Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... Ver mais
A empresa respondeu
Localização
Trocar localização85 Northbrook Street, RG14 1AE Newbury, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... Ver mais
A empresa respondeu
Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... Ver mais
A empresa respondeu
Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Newbury Northbrook
Escrito pela empresa
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Informações de contato
85 Northbrook Street, RG14 1AE, Newbury, Reino Unido
4,7
Excelente
364 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very friendly and kyraextremely helpful
Very friendly and extremely helpful
3 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Penelope,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic customer service
Cameron was extremely helpful and pleasure to talk to.
3 de julho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Danielle,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful, great service, a guy named Andrei helped me out with switching iPhones. 10/10. so cool
21 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hi Amanda. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I LOVE FEMI (Vodafone Newbury) He’s the…
I LOVE FEMI (Vodafone Newbury) He’s the best ever ⭐️⭐️⭐️⭐️⭐️💋
21 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hi Julie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Femi was very patient and helped me in…
Femi was very patient and helped me in the Newbury Vodafone shop. Thank you
17 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hi Victoria. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cameron was utterly amazing
Cameron was utterly amazing, sorted me out one of the best deals for a new phone I have ever had. Top man!
9 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Glenys,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Selena was fantastic
Selena was fantastic!
We had a bad experience calling 191 and she restored our faith in Vodafone.
10/10
8 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Louise,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Extremely Disappointed – Discriminatory and Unprofessional Service at Vodafone Newbury (Northbrook Street)
I had pre-ordered my phone online and completed all necessary steps to ensure a smooth in-store collection. Unfortunately, my visit was anything but smooth. Upon arrival, I was made to wait over an hour, only to watch a man who arrived after me—who happened to be of a fairer complexion—get served before me. This felt like a clear dismissal based on my appearance, which I found dehumanizing and incredibly disrespectful.
What’s even more unacceptable is the baseless suspicion I faced regarding the legitimacy of my identity and address. Despite providing full proof—including ID, my banking app, and debit card—I was still treated with suspicion and accused of potential fraud, simply because I live in a well-regarded area. The implication that I was falsifying information was offensive and rooted in prejudiced assumptions.
To add to the discomfort, an advisor was visibly laughing at another customer who struggled with English and was trying to communicate via phone with her husband. The lack of professionalism in this store is appalling.
When my mother stepped in to assist with my case, the store manager responded rudely, telling her she was “talking too much” and that it was “his turn to speak,” in a dismissive and unprofessional tone. Neither the advisor nor the manager could give a clear or justifiable reason as to why I was being denied the phone I had paid for.
Throughout this entire ordeal, I remained calm, respectful, and patient—but the treatment I received was discriminatory, unprofessional, and completely unacceptable.
Vodafone Northbrook Street is in urgent need of new management, staff training on professionalism, and education on racial sensitivity and customer service. I will not be returning to this branch and sincerely hope that Vodafone takes complaints like this seriously.
7 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hi Aimee.
Thank you for your feedback. Please contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Good experience all round
Selena was hugely helpful and couldn’t have been more friendly. She was able to solve the problem I had so I left extremely happy with the service and whole experience.
2 de junho de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Alex,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
On 24th May I topped up my pay as you…
On 24th May I topped up my pay as you go mobile with £10 using the internet. I gave my card details and was successful. Instead of receiving the usual Vodafone confirmation I received one from ''prepaidmobilerecharge.com'' On checking I discovered the the original balance had disappeared and my balance was £10. Was I scammed. On speaking with Vodafone it turned out that because another company used what appeared to be the official Vodafone web site I had been tricked into giving scammers my Debit card details. Posting my complaint on to the scam website ''prepaidmobilerecharge.com''my rating was changed from 1 Star to 4 stars
24 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Colin,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Outstanding service with a smile
Had a problem with apps not downloading properly on my I-phone. Went into the store and a lady called Selena was fantastically helpful. Sorted out the problem in about 5 minutes - with a smile. Really excellent service. Thank you 🙏
21 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Theresa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Femi was really helpful
Femi was really helpful. Great experience thank you.
11 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service.
Excellent customer service from a brilliant advisor called Femi. Highly recommended.
11 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jemma was great!
Jemma sorted out all 3 contracts for us very quickly and politely. 10/10 service :)
10 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Jess,
Thanks for the lovely review and fantastic support for Jemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cameron was amazing
Cameron was amazing! Sorted my new phone out perfect.
5 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Sal,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cameron provided us with 5* service
Cameron provided us with 5* service. We came in to enquire for something completely different and ended up saving 50% saving on current contract, well worth the visit. Simple, quick, efficient service! Excellent.
5 de maio de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great servicd
We have had several very positive visits. Nissi has been super helpful. Thank you
12 de abril de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Ruth,
Thanks for the lovely review and fantastic support for Nissi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful service from Cameron
Wonderful service from Cameron - thank you !
7 de abril de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hey Rachel,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will made us very welcome
Will made us very welcome, very good service, very helpful and polite ,
5 de abril de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hi Neil,
We really appreciate your wonderful review and the amazing support for Neil.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Amazing customer service!
Will has been amazing, very professional, listened to what I wanted and advised of options. Great customer service!
5 de abril de 2025
Avaliação não solicitada
Resposta da Vodafone UK - Newbury Northbrook
Hi Zowie,
We really appreciate your wonderful review and the amazing support for Will.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
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