We needed to replace a phone and went without an appointment to the Guildford shop. Sam who dealt with our request was very helpful, patient, knowledgable and a pleasure to meet. He managed all the... Ver mais
A empresa respondeu
Localização
Trocar localização66 High Street, GU1 3ES Guildford, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I’d like to give a huge shout-out to Sam at Vodafone Guildford! He gave me an excellent deal on my new phone contract and internet package, and his customer service was outstanding from start to fini... Ver mais
A empresa respondeu
Taskin was very helpful and he showed me the effective method for my phone upgrade. His knowledge and patience made a potentially stressful situation much easier to navigate.
A empresa respondeu
Went in to enquire about an upgrade to my current phone. All questions I had were answered professionally and efficiently, thank you to Alfie who thoroughly guided me through the process!
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Guildford
Escrito pela empresa
Informações de contato
66 High Street, GU1 3ES, Guildford, Reino Unido
4,9
Excelente
203 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
best vodafone store ever
the team in the guildford store and fantastic and far better than any phone customer service
8 de dezembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hey Jack,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Vodafone Guildford!
Vodafone Guildford!! Was seen by the lovely Bryony, she was lovely!! Gave amazing service and advice she made the whole process simple and quick!! Thank you!
3 de dezembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hey Nicola,
Thanks for letting us know what an amazing job Bryony did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The whole store team were wonderful
The whole store team were wonderful, busy day with loads of customers but they gave me all the care and attention required.
25 de novembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi Mary. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Storm really helped me out
Storm really helped me out! I got a new unlimited data contract she helped me though the process and explained everything to me at my own pace. Amazing service thank you storm!
3 de novembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Good service
Very good service patient and kind. Ernest made me feel at home and was very accommodating and polite. Would recommend him to anyone.
4 de novembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi Cameron,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Best experience I have ever had with…
Best experience I have ever had with Vodafone, Ernest at Guildford was amazing, very, very happy👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
4 de novembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi Simon,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The assistant that helped me in the…
The assistant that helped me in the Vodaphone store at Guildford was extremely helpful and professional. He helped me to reconnect to my account, I was very appreciative of his attention to detail and his dedication to resolve the issues I had. I would recommend the services of Vodaphone Guildford to my contemporises.
19 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi there,
It's great to hear about your recent experience in one of our stores. Thank you for taking the time to review.
If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Your stores never fail to impress.
Your stores never fail to impress.
After an unsuccessful time with both your webchat and phone options (3 hours in total). I gave up and hoped to have a better experience in one of your stores. I visited Guildford and was greeted by the store manager who in no more than 30 seconds got to the root of my problem. He then passed me to another adviser who finalised my query.
Vodafone needs to give the funding it puts in to the other ‘services’ directly to these fantastic people in your shops.
I will never use your 24/7 services again and will only use the shops.
10 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi Dave,
Thanks for your feedback, it's really appreciated. We're really pleased to see our team in store were able to resolve you query, leaving such a great impression.
If you ever need further help, please feel free to pop our team a message over on our social channels:
Facebook - vodafone.uk/3lCYUxW
X - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Ernest was extremely helpful in…
Ernest was extremely helpful in providing me with all the packages to upgrade my mobile phone.
Knowledgeable and great service at all!
9 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi Richard,
This is a great review for Ernest. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Hero’s of Vodafone
This branch was super helpful , they made the experience of upgrading so easy and they made me feel at ease with all decisions with no pressure . Rob was so informative and helpful and Alex who greeted us got us seen to straight away. After having a bad experience t a diffenenrt branch this was so refreshing. Well done Vodafone Guildford
4 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi there,
Thanks for your kind words and taking your time to share the experience in our Guildford store, with Rob and Alex.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Alex the manager is amazing
Alex the manager is amazing. From the first step to the last.
Rob who sorted us out with the phones, is such a nice humble guy, very well done and we will be coming back to Vodafone Guildford from now on. Thank you Alex and Rob for the warm welcome and sorting us out! 10 stars
4 de outubro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi Chris,
This is a lovely review for Alex and Rob. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Storm was really helpful
Storm was really helpful, will visit again for my Sons upgrade next month
13 de setembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hey Patricia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Guildford
Hey Stuart,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Having a physical person who was so…
Having a physical person who was so efficient was fantastic! Her name Bryony Ann was A-star star customer service!!!
8 de setembro de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hey May,
Thanks for the lovely review and fantastic support for Bryony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
helpful and honest
Fran was so very helpful and honest. Really useful trip to the store. Thank you.
4 de agosto de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hey Helen,
Thanks for letting us know what an amazing job Fran did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Xander was amazing
Xander was amazing - so patient and helpful with my messed up account and then found us the best deals too. Thank you so much!!
3 de agosto de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hey Alex,
Thanks for the lovely review and fantastic support for Xander.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Xander saved me money
I came in to upgrade my phone and Xander and the manager saved me money on my broadband at the same time!
2 de agosto de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hey Philip,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
A* service
I went to the store this morning, but they were closed with technical issues!!! However, Bryony was exceptionally helpful and still managed to solve my issues from outside the store, her heart held the greatest power ever known!
1 de agosto de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Hi Moana,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
5 stars to Xander
5 stars to Xander. Super helpful and my son and I are delighted with the clear advice and most suitable data pack plus new handset. Thansk
16 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Thanks for your awesome feedback for Xander. It's great to see they made upgrading such a pleasure for you Fiona. Hope you're loving your new phones!
Thanks, The Vodafone Social Media team
Excellent service by Xander in tye…
Excellent service by Xander in tye guildford store. Very clear and open about all the options.
16 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Guildford
Thanks for your fab feedback David.
All the best, The Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.