Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Ver mais
A empresa respondeu
Localização
Trocar localização10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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Veja o que dizem as avaliações
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Ver mais
A empresa respondeu
I was once again been served with Honour and dignity at the Newcastle upon Tyne Vodafone store were I meet Will and Nathan who were very dedicated with their job with smiling faces and entertainment... Ver mais
A empresa respondeu
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... Ver mais
A empresa respondeu
Detalhes da empresa
- Operadora de rede móvel
- Loja de Celulares
- Provedor de internet
- Serviço de telefone e internet
- Empresa de telecomunicação
Sobre Vodafone UK - Newcastle Eldon Square
Escrito pela empresa
Informações de contato
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Reino Unido
4,7
Excelente
182 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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I was once again been served with…
I was once again been served with Honour and dignity at the Newcastle upon Tyne Vodafone store were I meet Will and Nathan who were very dedicated with their job with smiling faces and entertainment during the hours I spend with them
4 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex the great
Alex was class, really helpful and sorted us right out with no issues
2 de agosto de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Jak,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Umar was brilliant and provided an…
Umar was brilliant and provided an excellent service; truly a great asset to Vodafone company. Thanks Umar!
15 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Marissa,
Thanks for the lovely review and fantastic support for Umar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Will at the Eldon square branch
Had alot of complicated issues that needed resolved in a short time period, Will was extremely helpful and patient throughout the whole process and absolute 10/10 experience, a great ambassador for the company Will deserves alot of credit!
15 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hi Sudoname, thank you so much for your wonderful review and the amazing support you’ve shown for Will at the Eldon, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Talked through all my options clearly
Talked through all my options clearly, was friendly and the shop was welcoming
14 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Nicola,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
The customer care was spot on.
The customer care was spot on.
Vert friendly and welcome
12 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Kumoi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic Experience
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also superb as had some systematic issues. Vodafone Newcastle could not recommend more!
11 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very happy with the service from Taz…
Very happy with the service from Taz instore
4 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Sabina,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent- Gemma was fantastic
Excellent- Gemma was fantastic
Great service and very helpful!
4 de julho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Taz was brilliant thanks you for saving…
Taz was brilliant thanks you for saving me money and getting me a great deal.
17 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Gdf,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional customer service
I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extremely kind and helpful in answering all of the queries I had. 5***** service and most definitely an asset to your company. Thanks Gemma, all the best Andrew 🙂👍🏻
11 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Andy,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dan was amazing
Dan was amazing, couldn't have been more helpful, would highly recommend. Thank you!
7 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Melanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Resposta da Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will from Newcastle upon Tyne Eldon branch!! 5 stars!
The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was incredibly kind, knowledgeable and patient throughout. Truly top-notch customer service that I don’t think I would have gotten anywhere else. He deserves all the praise!
3 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Paulina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taz was spot on and very helpful with…
Taz was spot on and very helpful with everything that we asked. My partner was partically over the moon with his service as she has switched to Vodafone and I'm now paying her bill! Very happy customer.
3 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Will Brookes the retail advisor was so…
Will Brookes the retail advisor was so helpful .. I am fully satisfied the way he handles my query and concerns . He is very knowledgeable on what he is doing ... Well done and keep it up .. Very happy customer here 👌
3 de junho de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Evabart,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent - Will and Nathan at Newcastle
Will and Nathan at Newcastle Vodafone Eldon Square were fantastic and helping me through this process. They actually secured my business before I realised I did not have a card with me. So I completed the transaction online, with the great help throughout. Thank you, Vodafone, you have excellent staff. Will Cook
19 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I visited the Newcastle store today ,I…
I visited the Newcastle store today ,I was greeted by Jemma ,who helped with a sim for replacement phone Jemma helped set it up with advice on how and what to do to download pics ,apps etc .She was patient, helpful and put me at ease .Thankyou so much you exceeded my expectations today
18 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
These jokers were informed of a bank…
These jokers were informed of a bank account switch. They charged me £5 as a late payment fee after I informed them the switch was taking place. The amount is irrelevant. The action is atrocious. They then harassed me for a 'MASSIVE' £25.10 data fee and a 'MASSIVE' £7.00 device fee. This was AFTER I'd updated my details AND been physically into my local Vodafone shop no fewer than THREE times. The shop staff AND the online staff clearly have mental short comings. The third time I felt that I had to attend in person cost me my Sunday leisure AND my Sunday lunch of braised steak plus the works😠. My contract expires soon, and I certainly WILL NOT under any circumstances renew with these farcical petty imbeciles.
UPDATE: Note the reply from Vodafone doesn't even attempt at an apology. They merely say "it's disappointing". Not half as disappointing as Vodafone who are so incompetent that they can't even apologise properly, nevermind anything else.
17 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If you would like us to look into this for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gemma was fab
Gemma was so helpful and personable throughout our interaction. I’d been having difficulty both accessing invoices and dealing with my up-grade; Gemma helped me with both. Great customer service.
11 de maio de 2026
Avaliação não solicitada
Resposta da Vodafone UK - Newcastle Eldon Square
Hey Catherine,
Thanks for the lovely review and the fantastic support you’ve shown for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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