Virgin Bet Avaliações 

4.014
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

6months ago it was real super casino buth now monthly game for people who collecting 30 spins coming every day and later getting Max 5-10 spins i think this is scam before was totally different or e... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Absolutely awful gaming and gambling company, the RTP is unbelievably dreadful, far worse than what any kind of average is and the "rewards" (and calling them rewards is a joke in itself) are just pa... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Over 1000 spent on fluffy favourites free spins thrice claws thrice they were x2 or x5.always one short for jackpot..went on to help was told its a number generator when features come in

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Won £25 on Crazy Time. After showing i had won it disappeared and never went to me. On history casino does NOT even show that i played it!! Customer service say can't assist and support at tech say... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de apostas
  2. também em
  3. Casa de Jogos
  4. Casino e loja de apostas online
  5. Cassino
  6. Serviço de apostas
  7. Vendedor online de apostas desportivas

Informação fornecida por fontes externas variadas

Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).


Informações de contato

Infirmação importante

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(4.014)

311 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Stay well away

Stay well away, they are terrible.

7 de agosto de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey

Thanks for taking the time to leave your review.

We would encourage you to provide more detail regarding your experience by updating your review, or emailing support@virginbet.com.

Thanks

Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Bad app ,they let you to win a while…

Bad app ,they let you to win a while even with depozit 10£ with 10p or 20p and withdraw 60 ,80 or 100£ and after few weeks apear " maintenance for a good experience" but is not for a player is for them ,from that time you dont win nothing

24 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Mihai, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Shocking RTP, poor payouts

Checking my deposit/withdraw history and I've withdrawn £15 in 3 months from their slots because the RTP is the lowest it can be.
They've changed the gross deposit limit to a net deposit limit so they'll let you put back any winnings you've won which is what I've done much to their plan, so basically I've won FA in several months.
They started doing a mystery box thing where I racked up a staggering 49p through 2 of them.
A few years back bookies promotions/free spins etc used to be worthwhile, now it's just winning a few pennies here and there.
Low RTP and lower football odds, baffling how they're one of the most successful companies, can only imagine people aren't checking RTP and think their fives promotion is worthwhile, again you might win £1-2 every few months, really not worth it.

1 de agosto de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Danny, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 5 de um total de 5 estrelas

I played roday won and my withdrawal is…

I played today won and my withdrawal is pending, will update once funds have been paid, games seem fair like other sites

Payment cleared within just a few hours

29 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Leanne, thanks for the review. Great to hear you are enjoying the site long may this continue. If you do need any further assistance please get in touch via live chat or email support@virginbet.com. Thanks Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Bet settled over 22 hours ago not showing in account

VB say they have been having 'technical issues' which prevent any winnings showing on your account balance, this has been going on for over 22 hours now, was assured this am by Joe that it would be '100% resolved' by 11am, now 12.15pm and still not fixed, got on chat again and in mid conversation was cut off by Sugarthy who couldn't be bothered to discuus further my concerns just trotted the usual guff about the technical team working on it! VB you need to up your game in the customer service dept. and I would suggest that an issue that lasts nearly 24 hours and counting is not 'temporary' it is prolonged and poor customer service is not condusive to engendering trust and goodwill, it will just lose you customers, perhaps you don't really care about that

29 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey, thanks for the review. We appreciate technical issues are not ideal but this has now been resolved. Our technical team work 24/7 and try to prevent and resolve these matters quickly. - Thanks Virgin Bet.

Avaliado com 1 de um total de 5 estrelas

I had a bet on al Ali at goodwood today…

I had a bet on al Ali at goodwood today £10 11/2 no money showing in my balance tried going on live chat to resolve 900 people in queue before me. Absolute shambles app
It’s almost 24 hours later virgin bet replied to my review saying issues have been resolved when they clearly haven’t still waiting on winnings from first race yesterday

28 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey James, thanks for the review. There was some maintenance and technical issues encountered yesterday, these have since been resolved and everything is operating as normal. - Thanks Virgin Bet.

Avaliado com 1 de um total de 5 estrelas

Bad site constantly takes your money…

Bad site constantly takes your money but when you start to win the site decides to crash and says it's down but my mate is sat next to me on the site because he is losing lol

28 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Cynthia, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. Our technical team is actively investigating and working to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Whats going on today with Virginbet

Whats going on today with Virginbet. What a time to go down for Goodwood Race Day
So annoying

28 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Cynthia, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. Our technical team is actively investigating and working to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Thieves and it’s an awful site.

Thieves and it’s an awful site.
Username: Phizzle65
A horrible site where every time you try to sign in, first it’ll say error you didn’t complete the captcha even though one doesn’t come up, next it will and you re enter your details and then it’ll ask you to verify with a code sent to your email as you’re “logging in with a new device” even though it’s the same device. If all that wasn’t bad enough if you actually win a bet they’ll steal the money from you, they verify you upon sign up, which is why I deposited and bet as I don’t have any photo ID I’m 60 years of age so I don’t get ID’d a lot and I didn’t renew my passport when it expired but if you win money they’ll want you to take multiple photos of ID’s and selfies to get YOUR money. Virgin bet you are an awful company and just thieves, look at your reviews and see how you treat your customers, whilst Richard sits in his 200m villa you’re ripping off the common man. Withdraw my funds back to my card and close my account and then I’ll delete this review. If not it’ll stay up and I hope people read it and avoid you like the plague, one person will listen to you if you say something positive about somewhere but 10 will listen if you say something negative so this will cost you a lot of business. Withdraw my funds and close my account so I can be rid of this headache

25 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Philip, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. As part of our verification process, biometric checks may be required to confirm your identity. For further assistance, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Deadspin bonanza

I've played on alot of different sites but this one...100% the worst site I've played.I played 4 different slots and all four were dead spins,not one bonus,not one proper win.DONT WASTE YOUR TIME!!!!

23 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Riaan

We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

We wish you the very best of luck.

Thanks.

Virgin Bet Team

Avaliado com 1 de um total de 5 estrelas

Take a look at the reviews not a single…

Edited once again mote deposits with no stake wins.

RtPs corrupt.
Say a percent paid across ... the only percent that gets paid is to your selves 100% to your selves!! Funny aint no you deposit and never get over your desposit ever!! Talk about scamming!!!!!

Take a look at the reviews not a single 5 star for a long time.

Keep getting same message regulated etc.. random generator..

Its not a coincidence how everybody is stating the same.

Your site does not pay!
Your site continuasly takes. Especially fluffy favourites and solitair. These are not random.
A random generator does not give 10 losing spins in a row unless you have fixed the RTPs.
A random generator does not take over 200 on solitair with no completion of a game unless its fixed like this.

So stop with the random generator stuff. The gambling commision will be contacted to have this investigated.

22 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Kelly, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. 

Return to Player (RTP) shows the average percentage of money a game pays back to all players over time. For example, a 90% RTP means that, across many plays, £90 is paid out for every £100 wagered.

It’s an average, not a guarantee, so you won’t win a set amount for each pound you spend. Every spin is determined by the Random Number Generator, making results completely random and based on luck.

If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Would rate 0 stars if could

Would rate 0 stars if could.
The experience im getting from your site is absolutely appalling! The games are constantly freezing and disconnecting everytime when bonuses or features come in then when I go back on the game I either don’t get to watch it because it carries on even though server disconnects or it says I didn’t win anything. I’ve tried everything technical support have said to resolve it, even tried another device in a different venue but still same issue. I have spent hundreds if not thousands on your site and the winning rates are shocking! Im playing games that between 92%-97% RTP yet no proper wins. It’s like I have to spent £500-£600 before I win anything more than £50. You can’t keep saying the same thing about random generators because it’s aload of rubbish as you can’t expect your customers to have to spend £500+ just to win a few pound!
It’s a joke and I’m really not enjoying the gameplay on your site. It doesn’t look like I’m the only one either because other people are saying the same on reviews in the last 8months.
Everytime I have tried contacting about the gameplay constantly being disconnected they just send me a link to show me what to do and disconnect the chat which is rude because the problem is still not solved. Everytime I contact your team they are constantly ending the chat after 30second of not being active.
Your team are rude and just copy and paste the same reply about random generators or the same link to try resolve the problem then disconnect don’t actually help customers.

You’re losing customers by the day because of problems like these.

UPDATE:
I have already contacted you customer service through email, but again you are useless at helping! You just send the same generated messages about gambling commissioners, random generator or do the same technical support that never works! Sort it out your company needs closing!!

19 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Tjh94, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

I self excluded

I self excluded. I only lost more and more. U have no hope on this site

17 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Denise, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

They don’t like winners

They don’t like winners. I was up about £50 on horse racing, they reduced my maximum bet to less than 10p.
An absolute joke of bookmaker.

1 de maio de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Thomas, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Blackjack

After giving Virgin countless chances back to the same ways no gameplay just stealing your money, a friend advised me that you can block casino games from your account so I tried and found they just closed the whole account,marvelous totally and utterly bloody corrupt!!!!

12 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Garry, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Problem after problem free thank you

Problem after problem free
Bets not issued had to contact customer services to agree and sort out
Bet again on a Saturday because of £10.00 free bet if lost, free bet issued but could not use excessed bet limit
need to wait 72 hours for Customer services. I use different betting providers with no issues at all. will get this resolved and def not use again. I note others are not happy
Thank you for offer of e mailing support address unfortunately will not take you up on this, if you check history of my account you will see accurate. Please make sure my free bet can be used and I
will not bother Virgin bet again. Will check in 72 hours as advised and fingers crossed ok.
See below please please take care with Virgin bet terms 7.1 cancel account at anytime

The reason you are unable to place a bet is that your account has been restricted by our traders, as set out in section 11.7 of our Terms and Conditions.

Sorry 11.7 please read T & C as they will not highlight for obvious reasons

11 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Robert, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Rubish

Never pays out ,just keeps taking your money,not just today everyday,dont know how they get away with it

10 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Terri, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

I have had to change my review..

I have had to change my review from 4 stars to 1 star, started off well on this site had a few decent wins nothing big the odd £50-£60 profit but since the second week of playing I’m getting absolutely robbed depositing £30 - £40 a time and losing it either no bonuses and when you finally get one you only win a tenth of your deposit I played cash strike triple action for 5 days straight got it up to the X5 multiplier on 40p spins and only won £12.50 I put in £90 over those days again over this past 10 days playing the same game same stake I deposited £35 and only got back £2.55. Absolutely shocked at how they have just nuked the odds on my account no matter what game I play it just isn’t paying, I might play again I might not but if I do and I am treated fairly then I may remove this but until then the truth remains. If you win anything here never ever come back run as far away as you can as it is quite literally a deception to keep you coming back either that or an attempt of keeping auditors at bay by allowing a time frame before they meddle with the fair odds to unfair gameplay, it literally took me ten different days of consecutive losses to write this negative view I tried to bite my tongue but they really are taking the mick.

9 de julho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Codey, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Avaliado com 1 de um total de 5 estrelas

Systemic Failure in Self-Exclusion Protection – Stalling a £750 Refund

Virgin Bet (LiveScore Group) is completely failing in its duty of care.
I opened an account and deposited £750 while being actively self-excluded.

Their system failed to protect me simply,
my name, Date of Birth, Full Postal Address, and Mobile Number were a perfect, 100% match with my self-exclusion details.

I have all the undeniable digital evidence and banking logs ready to be published, but Trustpilot rules prevent me from uploading images that expose personal registration details.I have already submitted a formal dispute to eCOGRA.

The company is currently hiding behind the standard 8-week bureaucratic delay to avoid paying what they shouldn't have accepted in the first place. I demand the immediate refund of my £750.

27 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Logged a complaint with the Gambling Board

Won some money on the 26th of June. Still waiting for my funds. Numerous mails sent, calls made, logged a dispute with the Gambling Board, still no feedback from Virgin Bet.

26 de junho de 2026
Avaliação não solicitada
logotipo da Virgin Bet

Resposta da Virgin Bet

Hey Amanda, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback and your account, please contact our customer support team on support@virginbet.com and we will be able to asssit - Team Virgin Bet

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