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Vodafone UK - Cheltenham Avaliações 

423
•
O TrustScore é 5 de um total de 5

4,9

Operadora de rede móvel
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152 High Street, GL50 1EN Cheltenham, GB

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a great experience at the Vodafone store. Lydia was extremely helpful, friendly and professional. She explained everything clearly and made the whole process easy. Thank you, Lydia, for your exc... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Luther was very helpful and informed me of my options for upgrading my phone. He took me through the contract process and made everything very clear. Can’t rate Luther enough for the customer service.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Been with a different service provider and had the worst experience ever, but from the moment I walked into Vodafone in Cheltenham I met a guy Luther, he didn't just make me feel welcomed, he took his... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I went in the shop. Greeted with a smile and generally a good working atmosphere. I was helped by a gentleman called Mikey. He was patient polite and generally very good at his job and dea... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operadora de rede móvel
  2. Loja de Celulares
  3. Provedor de internet
  4. Serviço de telefone e internet
  5. Empresa de telecomunicação

Sobre Vodafone UK - Cheltenham

Escrito pela empresa

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Informações de contato

  • 152 High Street, GL50 1EN, Cheltenham, Reino Unido

4,9

Excelente

O TrustScore é 5 de um total de 5

423 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(423)

39.970 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Luther was kind and patient with us and…

Luther was kind and patient with us and explained everything so we could understand. We were not rushed and he was extremely helpful. I will defo be back to this store.
Luther is a credit to your company as his customer care was amazing. I will be back very soon to update my phone and will look forward to his help and expertise. He is amazing! I didn't get anxious about sorting phone problems this visit to the store. Thank you Luther!

14 de julho de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Sheryl,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

I have to say I am so impressed with…

I have to say I am so impressed with the Vodafone store staff, Luther, Azad and Daniel, excellent service when I traded in my phone.

4 de julho de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Sally,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Arun

Popped into the store to look around and ended up switching my contract to Vodafone! Arun helped me with saving money on my new plan compared to my recent contract and even convinced me about getting faster WIFI at home for a lower price which is incredible, will pop back into the shop to get that set up by Arun. His service was well good and professional, he’s very patient and such a lovely person! :)

1 de julho de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Tanya,

Thanks for the lovely review and fantastic support for Arun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Ikran gave us excellent service

Ikran gave us excellent service. Very knowledgeable and explained the changes to our contracts clearly. The outcome of our visit was very positive thank you.

7 de junho de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hi Hugh.

We're happy to hear that you received excellent service.

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Ikran Brilliant service

Ikran Brilliant service . Listening carefully to our requirements and made proactive suggestions for our broadband provision which were really effective . Pleasant , cheerful and articulate

7 de junho de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

We're happy to hear that you received brilliant service.

If you need anything, please reach out to our Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

The staff are friendly and knowledgeable

The staff are friendly, helpful and really nice guys. Azad is really helpful and patient. Thank you

31 de maio de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Shelley,

Thanks for the lovely review and fantastic support for Azad.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Upgrade

Azard was amazing, he helped me a lot, answered at all my questions! And now i have a new phone.

18 de maio de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Raul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Ikran

Ikran - fantastic support, very polite, professional and knowledgeable. Highly recommended.

16 de maio de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Dave,

Thanks for the lovely review and fantastic support for Ikran.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Andreia gave us all information we…

Andreia gave us all information we need. Very helpful.

12 de maio de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Geoffrey, ​

Thanks for the lovely review and fantastic support for Andreia. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

I was assisted very well in selecting…

I was assisted very well in selecting my new phone and getting it set up by Azad

6 de maio de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Alex was awesome

Alex was awesome. I had a few problems with various Vodafone accounts that have never really been sorted, but Alex was so helpful, quick and understood all my issues, sorting everything!

5 de maio de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey,

Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 1 de um total de 5 estrelas

Awful service provider and worse…

Awful service provider and worse network coverage. I have been charged for more than 9 months for not using my mobile broadband. I visited the office and the manager told me he can't help me. I contacted customer care and there were even more unhelpful. I filed a complaint and absolutely nothing has been done. They make promises and dont keep them and i am fed up. I don't understand what service at all they provide.

4 de maio de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey,

I'm truly sorry to learn about the difficulties you've been experiencing with your broadband service and the ongoing charges. I can only imagine how frustrating this must be for you. It's understandable that after reaching out multiple times through the store, online support, and even filing a complaint, you still haven't found a resolution.

Please don't hesitate to contact our dedicated Broadband team at 0333 304 0191 or connect with them through Live Chat here: vodafone.uk/2LCJiTm

When you file a complaint, you should receive a reference number via email from the complaint team. Since you haven't heard back from them, I encourage you to reach out again with that reference number to ensure you get the assistance you need.

If you want to check the status of your complaint and have already spoken to the Broadband Teams without getting the resolution you hoped for, feel free to chat with my team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

excellent service at Cheltenham Store…

excellent service at Cheltenham Store by Luther

3 de maio de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

William helped us set up broadband

William helped us set up broadband. Very helpful.

25 de abril de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Varada,

Thanks for the lovely review and fantastic support for William.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Alex and Andreia were super helpful…

Alex and Andreia were super helpful spending over an hour finding a solution to our upgrade. It was really appreciated.

18 de abril de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Ella,

Thanks for the lovely review and fantastic support for Alex and Andreia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Superb service

Superb service
Listened to my enquiry
Alex was very helpful
Insightful answers to questions
No problems
Terrific employee
Excellent, thank you

18 de abril de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Adam,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Shan was very patient whilst showing me…

Shan was very patient whilst showing me how to use my new phone :)

16 de abril de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Don,

Thanks for the lovely review and fantastic support for Shan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Andreia was absolutely amazing

Andreia was absolutely amazing! So friendly, helpful, and made everything so easy. Her positive attitude and warm personality really stood out. Thank you, Andreia, for such a great experience at the Vodafone store!

12 de abril de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Joe,

Thanks for the lovely review and fantastic support for Andreia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Avaliado com 5 de um total de 5 estrelas

Arun was fantastic as is Vodafone I…

Arun was fantastic as is Vodafone I have used the service for over 20 years and it is the best!!!!

9 de abril de 2025
Avaliação não solicitada
logotipo da Vodafone UK - Cheltenham

Resposta da Vodafone UK - Cheltenham

Hey Barbara,

Thanks for the lovely review and fantastic support for Arun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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