I came into store a couple of days ago with a few queries relating to both phone and broadband and was so pleasantly greeted by Jack, the store manager. When I explained I was unsure if they’d be ab... Ver mais
A empresa respondeu
Localização
Trocar localização78 South Rd, RH16 4LA Haywards Heath, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Couldn’t have asked for a more helpful assistant with my upgrade today. Thomas in the Haywards Heath store thank you for sorting out a well overdue upgrade!
A empresa respondeu
Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of... Ver mais
A empresa respondeu
Such a FANTASTIC service. Very polite and could not wish for better help. Would highly reccomend 19 anyone
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Haywards Heath
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
78 South Rd, RH16 4LA, Haywards Heath, Reino Unido
4,8
Excelente
152 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Josh was excellent
Josh was excellent
Great service and very knowledgeable
Kind regards
20 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hi Matthew,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
For phil…
As a person who is not computer literate I found the Vodafone adviser most helpful. I would have found it extremely difficult to have sorted out the problem with my phone without his help. Excellent professional and efficient service.
20 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hi Pamela,
This is lovely feedback for Phil. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best, Vodafone Social Media team
Great customer service
Ryan at the Hayward Heath branch was very helpful with assisting us in transferring ownership. He gave us some good recommendations for offers we could get.
19 de agosto de 2024
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Thanks for your review Annabel. It's great to hear Ryan took the time to explain everything and find you a great deal too.
Thanks, The Vodafone Social Media Team
Great service in store
Great service in store! everyone is always polite and helpful. Thank you
20 de agosto de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hey Hayely,
Thanks for taking the time to review and share your feedback with us! We appreciate it. We're really pleased to hear the experience you had in our store, and how the team have been able to help you.
If you ever require help, pop us over a message via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing service
Amazing service! Very happy with my new iPhone 14 pro
8 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hi Hannah,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Signal issues in Haywards
Went in due to signal issue in my are of haywards which happens all the time! The boys in the shop really helped! They did a check for me, registered my number for updates, explained the process of Vodafone fixing it and why it takes a while, they then took my details and called me a few days later for check in with me and provide and update, they did it again a week later and i ended up with it resolved and i upgraded with them as they were so very helpful! those boys are very good!
11 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hi Jack,
Thank you for your review. It’s great to hear of your positive experience in store. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Friendly service
Friendly, professional and i got the best offer! Couldn't ask for more
21 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hi David,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Lousy customer service.
Lousy customer service.
Despite a maximum possible Experian score and faultless credit report Vodafone have refused me credit for a monthly contract of under £20 per month. Having requested and explanation and complained several times, latest emails from the Business Complaints Manager, Michael states "there is nothing further we can do....as our Credit Assessment Team have made their decision...."
No one at Vodafone is interested in resolving the issue and when I requested contact details for a Director the Vodafone response was "unable to hand out directors contact details...however these are available for you to find online".
When I visited the Haywards Heath shop and asked for an appointment with the area manager who visits weekly I was told this was not possible; no reason given.
Sadly the all too common big corp brush off, no interest in helping customers, non existent Customer Service. An all too familiar situation; avoid Vodafone.
Update 28 July. The way Vodafone use Trustpilot is clearly not intended to help customers with resolving problems they have created; it is just "hot air".
26 de julho de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hi Adrian,
I do apologise for the issues you've faced concerning a credit check. You can find out more information and how to appeal via this link https://www.vodafone.co.uk/privacy/credit-checks If you would like to discuss your complaint further, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY where we will help in any way we can.
Thanks,
Vodafone Social Media Team
Totally professional from start to finish. Really happy with my experience.
My experience was made so easy and very professionally handled. From start to finish they dealt with my needs. Every question I asked was answered with no issues. I can’t thank Vodafone staff and the Manager enough.
1 de maio de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hey Marion,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matthew excellent service
Matthew was absolutely brilliant with the knowledge of his phones and all products. He was so helpful and patient I would recommend anyone to go and speak to him. First class service. Thank you Matthew.
5 de abril de 2023
Avaliação não solicitada
Resposta da Vodafone UK - Haywards Heath
Hey Kay. Thank you for your review for Matthew. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.