flight, bumpy finale and all 😄 We’ll pass your kind words on to Mike, and we're so glad you’d recommend the experience! 🎈
Thanks for flying with us!
The Virgin Balloon Flights Team
An amazing experience
An amazing experience! The pilot and crew were brilliant and it was really fun to help inflate and deflate the balloon as well as take a flight in it. The views were also incredible!!
24 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi Abbi,
Thank you for the lovely review!
We’re so glad you enjoyed the whole experience, from helping the balloon take shape to taking in those incredible views.
We’ll pass your kind words on to the pilot and crew, they’ll be chuffed! 🎈😊
The Virgin Balloon Flights Team
One of the best experiences ever
One of the best experiences ever, and had a very enjoyable flight 🎈 friendly staff also 😊
22 de setembro de 2026
Resposta da Virgin Balloon Flights
Hi,
One of the best experiences ever? You’ve got us floating on air! 🎈
So glad you enjoyed the flight and felt well looked after by our crew. Thanks for sharing such a lovely review 😊
The Virgin Balloon Flights Team
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